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Attic Self Storage - Beckton Reviews 

55
TrustScore 4.5 out of 5

4.7

3A Claps Gate Lane, Beckton, E66JF London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are amazingly excellent in terms of customer service. Shah is one of the staff members that is really brilliant about everything, especially when attending to customers.

Company replied

Rated 5 out of 5 stars

Really great deals and easy to access storage unit. Honoured online quote at sign-up. Adeel explained everything clearly from the beginning of contract and even explained how we could get more di... See more

Company replied

Rated 5 out of 5 stars

Mohammed & Adel made me feel very welcome a sa new customer and showed a level of customer care that I've not had from another other storage facility. They built a bespoke package for me that fitted m... See more

Company replied

Rated 5 out of 5 stars

Nurul was top tier in his customer service he treated me with respect and patience. i struggle with the pace of my speaking and it frustrates people but he was so kind and explained everything even th... See more


Company details

  1. Self-Storage Facility
  2. Business to Business Service
  3. Moving Supply Store
  4. Records Storage Facility
  5. Storage Facility

About Attic Self Storage - Beckton

Written by the company

Self Storage in London GIF

Make room for the things you love

Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:

• Safe & secure storage

• Modern, clean and bright facilities

• Free 24-hour access

• Award-winning customer service

• Flexible storage solutions

• Best value for your money

• 100% online check-in

• Discounted packaging material

• Delivery receipt and more

Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved.

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Contact info

  • 3A Claps Gate Lane, Beckton, E66JF, London, United Kingdom

  • 02039856900

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(55)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Needed to redecorate my room and Attic was close to my home so very easy to bring my stuff over. As it was my first time renting a unit I wasn't sure of the ideal size for me, but staff were very helpful in finding the best suitable storage unit. Explained the entire process from start to when I moved out and was understandable. Area was clean, no issues with security, very much enjoyed having 24 hour access as it gave me less pressure to visit my storage at certain time frames. If I ever need storage space again I would definitely go back.

September 15, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for taking the time to review us, Yuyee! We're so pleased to hear that you found storing at Attic convenient. We're also thrilled you found our 24 hour access beneficial. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Very good service and friendly.

January 6, 2024
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your review, Jake! We're pleased to hear your feedback, thanks again for choosing Attic.

Rated 5 out of 5 stars

Excellent staff, credit to the company

Staff are so helpful and take time to explain everything you need to know.
I would definitely recommend.
Samir and Raj were excellent.

December 12, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your review, Janette! The team will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Big up for Becton

Used the Becton facility and was very impressed. Samir and Raj could not have been more helpful, including recommending the correct size of unit to rent. Great prices too. I know where to go for my next storage experience.

December 12, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your kind words. Samir an Raj will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great services available and Attentitive staff

The services available and the helpfulness of all staff at Attic Beckton made the experience so much better. It’s my first time using a storage unit and for my needs it definitely met my expectations. If my needs change again, this is the place I would gladly store my prized belongings.

October 18, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for taking the time to leave us this lovely review, Kell! At Attic, we strive to provide our customers with a best-in-class self-storage experience. So we're thrilled to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Brilliant customer service and…

Brilliant customer service and professionalism from Armeet and Terence.
Armeet is very helpful and ensured we had everything sorted as soon as possible. Many thanks

Patrick

October 12, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for taking the time to review us, Patrick! At Attic, we strive to make our customer's experiences as hassle-free as possible, so we're pleased to hear your feedback. Armeet & Terence will be pleased to know that they were able to help. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great experience

Armeet was very helpful! Great experience and very friendly.

October 10, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your 5-star review, Louis! Armeet will be pleased to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Amazing customer service and amazing…

Amazing customer service and amazing person who thank you adel and terrance

September 13, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your review, Noah! We're thrilled to hear that you were pleased with the service you received from Adel & Terence! Thanks again for choosing Attic.

Rated 5 out of 5 stars

Excellent Service and Facility

I rented a large unit and my experience from beginning to end was excellent. All the staff I dealt with at the Beckton branch were really understanding and accommodating. All my queries were dealt with promptly. Adina dealt with my deposit refund promptly and Armeet was great in helping me with my bookings!
The storage and facility is excellent, very clean, bright and 24hr access made it super useful!

