HomeLoft Australia Reviews 126

Items were dispatched quickly and arrived in good condition after travelling across the world.

Great product a little slow with delivery but it was at the same time as Black Friday sales and the Christmas rush

I purchased an electric pencil sharpener for $AUD288.35. I thought I was purchasing from an Australian site. After waiting for 17 days for it to arrive it was broken and will not work. Sent photos, break is obvious, now they wish me to return it to US to obtain a refund. Will cost me $67 to post. Offered me 30% of purchase price as settlement so I can pay 70% for the inconvenience of receiving a broken item from them. They didn't see this as a bazaar idea. They have Australian office and will discard the damaged product but will accept return there. No commonsense and no customer service. Avoid them.

Products on offer are unique, quality is excellent. Delivery was quick. Very satisfied

In truth, the whole experience was uneventful! Just the way I like it.. I found the goods I needed and what was delivered was exactly what was promised. The quality is high and I have the first batch nearing the bottling stage now. Shipment from the US (of course) took a little while, but was well within my expectations. Overall a great experience and a great product. :)

I am extremely happy with the quality of the product. The delivery time was also quite reasonable, given that the product was coming from the USA to Australia. Tracking information was very accurate and updates were received on a regular basis.

Found this hard-to-acquire dishwasher rack repair compound via Home Loft Global. Item arrived as advertised and requested. It took a while to arrive and tracking information was a little confusing but happy with the process as a whole. Would use again.

Even better than I expected … beautiful 😍

Website pretending to be Australian. Head office is inda. I’m still waiting a response regarding my cancellation. It’s been two weeks. Their phone rings out and they do not respond to emails. Avoid this website at all costs. Have put in a charge back request through my bank.

Despite the company being named AU Homeloftglobal the company is based in India - the name is deceptive with the AU which is code for Australia and therefore misleading.
Secondly, I complained about the cost of one of your electrical items being about 50% more expensive.
You state in your reply that you factor into account local supply and demand/shipping costs etc.
Why would anyone buy a heavy grill from you if they have to pay for shipping plus customs fees from India at huge expense? And what if the item has to be returned? Also do you dispatch items to Australia with the relevant plug/electrical attachments for Australian homes?
I'd love to know.
Also, your demand and supply argument is ridiculous. The market dictates the price accordingly and if you can't at least match local prices you won't be selling much.

The product does exactly as it say! Very refreshing . Well worth the spend

Great range, easy to order, found exactly what I needed and arrived in good order. I love the product.

Instant response to my queries and the delivery time was amazing.

The tapware purchased is also beautiful.

Both email and number did not work still waiting for my product

What an exquisite votive candle holder. It is verry ornate and beautiful.

I ordered an electric stapler from the Australian website, there was no power requirements on the description. I was disappointed when it arrived 3weeks later that the stapler was not compatible with Australian power ie the stapler is 110v not 220/240v which is European/Australian. I immediately emailed requesting the correct model for Australia or a refund. No reply for 2weeks. I then rang and was promptly send an email offering a 15%refund. With no mention of they would cover the cost of return. I find this to be poor customer service and a breath of Australian Consumer Law, which states that they need to refund 100% if the product is not suitable. I will be reporting them. Be careful what you buy from them.

Offered a 40% discount but charged full price. Email, phone number and physical address (Parnell, Auckland) all failed to get any response. Only on day three waiting for advice of shipping but believe I've been scammed.

Over a month since order and no good received. All quiet on email request.
I would not recommend any purchases from this business.
Regards Jim

20/05/24 - and the saga continues..
After 7-8 emails I was advised on the 6th May I could wait a further 2 weeks for my order or gain a refund.
On the 7th May I was advised product unavailable and order will be cancelled with refund 3-5 days.
Paid $79.46 and got a refund of $77.15.
Awesome experience..