I attended the Clinic for the first time for Ear wax removal on 23 May 2026 I received treatment as soon as I arrived. The procedure was "friendly and efficient". I was given a further appointment to... See more
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Been a client of Hidden Hearing for 3 years now and I have found the staff to be very professional, knowledgeable and extremely helpful in solving any problems. Andy Collis has been my dispenser and s... See more
My German hearing aid came apart. Even through this system is not popular in UK Andy Collins came up with a solution. I am very thankful. A very good address if you have any problem with hearing dev... See more
Both my wife and myself were very impressed with this company.James Burt (Taunton) explained in person in good detail what they were going to do to supply my wife's hearing aids.They kept their word r... See more
Very helpful
Very helpful, listened to concerns and talked through each stage of the hearing test.
Andy is super patient and attentive.
Andy is super patient and attentive.
Great products and great service!
Great Service. Transformative Results
My mother's health took a sharp decline in recent months and her hearing was severely impacted. Fortunately, Hidden Hearing were there to help. Amy the receptionist and Andy the audiologist provide an excellent service. The whole process was easy and the results were transformational. Both of them were efficient, very welcoming and supportive. Andy naturally was very knowledgeable with over 15 years' experience and is also (very crucially) patient with his clients. Highly recommend if you're experiencing hearing loss/issues.
Andy and Amy are really good at making…
Andy and Amy are really good at making one feel at ease, doing Thier work. I have told lots of people, it's the best that money can get, thanks for keeping me updated. Ray
The visit was first class
The visit was first class. Andy is very thorough and attentive.
Thorough and helpful.
Hidden Hearing representative was very thorough and considered all options for my relative's hearing loss at this time.
He was very reassuring, polite and informative pointing us in the right direction to improve my relative's hearing. After appointment he arranged a specific date for return stating what his action would then be.
Excellent Service at Bath
The Bath branch has consistently demonstrated care and excellent customer service. This is clearly backed up by the necessary expertise.
Helpful
Rosie made me feel welcome and relaxed. She explained all the details carefully and clearly. My sids are better focussed
Excellent service
I was very impressed by Hidden Hearing (Bath) and, in particular, Rosie Aylward who conducted my hearing test in Trowbridge. I must confess that before attending the test, I didn't feel I was missing much by not wearing hearing aids. I now realise how wrong I was! The hearing aids Rosie recommended have made a massive difference to me. Before I started wearing the hearing aids I would struggle to hear what someone was saying in a crowded room. Now I can hear them well. Also, I can actually hear cars approaching from behind (which I often couldn't before) so I feel so much safer as a pedestrian in town. I can now also hear bird song clearly - which is a great joy, and music sounds so much richer (before, I was missing all the high frequencies). Rosie took a lot of trouble to explain how the aids worked and what I needed to do to keep them working properly. Hidden Hearing's support is really amazing.
Excellent service
We found James Burt to be a very friendly, approachable person who took me through the process of choosing the right hearing aids for me. He was very thorough and helpful on all the occassions we saw him and he went out of his way to ensure I had my new aids in time for my holiday. I am very pleased with them and the excellent service James offered me.
Both my wife and myself were very…
Both my wife and myself were very impressed with this company.James Burt (Taunton) explained in person in good detail what they were going to do to supply my wife's hearing aids.They kept their word regarding modifications and follow ups.If all companies performed like them it would make transactions much more dependable.It has been a pleasure to deal with them,also the office teams are so helpful.Mr J and Mrs L Hooper.
Great service
Andy and Amy could not have delivered more attentive ,thoughtful and helpful care and attentive help!
Very grateful…
Holiday fix
We are from Manchester and in Bath on holiday and my husband had a problem with his hearing aids, we found the shop and Amy & Andy sorted the problem out, couldn't have asked for better service, so far from home. Thank you x
I have had my hearing aids just over a…
I have had my hearing aids just over a month now, I am so happy with them I can hear very well, I don't need subtitles on TV now. I must thank Rosie for her help, the interviews were brilliant and really explained well. Thanks, Trevor Williamson
Tassavar Ali
Tassavar Ali, the audiologist, was highly professional, clear and helpful. I'm happy with the hearing aids, with his attentive service and home visits, and follow-ups.
May use AI-assist with repliesRead more
Very disappointing
I have paid a huge amount for your top of the range hearing aids but despite having shared concerns about problems with hearing on the phone, at two separate appointments suggestions about solving the problems were useless and I have lack of clarity and distortion when in a group setting.. so a big disappointments that have not been addressed

Reply from Audika - Bath
Found Andy's service excellent
Found Andy's service excellent, the professionalism of the two staff members was suburb. - Frank Spink
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