Excellent all round service
August 21, 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
Average
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Service - success where others have struggled
I have dealt with Richard the Audiologist & Jo on front of house ,for some time , They have both gone out of their way to sort any problem and tune my ear sets to a level of performance no one else has achieved ed before, as my ears have changed adjustments have helped enormously to maintain and maximise my hearing .
I am delighted that the Audika merger has only enhanced the service level - a problem with hearing aids last week , was rectified in 5days ( which included a weekend )
Highly recommended and as an experienced user of high end hearing aids , I have learned that careful advice and continual checks and advice transforms your experience of using hearing aids .
If you are struggling with anything hearing aid and ear care wise Richard is the guy .
Andy Crawley ⭐️⭐️⭐️⭐️⭐️
August 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tried to contact this company after…
Tried to contact this company after hearing test.
Phone call , messages emails no reply
August 11, 2026
Reply from Audika - Colwyn Bay
Good morning,
Thank you for taking the time to provide your feedback and bringing your experience to our attention. This is certainly not the level of service we aim to provide.
Your feedback is greatly valued and has been passed to the appropriate teams to investigate further.
However, if you would like to discuss further, please contact our Customer Services Team who would be happy to help.
Kind Regards,
Customer Services
Audika Hearing Care Ltd
0800 740 8796 / 01622 77519
contact@audika.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.