I have found virus attack about Exodus windows wallet app and reported it. Even I provided this virus, they didn't pay me for this bug bounty. It's really serious hijacking virus and they need to... See more
Company replied
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See what reviewers are saying
The wallet itself needs a huge upgrade and is also very inconsistent with how it functions through usage. The staking is also pretty wonky and needs updating. Being a user of this wallet since 2020, I... See more
Company replied
Although I don’t have a wallet with Atomic, I was contacted by what turns out to be a scammer trying to coerce me into opening a phoney Atomic wallet. I was smart enough to Google Atomic Wallet, cont... See more
Company replied
It is really good wallet, the support team are getting in touch with me anytime I need, and following up my issue until it is solved. I rate 5 stars for Atomic wallet and its team
Company replied
Company details
Written by the company
Light multi-assets wallet with built-in atomic swap exchange
Contact info
You should know
3.2
Average
15K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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a tried to swap ton to sol
a tried to swap ton to sol, I waited 1 our nothing have been changed since then.
June 14, 2025
Unprompted review
Reply from Atomic Wallet
Hi Marci! Thanks for your review. We're so sorry that you've had to experience this. Upon checking, however, we can confirm that all swap systems are operating as they should. We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1506-01 in the message. This will help us quickly identify your request and get to the root of the issue. We are here to help!
Beware of fraudulent wallet
Beware of fraudulent wallet
After swapping Bitcoin to BabyDoge, my assets disappeared from my wallet. The balance was still showing, but the assets were gone, making it impossible to withdraw, send or make other swaps.
I sent an amount in Bitcoin and it never arrived at the brokerage.
I have been scammed several times with this atomic wallet.
I do not recommend it to anyone. They disappear with your cryptocurrencies and the support team says that there is no one holding the assets at the moment.
The owner of the wallet is disappearing with the assets.
Report it: atomic wallet is fraudulent and a scammer.
Atomic wallet is a scam.
June 13, 2025
Unprompted review
Reply from Atomic Wallet
Hi Bernado! Thanks for reaching out to us. Don't worry, we're here to assist! In order to proceed however, we need a bit more information. We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1306-01 in the message. This will help us quickly identify your request and assist you further. We look forward to hearing from you!
Tried to get my money out and they want…
Tried to get my money out and they want 16% told me it is insurance in case it gets stolen, but l can't afford that so l don't know what to do now . Any help would be appreciated.
June 5, 2025
Unprompted review
Reply from Atomic Wallet
Hi Mark! Thanks for your review. It appears that you've been contacted by scammers masquerading as the Atomic wallet support team. Please note that the only email address we use to correspond with our users is support@atomicwallet.io. Moreover, none of our agents will ever request personal information or for any such deposit to "transfer" or "insure your tokens". We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1306-02 in the message. This will help us quickly identify your request and assist you further. We are here to help!
Don't Use
I bought 2 ETH coins and when I transferred them to another platform I only received £1.00!? I was told that I would receive the full amount and that was 3 weeks ago and I have not heard anything back even with my daily messages asking for a response. I wish I had read the reviews before.
June 11, 2025
Unprompted review
Reply from Atomic Wallet
Hi Samantha! Thanks for your review. It appears that you may have been contacted by scammers masquerading as the Atomic wallet support team. Please note that the only email address we use to correspond with our users is support@atomicwallet.io. We respond within a matter of minutes. We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1106-02 in the message. This will help us quickly identify your request and assist you further. We are here to help!
Do not go anywhere near this wallet
Do not go anywhere near this wallet. Everytime l try to withdraw there's a problem, Not just withdrawal but also swapping within the wallet, regardless of updates, operating systems or whatever bs excuses they come up with. l also use Exodus and have never had a single issue. How it is possible to create a wallet this unuseable l just don't know, unless it is intended to prevent you from accesses your crypto. Canned responses from support. You have been warned!!
