SCAM !!! purchased juicer from this site . Had repeated delays in delivered and when I did finally received my order the Juicer plug is not compatible with Australia. I have tried repeatedly to c... See more
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HomeLoft Australia is a bizarre on-line seller. After CHECKING TRUST PILOT, they were positively reviewed. NOTHING COULD BE FURTHER FROM MY EXPERIENCE. I ordered an expensive Hans Holbein print from... See more
Great and easy to use website. Many wonderful products Very happy with purchase. Excellent quality utensil holder. Highly recommend Seller.
Customer service is fantastic with this company, which is very rare these days. Even though the item I ordered was not available anymore they were so helpful, courteous and pro active in responding to... See more
3.6
Average
126 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Completely disgusted
Homeloft Australia….. sending appliances without Australian wiring. Ridiculous!! Don’t waste your time or money.
December 22, 2023
Unprompted review
Reply from HomeLoft Australia
Hi Andrea,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Broken mirror. No replacement or refund
I purchased a mirror for $425. The mirror took 1 month to arrive and when it did, the corner of the frame was severely damaged.
I sent images to homelofts customer service and they said I needed to return it in the condition it was sold or no refund would be given. This is not possible considering the mirror was damaged.
Very very disappointing experience. Buyer beware.
December 21, 2023
Unprompted review
Reply from HomeLoft Australia
Hi Olivia,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a fpartial refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Dish cloths
I love the dish cloths I bought. Would recommend definitely. Initially I was wary about the authenticity of the site and when I didn’t receive any tracking information I was very concerned. However, to my joy they arrived!
November 16, 2023
Unprompted review
Good customer service
My purchase arrived on time as promised. However while giving a top rating the lamp shade was broken and awaiting a phone call from Homecraft for a replacement shade.
December 16, 2023
Unprompted review
The product I bought was exactly what I…
The product I bought was exactly what I wanted and delivered within the timeframe.
December 13, 2023
Unprompted review
Frustrating experience, poor quality can opener
I received an item which was sub standard so I returned it via post with a tracking number. Much later upon chasing up i was told that it was not received even though Australia Post confirmed it had been received and signed for. I even sent a copy of verification but Home lofts comment was the same" we have checked the warehouse and its not there" Not my problem. It was only when I insisted that my enquiry should be escalated that someone with a brain took control after 30 emails.
October 31, 2023
Unprompted review
Reply from HomeLoft Australia
Hi David,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Good price.
Good price.
Product quality seems good.
Delivery could be better.
December 7, 2023
Unprompted review
A quality product and excellent…
A quality product and excellent customer communication/service.
I was contacted twice to inform me of progress on delivery but when my purchase hadn't arrived after 15 days (pre-Xmas postage) I became concerned and contacted Homeloft. My enquiry was answered immediately and, as it happened, my parcel arrived the next day. I feel very confident to recommend Homeloft to others. Jo Crothers
December 1, 2023
Unprompted review
Homeloft is professional
I received the Tupperware that I wanted. The original colour I ordered wasn't available but Homeloft emailed me to confirm that and alternative colour was acceptable. Due to these emails it did take a little longer than expected for the order to arrive but it has arrived now.
November 23, 2023
Unprompted review
Very happy
The delivery was tracked all the way. It was a delicate piece of glass sculpture and it arrived safe and sound.
November 24, 2023
Unprompted review
Absolute scam
Absolute scam, refuse to refund me. Poor communication. Avoid at all costs!!!
November 23, 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
Product is as advertised
Product is as advertised. Speedy shipping and delivery.
November 22, 2023
Unprompted review
Good products but uncertain delivery…
Good products but uncertain delivery times and tracking didn’t work
November 22, 2023
Unprompted review
I'm happy with the product
I'm happy with the product, it's price and sellers communication.
November 10, 2023
Unprompted review
Great service
October 10, 2023
Unprompted review
Would of been good to know where parcel…
Would of been good to know where parcel was being posted from
Thought from aus warehouse but came from the US.
So took a lot longer than expected for delivery.
November 1, 2023
Unprompted review
goods arrived safe & sound in a timely…
goods arrived safe & sound in a timely manner
October 2, 2023
Unprompted review
Your customer service team gave great service team me…
Your customer service team gave me great support when my item was not received and you gave me a full refund
September 9, 2023
Unprompted review
The item was as described
The item was as described and was used to replace one that got broken, however when it arrived, the glass was broken.
August 23, 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Rotation Grater
Love my Italian family made & designed rotation grater thank you.
November 8, 2023
Unprompted review
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