I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... See more
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Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website.... See more
Company replied
I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... See more
Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... See more
Company details
Written by the company
Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others
Contact info
3.9
Great
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Scam Offshore Website
Beware, they may have an Australian website but items are posted from overseas. The claim of their products being ‘genuine’ is dubious at best. I was sent a free sample size item (with the ‘Not for Sale’ specification printed on the packaging) after paying for a full sized item, RRP $140, when I reached out to them to rectify the issue, I was told I could keep the sample pot and a 25% off discount for my next purchase as a ‘gesture of goodwill’. They are not adhering to Australian Consumer Laws, which makes me wonder what else they are doing that is dodgy. I would advise everyone be VERY careful for anyone who is looking to purchase from them in the future, I certainly won’t be!
October 10, 2025
Unprompted review
Reply from NinthAvenue Australia
Dear H.C,
We regret the mistake with your order. The refund for the incorrect item is now completed, and we value your feedback.I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NinthAvenue
Easy to order
Easy to order, great communication and prompt delivery!!!
September 24, 2025
Unprompted review
This company is a fraud
This company is a fraud, I have made a complaint with evidence and I was promised refund no longer than 5 days, it’s been two weeks and no refund or communication
August 30, 2025
Unprompted review
Reply from NinthAvenue Australia
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NinthAvenue
They came quickly once posted but…
They came quickly once posted but waiting for postage took forever at the beginning
August 22, 2025
Unprompted review
Lovely lipstick, colour is perfect
It was easy to order, tracking kept me well informed and arrived with a couple of weeks, which to Australia is pretty good.
August 7, 2025
Unprompted review
Amazing customer service
Amazing customer service, always responded quickly to my questions and the product is perfect.
August 19, 2025
Unprompted review
They are horrible to deal with
They are horrible to deal with , we purchased hot stones and they sent the wrong ones and then made us pay through the roof for postage, had informed them we needed the refund back into a different account because we were undergoing a fraud situation and they went ahead knowing this and put it back into the fraud account giving it to the wrong person. We now have lost money and their legal team is shutting us down. Never buy from this company they are negligent and bad to communicate with, happy to send further pictures of emails to prove it but please be warned !!!
August 8, 2025
Unprompted review
Reply from NinthAvenue Australia
Hi Bianca,
We’re sorry to hear that you weren’t satisfied with your product. Thank you for your feedback, and we’ll ensure this is addressed
Regards,
NinthAvenue
Ordered on 29th of July still waiting
Ordered on 29th of July
Ordered from Ninth ave as they advertised as an Australian company as Iknew the product i was purchasing is a US product.
Order has still not been delivered. They take longer than Temu.
If i had known it would take this long i would have Ordered directly from the US company as they have better and cheaper deals.
My order number is Order AU-NA#P778663282
Very poor customer experience
August 14, 2025
Unprompted review
Reply from NinthAvenue Australia
Hi Brett,
We’re truly sorry for the delay and the inconvenience caused—this isn’t the experience we strive to deliver. We’re currently reviewing the situation and appreciate your patience.
I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.
We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Regards
NinthAvenue
Not perfect but good enough
Well the experience wasn’t exactly perfect, as I got the wrong product. However, what I got works well enough.
August 1, 2025
Unprompted review
DONT PURCHASE FROM THIS SITE
DONT PURCHASE FROM THIS SITE. ONCE THEY TAKE YOUR PAYMENT THEY SAY THE PRODUCT YOU ORDERED IS NOT AVAILABLE AND NO MATTER HOW MANY TIMES YOU TELL THEM TO REFUND YOUR MONEY THEY WILL HARASS YOU TO BUY AN ALTERNATIVE ITEM YOU ARE NOT INTERESTED IN. I WILL BE REPORTING THEM TO ACCC IF THEY WONT REFUND MY MONEY. 😡😡😡
August 10, 2025
Unprompted review
Reply from NinthAvenue Australia
Dear Customer,
We sincerely apologize for the inconvenience caused.
We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NinthAvenue
Great service and delivered on time.
June 2, 2025
Unprompted review
Easy Purchase
Easy site and purchase process. Shipping was fast, though short couple days delay in processing, but nothing out of ordinary. Product exactly as described and wanted.
April 7, 2025
Unprompted review
It took them 1 weeks to ship the item…
It took them 1 weeks to ship the item which turns out to be from USA , and they say it will take another 15days to delivered. Outrageous. Who wait 1 month for an item anymore these days ? Are they still living in 2000?
April 9, 2025
Unprompted review
Reply from NinthAvenue Australia
Hi Thanh Ly,
Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Thank you!
NinthAvenue
It’s just seamless shopping with Ninth…
It’s just seamless shopping with Ninth Avenue.
April 9, 2025
Unprompted review
Good quality product at a really good price
Good quality product at a really good price and good communication regarding shipping dates.
April 9, 2025
Unprompted review
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