June 9, 2025
Unprompted review
Reply from Atomic Wallet
Hi Cliff! Thanks for your review. You’re absolutely right to be upset! Rest assured, we're here to help get to the root of the issue. We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-0906-01 in the message. This will help us quickly identify your request and assist you further.
This company ripped me off for a large…
This company ripped me off for a large sum of money! They kept asking me for fees and when I sent them the money they would say they needed another $200, and then another $500 and it never ended. They’re unprofessional, they are basically illiterate because their emails are unintelligible And I would steer anyone away from this company because you’re likely to lose all your money.
June 1, 2025
Unprompted review
Reply from Atomic Wallet
Hi Jay,
Thank you for your opinion.
Atomic Wallet doesn't impose any extra fees on transactions. Given the circumstances and a high prevalence of scams ongoing, if you have been approached by anyone to create an account in Atomic or claiming to have “investments” opportunities, “funds to be recovered” under your name, we encourage you to let us know directly. Do not communicate with any 3rd parties regarding your wallet.
We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-0606-08 in the message. This will help us quickly identify your request and assist you further.
BUENA WALLET 100 RECOMENDABLE
June 3, 2025
Unprompted review
Reply from Atomic Wallet
Hola,
¡Muchas gracias por tu apoyo!
Nos alegra saber que te gusta Atomic Wallet y que la recomiendas al 100%.
Si alguna vez necesitas ayuda o tienes sugerencias, aquí estamos para ti: support@atomicwallet.io
¡Gracias por ser parte de la comunidad Atomic Wallet!
Reply from Atomic Wallet
Hi there,
Thanks so much for your feedback!
We’re glad you’re enjoying Atomic Wallet as your DeFi wallet of choice.
If you ever need assistance or have suggestions, we’re here to help: support@atomicwallet.io
Thanks for being with us!
Lost my XMR due to their "technical…
Lost my XMR due to their "technical difficulties" . Thats what they told me when I asked support about my missing Monero. SCAM !
May 16, 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Thank you for your opinion.
Customer satisfaction is the number one priority for us. We are deeply sorry that it wasn't clearly demonstrated to you. Don't worry, your funds are always safe on blockchain, what you experience is most probably a connection issue.
We have opened a support case number TP-1605-02 for your XMR issue. Please contact us directly at support@atomicwallet.io.and reference your case number for a quick resolution of your problem. We are here to help!
SCAM SCAM SCAM
SCAM SCAM SCAM
MY MONEY GONE AND THE SUPPORT PEOPLE ARE COMPLETE DUMB
I KEEP GETTING ASKED THE SAME THING AND TO PROVIDED THE SAME INFORMATION I AM DONE WITH ATOMIC WALLET I WILL NEVER USE THEM AGAIN
RUN WHILE YOU STILL HAVE YOUR MONEU
May 22, 2025
Unprompted review
Reply from Atomic Wallet
Hi Kevin,
Customer satisfaction is the number one priority for us. We are deeply sorry that it wasn't clearly demonstrated to you.
Your money is stored on the blockchain and not in Atomic Wallet itself. You could experience a balance issue that prevents you from seeing your funds. Our support always has the best intentions to help get the details needed to investigate.
Please contact us at support@atomicwallet.io and include your case number TP-2205-03 in the message. This will help us quickly identify your request and assist you further.
I used this wallet since 5 years
I used this wallet since 5 years, and during almost all this time, just sole technical issues sometimes. But now, in a few months, I've suffered 4 robberies.
Let's say that the first I've been unlucky, the second due by my ignorance on ETH Blockchain system, and the third due to a forgotten mistake of mine of 1 year before. So we can see that in this three cases, this wallet has no responsibility on my loss of funds. But the problem is the fourth case, because the 12-words phrase I set completely cold, with no internet connection and typing them just on paper, then it should be impossible that somebody could use, but somebody did, because this enterprise is leaked and corrupted inside. They have some corrupted technician who's able to reveal the 12 words or the single keys to an external hacker; they always starts to steal Cardano, and just sole hours later quicky steal all the other currencies. Useless they say that's not possible, because they aren't open source and any account created has a code. The pattern is: 1. Cardano is unsafest crypto, they made disasters with keys locking funds for months and they likely have algoritmic ways to guess other private keys starting from a previous one stolen; 2. Cardano hacker knows, threats or corrupt some deep technicians of Atomic wallet, who's able, through the cardano keys to arrive to the software code, and seeing all the rest.
