SCAM !!! purchased juicer from this site . Had repeated delays in delivered and when I did finally received my order the Juicer plug is not compatible with Australia. I have tried repeatedly to c... See more
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HomeLoft Australia is a bizarre on-line seller. After CHECKING TRUST PILOT, they were positively reviewed. NOTHING COULD BE FURTHER FROM MY EXPERIENCE. I ordered an expensive Hans Holbein print from... See more
Great and easy to use website. Many wonderful products Very happy with purchase. Excellent quality utensil holder. Highly recommend Seller.
Customer service is fantastic with this company, which is very rare these days. Even though the item I ordered was not available anymore they were so helpful, courteous and pro active in responding to... See more
3.6
Average
126 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Not happy
Product was bought and then was advised that there was none in stock. Have been chasing a refund everyday but am not getting any responses or acknowledgement. I won't be buying from here again
September 7, 2023
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.
Regards,
Swapnil
DO NOT BUY FROM THIS COMPANY
I wouldn't recommend anyone looking at buying any though this company as there is no customer service along with the courier company they are useless & much to be desired still waiting on my delivery over
a month still no parcel , ive emailed company & along with courier company only receive emails saying we will get back to you and nothing both from company and the courier company. Save yourself the heartache and do NOT buy from this company.
August 19, 2023
Unprompted review
Reply from HomeLoft Australia
Hi Michelle,
We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Item is exactly as described and…
Item is exactly as described and arrived sooner than expected. No issues here!
June 9, 2023
Unprompted review
Unable to buy locally
The items were as described and well packaged. Unable to purchase in Australia so I sourced them overseas. This added to the cost and delivery time.
March 13, 2023
Unprompted review
Excellent quality
This mirror is excellent quality, not only do the suction cups actually stick but the 7X magnification is great for putting on makeup. The mirror also sits well on the inside of my cupboard door while still being able to close the door. I wish I'd found this mirror before purchasing various duds in the past.
June 1, 2023
Unprompted review
Do not buy the Cuisine art egg boiler if you live in Australia!
The service of Homeloft was very good. They sent out another cuisine art egg boiler because the first one was faulty with no extra charge. Very good communication all through out. However the second egg boiler still did not work so I definitely do not recommend that egg boiler if you live in Australia! I purchased two plugs and it seems the electricity does not match.
March 3, 2023
Unprompted review
The item I ordered was perfect and…
The item I ordered was perfect and arrived on time
March 9, 2023
Unprompted review
Not telling the truth in advertising and not refunding
I received the sheets I ordered & they were washed then put on 2 beds. To say I am disappointed is an understatement.
1. You call yourself Homeloft Australia yet the sheets were shipped from US. I would not have purchased them if this was clear
2. They are supposedly 1200 thread count yet the sheets are so thin they will tear easily
3. The pillow cases are not Australian size so are useless
4. What is worst is that after 3 sleeps on the sheets they are prilling. This is totally unacceptable.
I ask for a refund and i am expected to send the sheets back in the condition they arrived.Clearly this is not possible as i no longer have the packaging, the sheets have been washed & are prilling. Also i have to pay return postage BACK TO the US!! & then wait to see if i get a refund. This is NOT acceptable. a very very poor experience. i would not even give 1 star if i could have used this review with no stars
Don’t expect me to pay to send the sheets back. That is an unfair ask given I didn’t know they were coming from US in the first place.
I expect a full refund or I will place a very negative review ion any social media applicable to your business.
Please do the right thing & refund my money
January 31, 2023
Unprompted review
Reply from HomeLoft Australia
Hi Caroline,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions taken. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Easy ordering process
Easy ordering process, good communication, timely delivery considering it was over the Christmas period. Product arrived in perfect condition.
January 9, 2023
Unprompted review
Extremely easy to order lots pf quality…
Extremely easy to order lots pf quality products to choose from and super fast delivery.
December 11, 2022
Unprompted review
I appreciate the constant tracking…
I appreciate the constant tracking information whilst my package was coming from overseas, the delivery was very efficient for the amount of kilometres the packaged travel, happy with my product, packaged well
October 11, 2022
Unprompted review
Safe and Sound
I ordered an Eclume pot rack from HomeLoftGlobal and was very satisfied with the service. The product had to come from the US and it was great to be in the in the hands of an Australian company that made the whole process, including shipping, comfortable and without problem, with the product arriving on time via Australia Post. I have no hesitation in recommending HomeLoftGlobal and I will use them again.
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hello,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
Regards,
Swapnil
Good product
Good product, not available locally. Quick delivery at predicted time with high visibility of process.
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Nick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
i was supplied with a tracking number…
i was supplied with a tracking number from the beginning which enable me to track my delivery all the way from depot to home
July 19, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Anthony,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Reply from HomeLoft Australia
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I expected some delay in delivery as it…
I expected some delay in delivery as it came from overseas- however I was kept informed as to delivery times
April 29, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Max,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Swapnil
Super easy process & quick delivery
Super easy process & quick delivery. 10/10 recommend!
April 23, 2022
Unprompted review
Reply from HomeLoft Australia
Hi Cecilia
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
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