I found this company and their products online and was really keen to purchase but after reading all the bad reviews on customer service I was very hesitant. So I just tried getting in contact to tes... See more
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See what reviewers are saying
A real let down. We took a chance as we couldn't find any examples of the adventures. We gifted this book to our kids for Christmas to spark some fun family days. When it was time for our first advent... See more
When I received my 2 books one family and another a couples edition. The packaging from you guys entrapped a rock or something else hard within the packaging which has subsequently caused damage. I’... See more
Company replied
Ordered two copies of the Solo edition for me and my sister. Arrived promptly, but so far the challenges have been a letdown. Three of five that have been revealed have involved "FaceTime a friend",... See more
2.9
Average
278 reviews
No recent history of asking for reviews
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Gave it to my wife for her birthday…
Gave it to my wife for her birthday today cant wait to try it so looking forward to it
November 27, 2023
Reply from The Adventure Challenge Australia
We're so glad you let us be part of her birthday gift! We hope you have been enjoying your adventures together.
The quality of the product is awesome
The quality of the product is awesome. I gave these as gifts to each of my siblings and I want to make it a tradition.
November 27, 2023
Reply from The Adventure Challenge Australia
We are thrilled that you like the quality of our products and honored that you want to make them a tradition. We wish you and your family the best adventures!
What a fizzle
What a fizzle. There should be a list of items needed to complete the whole thing. (This won’t change the surprise of the daily activity) having to continue to head out in the busy season, became tedious and unrealistic for our family make up.
November 27, 2023
Reply from The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Where is my order? Finally received it.
I made an order on the 5th of December 2023, and never received it. The adventure challenge nor the courier company can tell me where it is or what is happening with it.
Such a shame as I received this as a gift a couple of years ago and they had no issue ordering or receiving.
Had such high hopes.
10th of January 2024.
Finally received a replacement order after the last one went missing.
Was hard to get a hold of someone at the Adventure challenge and went days without any communication on what was happening. Despite trying several different avenues.
But we got there in the end. Process could’ve been a lot easier though without having to deal with the robot chat that is called “customer service” and potentially a representative to talk to in Australia and not having to wait until early hours of the morning for a reply from someone in the USA.
December 27, 2023
Reply from The Adventure Challenge Australia
Hey there, thanks so much for leaving a review. We appreciate you sending us this feedback, we will definitely pass this along. It looks
like a support specialist is currently assisting you in resolving this issue via email. We so appreciate your patience while we were sorting this out! If there's anything else that you need please don't hesitate to respond in that thread!
Reply from The Adventure Challenge Australia
We're glad that you were satisfied with your order shipping time. Thanks for your review!
Have not received items ordered… still
Have not received items ordered… still! Upon contacting company I was told packages get lost all the time! I was told my case would be escalated and someone higher up would contact me.. nothing. Get a new courier.. don’t lead customers on.. advertise delays! 100% Would NOT recommend.
November 27, 2023
Reply from The Adventure Challenge Australia
Hey there, we're sad to hear that you have not received your order yet! 💔 We know that our team is working hard to make sure that every order is fulfilled! We value our customers' feedback and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Great present for a couple.
Extremely fast delivery. High quality and my daughters and niece absolutely loved these as I bought them for gifts for Christmas. Their partners were just as impressed as I bought the couples edition.
November 25, 2023
Reply from The Adventure Challenge Australia
Thanks for your kind review, we are thrilled to hear that you are so satisfied with your order! We hope your daughters and niece and their partners have been enjoying their adventures!
Reply from The Adventure Challenge Australia
We are so glad you have been having fun with your order! If you have any feedback on the challenges you have tried, we would love to hear it! You can reach us at support@theadventurechallenge.com
I can't believe how quickly the order…
I can't believe how quickly the order arrived! I thought I missed out on using this as a Christmas present. Thanks 🙏
December 21, 2023
Reply from The Adventure Challenge Australia
We are thrilled that your order made it in time for Christmas, what great news! We hope they have been enjoying their present, and wish them all the best adventures!
I have not recieved my order in time…
I have not recieved my order in time for Christmas despite ordering well in advance. The courier service says they recieved it but it is sitting in processing and are not responding to email and cannot get through on the phone. Very disappointed with courier service.
