Audika - Bournemouth 101 Poole Road Reviews 

127
•
TrustScore 4.5 out of 5

4.6

101 Poole Road, Westbourne, BH4 9BB BOURNEMOUTH, Dorset, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Although we arrived well before our specified time we didn' t wait long. Our options were explained in detail and all our questions patiently answered. We would appreciate a mail confirming the opt... See more

Rated 5 out of 5 stars

Hidden Hearing are absolutely fantastic. My partner and I visit Ros once or twice a year for a hearing test and wax removal. As keen scuba and free divers, ear health is really important to us, and Ro... See more

Rated 5 out of 5 stars

Today’s visit to the ear care clinic exceeded all my expectations. A big thank you to the receptionist for finding an appointment so quickly — it truly meant a lot. And a very special thank you t... See more

Rated 5 out of 5 stars

First class experience. The whole process from the consultation, through to fitting my new hearing aids was excellent. Nothing was rushed and everything was explained to make sure I felt comfortable a... See more



Contact info

  • 101 Poole Road, Westbourne, BH4 9BB, BOURNEMOUTH, Dorset, United Kingdom

  • 01202 762106

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.6

All reviews

(127)

6,038 reviews in the last 12 months

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Rated 1 out of 5 stars

Very good service

Very good hearing test .Tim was very helpful but having done some research i find the price to high for me .

February 19, 2024
Audika - Bournemouth 101 Poole Road logo

Reply from Audika - Bournemouth 101 Poole Road

Hello, thank you for taking the time to leave your review and whilst we are sorry to see the 1 star, we appreciate the comments about your experience. If you would like to discuss this further, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they will be happy to speak with you. Kind Regards Hidden Hearing 01622 775191 / 0800 740 8796 contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Westbourne jessica

Went in for annual wax removal and Jessica was amazing helpful and polite no fuss or anything can’t recommend enough

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

This. Company looks after everybody equally. Collection from home to their premises. Uncrowded premises. After hearing tests, etc. a taxi back home using a quality company.
Good old fashioned all round service.

January 25, 2024
Rated 5 out of 5 stars

Hearing is believing!

A chance conversation with a friend recommended Hidden Hearing in Westbourne nr Bournemouth having heard about how the latest hearing aids could help both hearing and also help with tinnitus. My husband is an engineer and very sceptical of such claims but nevertheless agreed to an appointment. The test clearly showed his loss of hearing especially in the higher frequency range. The treble on the soundbar was always on high so this was no surprise to me.
Paul and Victoria were great in explaining how hearing aids could lessen the impact of tinnitus through vastly improving the hearing range. The improvement in his hearing was instant however the tinnitus reduction took a few weeks as the brain adjusts to hearing frequencies not heard for years.
It's been six months and we have found the aftercare superb and the no interest six months to pay helpful.
Hidden Hearing wasn't the only place we visited before deciding who to decide on purchasing from but so pleased we chose HH.
Trevor and Ann

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Went this week for my annual check up…

Went this week for my annual check up at Westbourne and the service was excellent. Victoria was very professional and answered all of my questions. Added the Music feature to my Hearing Aids and that was really worth doing.
I findHidden Hearing a very professional company and would recommend them. Bill

September 21, 2023
Unprompted review
Rated 3 out of 5 stars

Pleasant receptionists

Pleasant receptionists, audiologists seem reluctant to check ears for wax even when I have prompted?
Also difficulty with optional 'ear grip' but no guidance?

June 4, 2023
Audika - Bournemouth 101 Poole Road logo

Reply from Audika - Bournemouth 101 Poole Road

Hello,

Thank you for taking the time to leave your review, we appreciate your comments.

I have forwarded on to the area manager to arrange for someone to contact you to discuss. If there is anything else we can help you with, please feel free to contact our customer services team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk

Kind regards,

Hidden Hearing

01622 775 191 / 0800 740 8796
contact@hiddenhearing.co.uk




Rated 5 out of 5 stars

Jessica was exceptional

Jessica was exceptional, she has always been friendly, knowledgeable and focused on getting the right outcome for my hearing needs. Very comforting to have her as my point of contact.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Jessica was exceptional

Jessica was exceptional, she has always been friendly, knowledgeable and focused on getting the right outcome for my hearing needs. Very comforting to have her as my point of contact.

May 10, 2023
Unprompted review
Rated 1 out of 5 stars

Hearing consultation Ringwood

I had consultation about my hearing which I was assured was free and no obligation. The audiologist wore a face mask (good) but it was absolutely filthy (bad!).
He fitted me with hearing aids ( didn't ask for this but OK). At the end I told him I wanted to think before committing to a £5000 outlay ( who wouldn't?). He became very shirty and pressed me hard to buy.
The whole consultation was simply a high pressure sales pitch and quite unpleasant when i didn't buy.

April 26, 2023
Unprompted review
Audika - Bournemouth 101 Poole Road logo

Reply from Audika - Bournemouth 101 Poole Road

Hello,

Thank you for taking the time to leave your review and we're sorry to the reason for it and the detail as you have described.

This is not how we would want to make any clients or prospective clients feel and your feedback has been passed onto the Area Management Team to investigate this. If you would like to discuss further, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they will be happy to talk with you.

Hidden Hearing
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 4 out of 5 stars

Professional and good! service

Professional and good service, nothing was too much trouble. Good advice given and aids are just perfect, and so comfortable! Hearing and fitting excellent, further follow up appointment made pto make sure all is still good !
Thank you so much !

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from the professionals at hidden hearing

Excellent service from the professionals at hidden hearing In Westbourne. I have been hiding my hearing loss for far too long until I booked appointment with hidden hearing. The consultation was first class and very informative, the fitting of the hearing aids was excellent, now I can hear things that I never could. If you have problems with your hearing don’t delay it book appointment with hidden hearing, first class.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent new hearing aid

I attended two appointments to sort out a new hearing aid. The first one was where all the testing took place and second was to fine tune the device. Both appointments went well and I now have much improved hearing.

March 26, 2023
Rated 5 out of 5 stars

My new Hearing Aid

Delighted with the whole experience. Throughout the staff were professional and charming. My new hearing aid is a vast improvement on my old National Health one in all respects. Amazing difference!! I don't have to ask people to repeat themselves any more !!!

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Good follow up service

I had a second follow up on 1st March at the Westbourne branch of Hidden Hearing following the issue of my hearing aids a month earlier. Victoria was excellent in her professional, but friendly manner and gave me very good help in adjusting to the new experience of wearing hearing aids. I feel lucky to have such a good service so local to me.

March 1, 2023
Unprompted review

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