I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... See more
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Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website.... See more
Company replied
I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... See more
Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... See more
Company details
Written by the company
Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others
Contact info
3.9
Great
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Good product I really recommended it
May 13, 2022
Unprompted review
5 star customer service
5 star because when I emailed an enquiry regarding a problem tracking the parcel, the customer service delivered by Salman was above what I needed. It was refreshing, and restored some of the faith I've lost over the years in customer service in general. The issue was with the courier's website NOT Ninth Avenue. The parcel arrived safe and sound. A happy customer - Lisa, Australia.
May 11, 2022
Unprompted review
Good, honest supplier
Good price, great communication throughout the process and the goods arrived as described.
May 11, 2022
Unprompted review
Happy with product
Happy with product. Delivered sooner than advised which was important and appreciate it.
My only criticism is product does not come from Australia and website calls themselves Australian. This impacted my decision to order from you, but was later advised product would arrive later than I needed. Therefore I had to be a local alternative.
May 11, 2022
Unprompted review
I was really happy with the product and…
I was really happy with the product and the service Thankyou.
May 10, 2022
Unprompted review
Finally a reliable supplier!
After several failed orders from other suppliers I have finally found someone who can send what I ordered to Australia. Thanks for your great service.
May 3, 2022
Unprompted review
First time I have ever purchased from…
First time I have ever purchased from overseas. As an 80 year old it was very helpful & reassuring to be able to track my purchase.
Next month I hope to be able to reorder the same product as I am unable to purchase here in Australia
April 29, 2022
Unprompted review
I received my product and it was packed…
I received my product and it was packed quite well. The lotion smells so good and its texture is perfect. Will definitely buy the product again
April 7, 2022
Unprompted review
Reply from NinthAvenue Australia
Hi Jess,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
Lovely hair oil treatment
I love this hair oil, after leaving it for 10 hours then washing it out with shampoo and conditioner my hair is so silky and soft. My hair hasn't been like this for years, I highly recommend it. Such a lovely product so if you want lovely smooth and silky hair I say its a must to have for your next treatment.
March 26, 2022
Unprompted review
Reply from NinthAvenue Australia
Hi Andrea,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
It's a good deal 🧐
March 22, 2022
Unprompted review
Reply from NinthAvenue Australia
Hi Carl,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
I received what I ordered in the time…
I received what I ordered in the time expected. A little pricey but when you can’t get this product in Australia this is the best option.
March 12, 2022
Unprompted review
Reply from NinthAvenue Australia
Dear Customer,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
Reply from NinthAvenue Australia
Dear Mr Bart,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
Poor Form
My product was delivered 67 days after ordering and did not work. Of course this meant I was outside of the 10 day return policy.
I was told my expectations of the product were too high and that nothing could be done.
October 1, 2020
Unprompted review
Reply from NinthAvenue Australia
Hello,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back to the earliest?
Regards,
Swapnil
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