December 14, 2023
Reply from The Adventure Challenge Australia
Hey there, we're sad to hear that you have not yet gotten a response from our support team yet! 💔 Our Support team is currently sifting through a higher volume of holidays so our response is delayed a bit. If you’ve reached out to our email (support@theadventurechallenge.com) then you can rest assured that they will respond to you as soon as they see your ticket! We appreciate your patience as we prioritize each customer!
We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Product took a month to ship with no…
Product took a month to ship with no notice of delays from adventure challenge or their shipping supplier. When I contacted support after a few weeks they said they would escalate and never responded to me
November 23, 2023
Reply from The Adventure Challenge Australia
Hey there, we're sad to hear that you have not yet gotten a response from our support team yet! 💔 Our Support team is currently sifting through a higher volume of holidays so our response is delayed a bit. If you’ve reached out to our email (support@theadventurechallenge.com) then you can rest assured that they will respond to you as soon as they see your ticket! We appreciate your patience as we prioritize each customer!
We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Still waiting…
It has been over three weeks and I am still waiting for the order to arrive or to even receive a tracking link, despite two separate email requests. Although, ironically, I have received tonnes of marketing emails in that time. It is unlikely the order will arrive in time for Christmas - it was a supposed to be a gift.
Pretty unimpressed with the customer service thus far. I would suggest the company invest a bit more into after sales support rather than slick marketing.
December 21, 2023
Reply from The Adventure Challenge Australia
Hey there, we apologize for the delayed response here! It looks like the specialist that was helping you was able to resolve this since you left this review (YAY! 🎉). Thank you for reaching out and letting us know so we could get to the bottom of that for you. If you have any other questions, don't hesitate to reach out ☺️
Poor communication
Delayed parcel which is fine but the lack of communication and response from both courier and the company is appalling.
December 21, 2023
Reply from The Adventure Challenge Australia
Hey there, we're sad to hear that you have not yet gotten a response from our support team yet! 💔 Our Support team is currently sifting through a higher volume of holidays so our response is delayed a bit. If you’ve reached out to our email (support@theadventurechallenge.com) then you can rest assured that they will respond to you as soon as they see your ticket! We appreciate your patience as we prioritize each customer!
We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
When I received my 2 books one family…
When I received my 2 books one family and another a couples edition. The packaging from you guys entrapped a rock or something else hard within the packaging which has subsequently caused damage.
I’ve emailed I’ve messaged on FB and trying to get some help via messenger but so far you can’t even find my order email address
December 5, 2023
Reply from The Adventure Challenge Australia
Hey there, thanks so much for leaving a review. We appreciate you sending us this feedback and
we will definitely pass this along to help us as we learn and grow as a company. It looks like a support specialist is currently assisting you in resolving this issue via email. They sent a message on (12/29) and we are awaiting a response back from you.
We are having the specialist resend their message to ensure that you get that email. Please respond in that thread as we want to resolve this as soon as possible for you.
We so appreciate your patience while we were sorting this out! If there's anything else that you need please don't hesitate to respond in that thread!
Horrible
They guaranteed delivery before Christmas if ordered before 15th December. I ordered 12th December and it has not arrived in time. The courier company has a 1 star out of almost 2 thousand reviews on google but they still use this company which unfortunately is uncontactble and no one seems to have any idea where my delivery is.
December 11, 2023
Reply from The Adventure Challenge Australia
Hey there, we're sad to hear that you have not received your order yet! 💔 We know that our team is working hard to make sure that every order is fulfilled! We value our customers' feedback and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Your postage time immediately increased…
Your postage time immediately increased after I submitted my order
December 17, 2023
Reply from The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Received item promptly
Received item promptly, hope to enjoy the experiences within
December 10, 2023
Reply from The Adventure Challenge Australia
We're glad to hear your order was received so quickly. We hope you have been enjoying your experience within, as well! If you have any feedback for us, we would love to hear it at: support@theadventurechallenge.com
Don't get the camera!
I ordered the couples adventure challenge bundle for my girlfriend, and the camera's ejection system broke after the first 8 photos. Definitely do not recommend getting the camera as there are so many other people that say the lumo instant has a poor design.
November 14, 2023
Reply from The Adventure Challenge Australia
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Reply from The Adventure Challenge Australia
We are delighted to hear you had such a great customer service experience! Thanks for your kind review!
Reply from The Adventure Challenge Australia
We're glad to hear your experience was easy and "no-fuss!"
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