Will definitely use again when needed.

July 20, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for taking the time to review us, THussain! At Attic, we strive to make our customer's experiences as hassle-free as possible, so we're thrilled to hear your feedback. Thanks again for choosing Attic. If you ever need storage again, you know where to find us.

Rated 5 out of 5 stars

Business Storage Swiss Knife

I've been at the Beckton store for two months now. When I saw their online offer with a quote from Miss Adina, I went for it without hesitation. I thought to myself, if I didn't like the storage unit, I could always switch to a different one.

The location of the Beckton branch is perfect. It's right in the middle of the shopping center, so if you're running a business, you can easily keep your stock nearby. And that's exactly what I did.

When I got my locker, it was completely empty. But Mr. Adel helped me out by getting all the boxes, cases, and bubble wrap I needed to store my stuff. What's great about this store is that they offer free WiFi, 24-hour access, and charging points in my locker. So my phone's battery anxiety disappeared, and I automatically wanted to spend more time there. I also wondered if I was allowed to print shipping labels from my storage locker, so I found out that I can.

There are working pods on the ground floor that offer tea, coffee, clean toilets, WiFi, and charging points. What's more, the place isn't crowded with unfriendly people. And all of this only cost me £50 per month, less than the price of my morning coffee! Miss Armeet even gave me one day to try it out to see if I liked it. And after that trial, I was hooked and decided to cancel my WeWork subscription.

As the owner of a rapidly growing startup, I found the perfect place to store my stuff. The place is in great condition, even though there's not enough cutlery in the office. But for only £50, I can't really ask for more!

July 5, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you so much for taking the time to write us this fabulous review, Ayang! At Attic, we strive to provide a best-in-class self-storage experience, so your feedback, has made our day. We're thrilled to hear that as a business owner, we're able to provide you with all the facilities you need to run your business smoothly. As for the cutlery, thanks for the feedback, we will make sure to stock up on some more. If there is anything else we can do to make your experience better, please let us know. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Excellent Service

Armeet, Adina and Adele were really helpful. Provided good service.
Thanks

June 9, 2023
Unprompted review
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Reply from Attic Self Storage - Beckton

Thank you for your 5-star rating, the team will be pleased to hear that they were able to help you with everything that you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Attic Self Storage, Beckton.

I was initially looking for a short term storage solution, and I was unable to access my existing storage unit, because it was late in the day, and that supplier closes off access to the units at 6 pm.
The Attic site is very local to me, and I thought it would be more convenient for the period of time that I needed.
Adina and her colleagues were very helpful and friendly; I was able to arrange the storage unit in about 10 minutes, and was shown the facilities in enough detail to be able to use the unit straight away. The App that is used to access the facilities is simple to use, intuitive and effective, and allows 24 hour access to the site, which is one of the reasons I decided to change from my existing long term storage to the Attic Facility.
The other main reason was the price: Attics fees are considerably lower than the fees I was being charged at the other place. I ended up actually taking a different, larger unit at Attic, because I found I needed more space. The cost of the larger unit at Attic has worked out to be less than the cost of the smaller unit at the competitor.
The facilities are clean, well lit and spacious enough that loading and unloading are easy, the lifts are pleasant to use and seem to be very secure with access requiring a request from the App. All access is controlled by the App, front gate, front shutters, lift and unit doors are all on electric locks and need the App to be opened.
Adina and the team are all very pleasant, knowledgeable and helpful: 10 out of 10 for Customer Service.
I would not hesitate to recommend this company, were someone to ask me. All in all, a very positive experience.

February 15, 2023
Unprompted review
Attic Self Storage - Beckton logo

Reply from Attic Self Storage - Beckton

Thank you so much for taking the time to leave us this fantastic review, Morgan! At Attic, we strive to provide a best-in-class self-storage experience to all our customers, so your feedback has definitely made our day. Your 5-star review is a testament to the hard work of our team, so thank you for your support and for choosing Attic!

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