Great quality switch, however the way it was delivered was very concerning, it was packed into a paper bag with minimal filling and a small amount of bubble wrap. Luckily the switch works no issue... See more
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My experience with CEX has always been a positive one. I love being able to buy things for my gaming needs here! The site is pretty simple to navigate and the prices are great if you're on a budget.... See more
I've bought two mobile phones from CeX and both have been in the best condition imaginable. Not a scratch on either of them. You'd think they were brand new! Also, the battery has been in top cond... See more
Super quick and honours quotes - not like some of their competitors. Honestly, such a professional experience from start to finish. I don’t usually leave reviews, but I’ve sold items to CEX twice now... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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Reply from CeX/Webuy - Australia
Hi Chris,
Thank you for your review.
I am sorry to hear that the product received did not meet your expectations and I understand the disappointment.
To look into this further, I will be sending an email to your registered ID requesting more details. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Ramson.
Quality product and timely delivery
March 26, 2026
Bought a Valve Index kit for 1,600…
Bought a Valve Index kit for 1,600 dollars, service was great and the person who served me was really kind and explained everything to me
But my product was faulty with a missing power adpater and fataly broken base station, in the store when i asked about the kit he stated everything was in PERFECT working order, yet half was broken/missing.
April 18, 2026
Unprompted review
Reply from CeX/Webuy - Australia
Hi,
Thank you for your review, and I am sorry to know that your recent purchase has not gone as expected.
We have guidelines in place to extensively test the items and in case any discrepancies are identified, we do not purchase such items, let alone sell them further.
To work towards a resolution, please visit any of our stores close to you along with the item and the order receipt. Our staff will be glad to assist you further as per the returns policy: https://tinyurl.com/52f9uz63. All returned items are subject to testing.
If you require further assistance, please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot Bought a Valve Index kit for 1,600" and I will be happy to assist you further.
Regards,
Ashwin
Good game 9/10
The game is great it offers a horror experience much like resident evil 2 in the grace sections, while Leon offers more of an action based story.
March 26, 2026
Delivery service and accessibility to PSP games!
Easy to buy PSP games which I have been looking for so long. The delivery was quicker than expected and the disks are still in great shape. Thanks CEX!
March 26, 2026
Great service from all areas like…
Great service from all areas like online and in-store only issue is some products are sold with issues
March 27, 2026
Gotham Season 4 (Blu Ray)
It arrived late but was in good condition and the price was right
March 26, 2026
It was simple and fast!
April 17, 2026
Bit disappointed and greatly appreciative but didn't expect much from how cheap it was.
The Call of Duty Infinite Warfare for Xbox One Disc does not work.
Office Uprising (Blu-Ray) worked perfectly.
It shipped earlier than expected so that was good.
Everything came in the right covers. (As in, wasn't a blank cover with the disc i wanted in it.)
April 8, 2026
Cheaper than the competitor.
I recently made a click and collect purchase, and I found the website to be user-friendly. My order was prepared promptly for collection. I intend to make future purchases due to their competitive pricing.
April 9, 2026
I ordered a vive 3.0 tracker and it did…
I ordered a vive 3.0 tracker and it did not come with any dongle or anything so its basically useless
April 9, 2026
Reply from CeX/Webuy - Australia
Hi Dorothy,
Thank you for your review.
I am sorry to hear about your experience. I understand how disappointing this must be, especially as the item is not usable without the required dongle.
Please be assured that we are taking steps to improve our processes to avoid such issues. Your feedback has already been shared with the store management, and I will also raise this with senior management for further review.
I can see that the return instructions have been sent to you via email. Sometimes these emails may land in the spam or junk folder, so I would request you to please check there as well if you are unable to locate it in your inbox.
If you need any assistance with the return process, please let us know and we will be happy to help.
Regards,
Nikita.
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