Iryna at Attune hearing in the Wesley hospital is simply wonderful She is compassionate understanding and caring Iryna makes the process from start to finish impeccable Always On time and punctual S... See more
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This company is like stalkers. The amount of time that they keep calling, trying to tell you that you are due for your annual hearing check is outrageous. I had to ask them repeatedly to stop calling... See more
Company replied
what a dogs dinner this mob is . i have had attune hearing aids bought from attune , hoppers crossing vic,[ alice] i tried the website to see what they carry in updated versions, couldn't find a th... See more
As a follow up with Chris at Attune after prior appointments which were great + friendly staff refer 1st review & Phonac loan aids working great. My initial Signia H:aids after 3rd. replacements still... See more
Company details
Information provided by various external sources
Attune Hearing is Australia's largest independent hearing health care provider. We provide hearing tests for all ages, tinnitus management, cochlear implants and workplace hearing services and are supported and supervised by GP's and Ear, Nose and Throat surgeons.
Contact info
Level 3, Wickham Terrace 135, 4000, Brisbane, Australia
- 1800 195 155
- social@attune.com.au
- attune.com.au
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Very respectful and prompt
Very respectful and prompt. Very easy to talk to .They made me feel very comfortable. Highly recommend..
April 4, 2022
Unprompted review
Reply from Attune Hearing
Thankyou very much Helen for the kind words. We're happy to hear how considerate and inviting our clinical staff are towards their clients, and that they take great care in helping you. We wish you all the best!
Respectful and professional
Very helpful, instructional and professional. Generous. And the nicest smiles one could expect. Thanks Allan
April 4, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Allan for taking the time to give us feedback on our Victor Harbor hearing clinic. We appreciate how compassionate and understanding our clinical staff are towards their patients and that they make you feel right at home. All the best!
Aspley Hearing centre Queensland
I visited Aspley Hearing centre today 1st April at 10-30am in Queensland, to have my annual check up with The Magnificent
Karen Pedley
Karen has been my Audiologist for 15 years now and shows me great support every time I visit. Has the perfect manners towards her clients as we go through all that has to be done.
Nothing is ever to much for Karen.
attune Hearing has an Icon in Karen Pedley.
Thank you so much for being my
Audiologist.
Sincerely
Carol Melling
April 1, 2022
Unprompted review
Reply from Attune Hearing
We appreciate the kind feedback Carol. Karen has quite the reputation which shows how devoted she is to helping every person she sees in the clinic. Thanks for letting us know that everyone at Aspley is taking great care of you. Long term friendships are gold. Enjoy the rest of your week!
Helpful as always
March 30, 2022
Unprompted review
Reply from Attune Hearing
Consistency is key Rita. Thankyou for the great feedback and have a great week ahead!
Very efficient and accommodating to my…
Very efficient and accommodating to my needs and I appreciated thorough evaluation on my hearing concerns. Highly recommend.
March 23, 2022
Unprompted review
Reply from Attune Hearing
Great stuff Bundaberg! We appreciate you taking the time to let us know how you are going Joanne. Glad to hear our clinical staff are taking great care of you in a highly professional manner.
I am so happy with my experiences at…
I am so happy with my experiences at attune, the staff and with the lyric hearing aid. You can just pop it in and forget about it for 8 weeks at a time. Daniella and her team are always available if you have a problem. It’s definitely made an improvement in my quality of life.
March 18, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Jessica for telling us how things are going. Roz and Daniella are lovely, and they will always work to make things easier for you. Have a great day!
I visited Carnegie Attune this morning…
I visited Carnegie Attune this morning .
As it was my first hearing test Mina took the time to reassure me and explain what she was going to do and why .
She went through the results with me and answered very clearly any queries I had .
She has such a professional and friendly manner .
March 18, 2022
Unprompted review
Reply from Attune Hearing
We appreciate the feedback Maggie. Mina is pleasant to speak with and it's lovely to see that she is going the extra mile to help you understand what is happening with your hearing. It's good to be open with her about any concerns you may have. All the best!
Fantastic with my daughter and made her…
Fantastic with my daughter and made her feel very comfortable during the tests
March 17, 2022
Unprompted review
Reply from Attune Hearing
Hi Melinda, thankyou for letting us know that our audiologists are taking great care in helping your daughter with her hearing. We wish you both the very best. We also heard recently it is quite hot in Townsville. Stay cool out there!
New to the area my first visit both…
New to the area my first visit both Erin and Jenny very welcoming made me feel like I have been going there for years
March 17, 2022
Unprompted review
Reply from Attune Hearing
Your feedback is much appreciated Sandra. Thankyou for telling us about your first visit and taking that step. Our clinical staff aim to provide high quality service and we're happy to hear they are very considerate towards you. We hope you are settling in well and making new friends!
Explained my condition to me in a way…
Explained my condition to me in a way that I could understand, lovely team.
March 16, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Sarah for taking the time to tell us about your visit at our audiology clinic in Kippa-Ring. We're glad that you have some peace of mind and can begin to make progress with your hearing. We wish you the very best!
Do NOT recommend!!
