While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving their orders, with some items taking weeks to arrive or not arriving at all. People frequently found that the products they received were of poor quality, often suspected to be fake, and sometimes arrived in incorrect sizes or without original packaging. The website itself was a major source of frustration, with many reviewers discovering it had shut down shortly after their purchase, making it impossible to track orders or initiate returns. Customers also consistently faced issues with tracking information, as provided links often did not work or showed no updates, and communication from the company was largely non-existent. Conversely, a small portion of people felt satisfied with their purchases, noting that some items looked fantastic, served their purpose well, and appeared to be made with durability in mind.

What people talk about most

Product

Users describe negative interactions with product, with many reporting that items received were fake, of poor... See more

Website

Clients share negative opinions on the website, with many reviewers reporting that the website has gone... See more

Order

People report negative experiences with orders, with many customers expressing dissatisfaction due to items... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent issues with... See more

Quality

Customers had negative experiences with quality, with many reporting that items received were of very low... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company and would avoid at all costs. Also trading as Socrypto on companies house and has been disolved Oct 25 Purchased trainers and after a long 10 week delay received goods , and obviou... See more

Rated 1 out of 5 stars

Delayed, and when checking shipping status discovered shop has shutdown. The company was listed as SOCRYPTO LTD/ Company number 15798969 and apparently was (or will be) dissolved on Sep 23rd, two da... See more

Rated 1 out of 5 stars

Avoid this company. Unable to return goods (trainers) as link to website on confirmation order email is no longer available. Emails to customer service have gone unanswered. Trainers l suspect are... See more

Rated 1 out of 5 stars

Same as others, this is a scam and I have to wait 30 days to recover funds through bank. I don't know how google can allow listing a company which doesn't have a contact number for the company or name... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Atrieve is a scam!!!!

Atrieve is a scam!!!!
This is the second time that they have supposed to have sent me another plugin extendable screen monitor for use with my computer, the tracking system they have for China Post shows Delivered!!
To who was it delivered?
Where are the pictures to show it was delivered?? Who is the courier service you use for delivery???
Why don't they ring the bell or know on the door if they have delivered??
If you ask the online services who is the courier, you have to pay to speak to someone!!!
I want my money back!!!!

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Update

Update: I requested refund twice, offered them a return, but they haven’t replied at all.

I had to chargeback to get my right. They have now challenged this! They haven’t even negotiated or notified me. Absolutely ridiculous.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM company and would avoid at all…

Terrible company and would avoid at all costs. Also trading as Socrypto on companies house and has been disolved Oct 25
Purchased trainers and after a long 10 week delay received goods , and obvious fake goods. Now unable to return due to company disolved , but appear to be trading on shopify.
Scam company do not use!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

MONEY TAKEN BY ATRIEVE BUT NO DELIVERY OF ITEM PURCHASED.

I purchased a Smart Watch from Atrieve on the 10th September and although I have written ten emails to them I have heard nothing from them since the 9th of October stating my purchase was being shipped. ( where from Neverland) Because I have heard absolutely nothing since.
I paid £39 for the watch I am gutted as I am a pensioner and have just lost my husband very suddenly which was not expected at all.
I really cant afford to loose this money, but I am in a situation now that I genuinely think I will not received the watch nor a refund. What can we possibly do about this situation?
Does anyone know please?

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use ATRIEVE at all costs

This site is an absolute shambles!
Massive delays in goods arriving, tracking number provided just doesn’t work, ATRIEVE communication is non existent
Why Shopify supports them is a mystery
Avoid at all costs!!

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t by from this site.

Please don’t by from this site.
All products are fake and you wait forever for the product.
I bought a pair of ASICS and they not even came on the box 😡… they arrive in some plastic bag and obviously were fake ASICS shoes… HORRIBLE 🤬

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

This is a Scam

This is a Scam. So not buy from this company. They even try to convince you it will show up eventually but they don't know when. Tracking details given don't even belong to any shipping company. They just make it up.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I placed an order, paid, and received a confirmation email with a tracking number. However, the tracking number never updated its status, even weeks after the purchase. When I tried to follow up, I discovered the website had gone offline.
-Scam-

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE ATRIEVE

Ordered running shoes on 7th September, should have arrived within one week. Received them yesterday 1st October. Wrong size, website closed. Money wasted!!

September 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Total scam bought a memory drive got sent a completely different item and then the website just disappeared

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Counterfeit Trainers

I ordered on the 9th of September. The trainers arrived on the 30th. All tracking links failed to work throughout the process. Their website is down and their number doesn't work. They sent me the wrong size, in a bag, with no shoebox, and they're clearly counterfeit. I'm disputing with Amex, so fingers crossed. I should have checked here first!

September 30, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look