The lady who saw me was very professional. She explained everything before we started. She was a bit concerned after putting camera into right ear as there was an abnormal image behind the layer off s... See more
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Grace was very professional from start to finish. I over-ran my 75 minute appointment without being made to feel rushed. I was allowed to walk outside with hearing aids on so that I could hear the rea... See more
This is second hearing test since needing aids. The first from a high street shop was short & somewhat impersonal. My second at Hidden Hearing was extensive & personal to me. Grace asked what I wanted... See more
I was offered a home visit which made things so much easier for me. Simon was brilliant. Really explained things well and didn't mind what questions I asked. He answered them all. very knowledgeable,... See more
4.7
Excellent
80 reviews
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The best place for hearing advice on
The Hidden Hearing team in Cheltenham are wonderful. Sharon on the reception is so welcoming. Grace is quite simply brilliant. So knowledgeable, patient and kind with my elderly step father. Would highly recommend to anyone looking for hearing advice.
January 10, 2025
Excellent service from Cheltenham Hidden Hearing
This is second hearing test since needing aids. The first from a high street shop was short & somewhat impersonal. My second at Hidden Hearing was extensive & personal to me. Grace asked what I wanted from my hearing aids, background noise etc. Excellent service & care, I will soon be receiving my new aids which have been set up for me.
January 8, 2025
Excellent service from Hidden Hearing
Not my first ever hearing test but this was done very efficiently, each step of the test explained. I was totally at ease throughout the very professionally delivered experience and there was no pressure selling. A whole range of hearing aids on offer and at your personal requirement and budget to suit. Recommended!
November 5, 2024
The audiologist was very experienced…
The audiologist was very experienced and she gave a thorough explanation of the reasons for each exercise. She took care to ensure that my friend and I understood the process in detail and I was able to analyse the results.
September 28, 2024
Always very friendly welcoming…
Always very friendly welcoming reception.
Appt on time so no hanging around which is always good.
The appointment was with a very efficient, friendly lady who explained everything.
September 25, 2024
Very polite I'm professional at her job…
Very polite I'm professional at her job made people feel very easy it was in lovely Pleasant
July 16, 2024
Very thorough and patient
Very thorough and patient. Explained everything well and clearly. Friendly and and not hurried.
July 11, 2024
These guys are really helpful
These guys are really helpful, friendly and know their stuff
July 4, 2024
Very thorough n0 time restriction and…
Very thorough n0 time restriction and helpful guidance
May 15, 2024
Friendly and efficient as always Grace…
Friendly and efficient as always Grace is a pleasure to deal with.
April 30, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
So overpriced
So overpriced, unnecessary faff,found a really good alternative and much cheaper for repairs. If you want to Keep Hearing and save money give them a miss
April 11, 2024
Unprompted review
Reply from Audika - Cheltenham
Hello,
Thank you for your review. We are sorry to hear of your experience and would like the opportunity to speak with you.
Unfortunately, we cannot reach out to you due to the anonymity of your review but would appreciate it if you could contact our customer services team on 01622 775191 / 0800740 8796.
We are busy today so please do leave us a message if we cannot get to the phone straight away and we will call you back. If you prefer to email, we are available on contact@hiddenhearing.co.uk
Kind Regards
Customer Services - Hidden Hearing Ltd
How to handle a customer.
From the initial contact to the point of leaving the whole experience was professionally handled and produced an air of confidence.
April 12, 2024
Very helpful and listened to me
Very helpful and listened to me. Great advice and support with my hearing aids.
March 27, 2024
Annual mot
As usual we were warmly welcomed by the receptionist and put at ease.The actual mot was well explained and was painless but authoritive. No problems with hearing but an infection found in left ear.Grace and Sharron made the visit pleasant and relaxing.
January 24, 2024
Unprompted review
Annual Check up.
Went for Annual check and as usual very thorough. Always welcoming and more than ready to answer any questions. Wouldn’t go anywhere else.
September 27, 2023
Lily was amazing
Lily was amazing! I would recommend her to everyone. She was very patient and helpful. She spoke very clearly and helped me sort out all my issues with my hearing aids. Thank you so much Lily!
Marilyn Jordan
June 27, 2023
Unprompted review
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