We took our 2 year old daughter for a hearing test in January at the Wickham Tce branch. The male audiologist made a very quick judgement and thought it appropriate to tell us he thinks our daughter has autism or ADHD. He also made numerous comments that her behaviour was not “normal”. As first time parents we were shocked and upset (I was in tears). No reassurance or comfort or so much as a tissue was offered. After leaving we have discussed with our GP as well as other medical professionals all of whom agree that this was highly inappropriate for the audiologist to say this. He is not qualified to diagnose these things, merely to test hearing. I certainly would NOT recommend anyone else to go there. Bedside manner has left a lot to be desired.
March 7, 2022
Unprompted review
Reply from Attune Hearing
Dear Jayde, your review and the context of the issues raised within your review are now under internal examination with several departments within Attune Hearing. You will be contacted in due course by a member of our team once the review has been completed by each department. Should you require a call back in the meantime for alternative reasons, please leave a message with our help desk on 1300 736 702. Our help desk will direct the message to the appropriate member of staff. Thank you.
The team at Attune Caboolture were…
The team at Attune Caboolture were amazing. Kind, empathetic and incredibly professional and so in depth, making sure they had the most accurate results they could. Could not recommend more.
March 7, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Katie for leaving us a stellar review after your visit with Attune in Caboolture. We're glad to know our audiology teams treat their clients with such compassion and professionalism. Have a great week!
I love my hearing aids! Have been very impressed with Attune…
Have been very impressed with Attune right from the start. Chose Mt Barker as is closest to home. Carmen, the Audiologist explained everything extremely clearly. I absolutely love the hearing aids that I received. The friendliness and professionalism deserve a high distinction.
March 6, 2022
Unprompted review
Reply from Attune Hearing
Thanks for sharing the great news Margaret! We're happy to hear it is all working out for you and that you love your new hearing aids. It is an absolute pleasure to know what our clinical teams do for their clients throughout the week. All the best!
Highly recommend Jo and Zoe
My experience with Attune and especially Jo and Zoe was extremely positive.
They both go above and beyond to make sure that you understand everything, that you are comfortable with everything and are always friendly, helpful and welcoming.
I can't recommend them enough.
February 28, 2022
Unprompted review
Reply from Attune Hearing
Your lovely feedback is greatly appreciated Cheryl. We're happy to hear about how far our audiology teams are willing to go to make sure their clients have full peace of mind. All the best and have a great week!
Erin is an amazing Audiologist who has…
Erin is an amazing Audiologist who has the clients needs as her priority. She listens to their needs and takes the time to help achieve the goal, to the stage she will go over her time with you to make sure the client is happy. Her receptionist can be a bit abrupt and you feel she is annoyed with you, however she is efficient.
February 24, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Ray for your honesty about your experience at our Kippa-Ring hearing clinic, and thankyou for sharing what Erin does for you during your time with her. She would be very happy with your feedback about her. It's a pleasure to see how thorough and considerate our clinical staff are with their clients, and that they will go the distance to help you.
Great all round
On time, friendly service, great communication about tests and the results of tests.
Highly recommended
February 23, 2022
Unprompted review
Reply from Attune Hearing
Thankyou for this great feedback you left us Scott. It's a pleasure to hear how caring and professional our clinical teams are towards their clients.
No Communication
Bad. Appears the clinic I attended no longer in operation (Tewantin). Sign on the door saying closed until further notice. Have been trying off an on for last two months to get a response from the broader Attune group or the clinic I attended without success. Not happy.
February 23, 2022
Unprompted review
Reply from Attune Hearing
Dear Mr Darby, we apologise for your experience. In response to Covid and staff shortages, it is clear the processes we have set in place at head office have not adequately covered and supported you and we make no excuses for this negative outcome. This matter has been raised to the state manager level and will be monitored accordingly to ensure the situation is rectified as soon as possible. You have the direct phone number now for the Attune Management team member should you require anything further in the meantime please don't hesitate to make contact.
Great Staff
All staff were welcoming and professional. I would recommend them to anyone that needed help with their hearing
February 18, 2022
Unprompted review
Reply from Attune Hearing
It's great to see the effort our staff put into looking after their clients at our Townsville hearing clinic. Thankyou GB for leaving us a with a great review to start off the week!
Lisa looked after me.
Lisa looked after me.
Have known that I suffer from industrial deafness for years but I was reluctant to do anything about it. Lisa put me at ease, answered my questions, so now I will proceed with getting hearing aids.
February 18, 2022
Unprompted review
Reply from Attune Hearing
This is great news on a Friday Robert. Our wonderful staff understand how stressful life can become for our clients making them hesitant towards getting hearing aids. We're happy to hear you have decided to take a step forward! Thankyou for letting us know Robert, we wish you all the best and a great weekend!
Happy patient 😁
Very pleasant greeting on arrival, professional service from reception and very friendly and professional attention by the audiologist, explained the test thoroughly and explained my options in a very easy to understand way. All together a very pleasant experience.
February 17, 2022
Unprompted review
Reply from Attune Hearing
Thankyou Jeff for letting us know you had a good time at our hearing clinic in Mackay. We're happy to hear what our clinical team do for their patients to ensure they get the best outcome. All the best!
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