Forced to leave forever and just hope FBI before or later put you in jail and confiscate this wallet, as there are other people with the wallet emptied
May 21, 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
First of all, we’re truly sorry to hear about your losses, and we understand how distressing this situation must be. We appreciate your long-time use of Atomic Wallet and regret that you’ve experienced these incidents.
Let us clarify a few important points regarding Atomic Wallet’s security:
Atomic Wallet is a decentralized application. We do not store any personal data, private keys, or backup phrases (12 words). All of this information is stored locally on your device only and is never transmitted to our servers or any third party. This means that no one from the Atomic Wallet team has access to your wallet or your funds.
Although the application is not fully open-source, that does not imply that your 12-word phrase is ever shared outside your device. All operations involving your private keys are handled locally and securely on your device.
About the hacks you described. We appreciate that you have honestly assessed the first three cases. Regarding the fourth incident — if the phrase was generated in a completely offline environment and never entered into a device connected to the internet, then it cannot be compromised through Atomic Wallet. However, in most real-world cases, wallet compromises happen due to:
- Malware or phishing attacks;
- Device compromise;
- Saving the phrase digitally (e.g., screenshot, notes, or cloud storage).
It is true that some attackers tend to target ADA first due to faster transaction times, but this is a known behavior pattern among crypto thieves and not related to any vulnerability in ADA integration or the wallet itself. There is no evidence that attackers are algorithmically deriving other keys from stolen Cardano keys.
If you believe your funds were stolen, we encourage you to report the case through our official email: support@atomicwallet.io
Please include as many details as possible, such as:
- Date and time of the incident;
- Wallet addresses involved;
- Devices you used to access the wallet;
- Confirmation that your backup phrase was never stored digitally.
We cannot confirm or comment on any accusations regarding internal corruption without factual evidence. However, we are fully prepared to assist in any investigation and to provide any information we legally can to support law enforcement.
Let us know if you need help gathering the data required for a police report or further investigation. We are sincerely sorry this happened and will do everything we can to support you.
Crypto taken from my account after I…
Crypto taken from my account after I was made to deposit Eth to get it out for a deposit, I emailed them and they said there is nothing they can do. I definitely haven't sent my login details to anyone or my phrase. They were hacked so I think they just lie and don't tell people that's what has happened.
May 21, 2024
Unprompted review
Reply from Atomic Wallet
Hi Antonio,
Thank you for your opinion.
We completely understand your frustration, and are truly sorry you’re experiencing this. Given the circumstances and a high prevalence of scams ongoing, we must ask if you have been approached by anyone to create an account in Atomic. Were you approached by someone claiming to have “investments” opportunities or saying they have found “funds to be recovered” under your name, or something similar? We encourage you to let us know directly, and do not communicate with any 3rd parties regarding your wallet.
We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-2105-05 in the message. This will help us quickly identify your request and assist you further.
Reply from Atomic Wallet
Hi there,
You're very welcome!
We’re glad you found it easy to use — that’s what we aim for!
If you ever need assistance, we’re here for you: support@atomicwallet.io
Thanks for choosing Atomic Wallet!
returned the call within minutes, problem solved. Thank you
e-mailed my contact Anastasia Bauer as I could not reach her by phone.
she returned the call within minutes, problem solved. Thank you
May 19, 2025
Unprompted review
Reply from Atomic Wallet
Hi there,
Kindly note, Anastasia Bauer is not associated with Atomic Wallet and most probably a scammer. Moreover, we do not provide support via direct calls with our users. We only correspond via our official email (support@atomicwallet.io) or via the live chat service on our official support page.
