Team communicative, respectful , friendly, open and so professional. My appointment went smoothly. I encourage people to be brave and do the hearing test with them. My test result is good and I am hap... See more
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5 stars given- I recently had an appointment for micro-suction for my ear at the Clifton branch. The appointment went smoothly with an added hearing test too and my ear is perfect again.
Very welcoming place, they make you feel comfortable while waiting in a nice and bright space. Rosie is a great professional, she explains the whole process with details and with a big smile on her fa... See more
Mr Callum Lester was very professional at his job Found quickly my wife’s right ear was pretty well Blocked and had to be cleared before any test Unfortunately when average prices were checked... See more
4.8
Excellent
57 reviews
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Hearing you Loud and Clear
Very pleasant and professional service in an extremely well designed clinic.
August 12, 2025
Hearing test
Rosie, was absolutely amazing very knowledgeable and carried out a very thorough examination.
Highly recommend.
August 12, 2025
Unprompted review
Friendly and helpful staff.
Friendly and helpful staff.
All tests and reasoning for tests were explained throughout.
Quick, concise and honest advice
August 7, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Professional set up however the hearing…
Professional set up however the hearing tests were, in my view, may have corrupted responses due to
1.Distracting external noise from outside the consulting room.
2. The request to repeat phrases given in a non British accent or regional dialect.
3. In the test where there is white noise with sirens. There was a repeated beep which could have been the start of the siren or not. Distracting the pure outcome desired from a test.
August 2, 2025
Reply from Audika - Bristol
Good morning
Thank you for your 3-star review. We are grateful to you for bringing your experience to our attention.
We have forwarded your comments to our area manager to investigate further.
If you would like to discuss further, please reach out to our customer services team on 0800 7408 796 who will be happy to help.
Kind Regards
Customer Services
Hidden Hearing Ltd.
The staff were very welcoming &…
The staff were very welcoming & friendly.
They took great pains to explain the process of the forthcoming tests & paperwork, making sure that I understood everything & giving me the opportunity to ask any questions. This gave me confidence in the firm.
July 30, 2025
Wax removal
Booked a wax removal at the newly-opened Bristol branch. Couldn’t have been more impressed. Friendly welcome followed by an excellent appointment with Abi. She was very patient as it took 3 sessions to remove all the wax! She gave me oil to soften the wax in the meantime. Very friendly with professional equipment and clinic but above all, I’m now wax-free!
July 18, 2025
Unprompted review
Very friendly and informative expert
July 26, 2025
Very professional & extremely helpful
Very professional & extremely helpful, excellent service I couldn't fault them, thank you Abi!
July 24, 2025
Rosie Aylward was very professional
Rosie Aylward was very professional, informative and helpful.
July 17, 2025
Professional and reassuring approach!!
Efficient, cheerful and professional approach. Successful removal of wax. Careful attention to safety factors.
July 16, 2025
Exceptional service
What a fantastic experience with Hidden Hearing. I am so grateful to Rosie who was able to explain my sudden hearing loss in really understandable terms so I now realise why I've been struggling for 9 months to hear the most simple sounds. The tests are very thorough which was really reassuring. Rosie was professional, kind and sensitive when it came to talking about my hearing. Rosie also went above and beyond to make sure that I heard and understood everything she was saying. Thank you for the exceptional service
July 10, 2025
Unprompted review
A very positive and helpful experience…
A very positive and helpful experience and all clearly explained. Very professional setting and good location. Looking forward to the next visit in a year or so!
July 16, 2025
Unprompted review
Fantastic support and care at Hidden…
Fantastic support and care at Hidden Hearing in Bristol. Abbie was great, as was the receptionist.
July 11, 2025
Unprompted review
Rosie at Bristol was excellent
Rosie at Bristol was excellent. The test was thorough and comes highly recommended.
July 10, 2025
Unprompted review
Excellent facilities
Excellent facilities, equipment and conscientious people attending to your specific needs. A really good experience.
July 9, 2025
Unprompted review
Hearing visit
Very professional and caring explained everything ging in great detail well done
June 25, 2025
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