SCAM !!! purchased juicer from this site . Had repeated delays in delivered and when I did finally received my order the Juicer plug is not compatible with Australia. I have tried repeatedly to c... See more
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HomeLoft Australia is a bizarre on-line seller. After CHECKING TRUST PILOT, they were positively reviewed. NOTHING COULD BE FURTHER FROM MY EXPERIENCE. I ordered an expensive Hans Holbein print from... See more
Great and easy to use website. Many wonderful products Very happy with purchase. Excellent quality utensil holder. Highly recommend Seller.
Customer service is fantastic with this company, which is very rare these days. Even though the item I ordered was not available anymore they were so helpful, courteous and pro active in responding to... See more
3.6
Average
126 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Scam company
Scam company. They pretend to be Australian - I ordered an appliance and they shipped me an appliance for the US that won’t work here. Won’t accept the return - unless I pay hundreds of dollars to ship it to the US. From other reviews they do this regularly. Do not purchase from this company.
September 17, 2025
Unprompted review
Do not order from this company
Do not order from this company. They are appalling. I ordered from homeloft AU and they sent me an appliance that is for the US…not fit to use here in Australia. They said I could return it - but to the US and costing me hundreds of dollars. This is unconscionable conduct.
September 17, 2025
Unprompted review
Reply from HomeLoft Australia
Hi Anna,
We sincerely apologize for the inconvenience you've experienced with your order.
We take your concerns about product compatibility and the returns process seriously. I’ve sent a follow-up to your registered email address and kindly ask that we continue the conversation there to ensure a smooth and timely resolution.
Your patience is truly appreciated, and we’re committed to resolving this matter as quickly as possible. We hope to earn back your trust and serve you better in the future.
Warm regards,
HomeLoft
Easy to order and great communication
Easy to order and great communication. Fast postage
July 23, 2025
Unprompted review
Love this egg basket
Love the product - exactly what I expected - looks great in my kitchen. Fast delivery, easy to use website.
July 28, 2025
Unprompted review
Excellent service from the USA
Excellent service from the USA, arrived as expected and in excellent condition
July 7, 2025
Unprompted review
Clock
There were some transport issues with my order but Homeloft promptly and professionally resolved them and as a result have provided a full refund so I would be more than happy to deal with this company in the future
June 26, 2025
Unprompted review
Reply from HomeLoft Australia
Hi Heather,
We’re truly sorry for the inconvenience caused by receiving a damaged product. We’re reviewing our processes to prevent this from happening in the future.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
HomeLoft
SCAMMERS!!! BUYER BEWARE!
Faulty product arrived, asked for a refund but first I needed to prove it was faulty and then this painful back and forth customer service where they’re trying to offer me a replacement but I’ve said no. Looks like I’ve been duped and these guys are complete scammers. Do not buy from this company, they are not even based in Australia which they are claiming to be.
June 26, 2025
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
HomeLoft
I think the way my order was handled… was excellent
I think the way my order was handled was professional and easy to follow your parcels journey. Also was pleased with my order.
June 2, 2025
Unprompted review
Nice Mirror
June 2, 2025
Unprompted review
Loved it easy to use and cordless
June 2, 2025
Unprompted review
The baking dish arrived within the 10…
The baking dish arrived within the 10 day period. I’ve used it twice and it seems to be very good quality dish. But I’m not a professional baker
May 30, 2025
Unprompted review
product exactly what I wanted
Very easy and product delivered on time and we were after
May 16, 2025
Unprompted review
Great supplier communication
Fairly reasonable delivery time, great communication in between, and v happy w final product!!!
March 20, 2025
Unprompted review
Speedy delivery and quality product
Speedy delivery and quality product
March 28, 2025
Unprompted review
Great product
March 14, 2025
Unprompted review
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