Be advised that in case of decentralized wallets like Atomic, no one can block or freeze your crypto. If you have your 12-word backup phrase - you have full access to your assets.
We wouldn't recommend to interact with these people further and contact your local cybercrime authorities for further investigation.
I hope this information proves useful for you, should you need anything else to be sure to reach out to us at: support@atomicwallet.io
We are here to help!
Legit or Scam
I currently had some funds in my atomic wallet which i created recently. To withdraw, it does not accept any BTC address's like binance or coinjar. The agent asked for a bank details which i provided. Now he is asking for a $150 fee in order to transfer the rest of the funds. Is it legit.
i emailed atomic support, but there is no response since yesterday.
May 17, 2025
Unprompted review
Reply from Atomic Wallet
Hi Ria,
Thank you for your opinion.
It looks like you are in contact with scammers and not our support. Our support will never request any bank details from your side. Given the circumstances and a high prevalence of scams ongoing, we must ask if you have been approached by anyone to create an account in Atomic. Were you approached by someone claiming to have “investments” opportunities or saying they have found “funds to be recovered” under your name, or something similar? We encourage you to let us know directly, and do not communicate with any 3rd parties regarding your wallet.
We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1705-06 in the message. This will help us quickly identify your request and assist you further.
The site is very easy to navigate
The site is very easy to navigate. Transactions are done fast and very easy too.
May 17, 2025
Unprompted review
Reply from Atomic Wallet
Hi Joe,
Thank you for your great feedback!
We’re happy to hear that you find the site easy to navigate and that transactions are fast and simple — that’s exactly what we aim for!
If you ever have questions or suggestions, feel free to reach out: support@atomicwallet.io
Thanks for being with Atomic Wallet!
An absolute scam
An absolute scam! Beware as they would ask you to purchase more or extra ETH to be able to withraw from your own account. Never heard of this type of ttansaction and I have always had smooth transactions with other wallets and platforms without any hassles.
May 14, 2025
Unprompted review
Reply from Atomic Wallet
Hi Grace,
Thank you for your opinion.
Kindly note, some centralized platforms indeed offer the service of automatically converting tokens to ETH to perform a transaction. However, Atomic Wallet is a decentralized service, which is why we advise users to make sure to have ETH on their balance. These are blockchain rules, not from our wallet. In order to make a transaction or a swap, you'll need to pay a network fee charged by the blockchain. Atomic Wallet doesn't impose any extra fees on transactions. Since Atomic Wallet is a decentralized platform, and we do not have any access to your private information, we’ll need a bit of cooperation from your side to assist you effectively.
We've opened a support case for you. Please contact us at support@atomicwallet.io and include your case number TP-1405-07 in the message. This will help us quickly identify your request and assist you further.
Reply from Atomic Wallet
Hi Flavius! Thank you so much! We're honored to be your wallet of choice – your support means everything to us!
Reply from Atomic Wallet
Hi there! So glad to hear that! 😊 Thanks for your feedback — we’re always here to keep things super easy for you!
I wanted to withdraw some of my funds…
I wanted to withdraw some of my funds from my Atomic wallet. However, I was informed that I need to deposit 0.25% first before I can withdraw. Can you please confirm?
May 4, 2025
Unprompted review
Reply from Atomic Wallet
Hi Danny! We're very sorry to hear you encountered this – but please know this is not how Atomic Wallet operates. We never require users to deposit any percentage or fee before withdrawing their funds. Your assets remain fully under your control at all times, and any such request is a clear sign of a scam attempt unrelated to us.
It's important to only trust information from our official website or in-app notifications. If someone is impersonating Atomic Wallet or misleading you with false instructions, please report it to us immediately at support@atomicwallet.io. We take these matters seriously and are committed to helping protect our users.
Stay safe, and never share your 12-word backup phrase with anyone – not even our team.
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