Very friendly staff ,the receptionist and Audiologist work well together. David the Audiologist explains everything to us ,my wife and I and takes us through the hearing test then carries it out pro... See more
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See what reviewers are saying
At 52 I'd never had my hearing checked but I did wonder why I was so often having to ask people to speak again. I wondered, "Is it me?". I booked in for wax removal, followed the advice to use Otex, f... See more
Always impressed by the knowledge of the consultant and his readiness to explain and advise on my hearing. The tests are conducted in a relaxed way and the results fully discussed. There is also that... See more
Dave - the hearing expert is willing to spend all the time we need to get my hearing aids dialed in for the perfect settings that I need. My hearing is pretty bad so I splashed out on the t... See more
4.8
Excellent
54 reviews
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Superb experience at Hidden Hearing in Edinburgh
I have had a fantastic experience at Hidden Hearing in Edinburgh. The audiologists have been very informative, reassuring, knowledgable, friendly, and caring. They take all the time you need to talk everything through and I am overjoyed with the result. It feels like a new lease of life to have my hearing corrected to something approaching normal and to have the team at Hidden Hearing on my side to offer advice and support along the way.
March 29, 2023
Unprompted review
Excellent practitioner
Excellent practitioner. Extremely knowledgeable and made me feel at ease.
February 16, 2023
Great!
Convenient location, lovely staff and first class, wonderful service. What more could you ask for?
November 2, 2022
Unprompted review
had my 6 monthly check
had my 6 monthly check
very professional,very helpful,very reassurring
stall brilliant
October 26, 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waste of time
I attended for an eleven am appointment having received a number of reminder phone calls about my appointment.
I waited for thirty minutes and despite some placating remarks from the receptionist she will only be a few minutes and that’s her finishing up now I left at eleven thirty without seeing anyone.
I have concerns about my hearing but I am sure I never heard an Apology.
July 28, 2022
Unprompted review
Reply from Audika - Edinburgh - Morningside
Good Afternoon Mr Sutherland,
Thank you so much for your time on our telephone call a moment ago. Once again we apologise for your experience this morning and as mentioned I will pass your feedback onto the area management team to make them aware. Please do feel free to contact us on 01622 775191 when you would like to re-arrange your appointment and our Customer Services Team will be more than happy to assist you with this.
Kind Regards
Hidden Hearing
I recently got hearing aids through…
I recently got hearing aids through this company. The lovely woman who dealt with me was named Kirsty Crosbie and she has literally been my guardian angel.
I could not recommend her or this company more! Thank you for being fantastic with me and giving me my hearing back!
July 27, 2022
Unprompted review
A very thorough hearing check
A very thorough hearing check. I came away satisfied and confident that I had received professional service.
July 21, 2022
It’s been at least 6 weeks and still…
It’s been at least 6 weeks and still waiting on hearing aids! One of the moulds not fitting properly, didn’t take another mould though just took it back to be fixed 🤔🤔
April 22, 2022
The new Audiologist was very welcoming…
The new Audiologist was very welcoming and professional in checking the hearing aids and explaining the new ones features.
November 27, 2021
I was very pleased with my hearing test…
I was very pleased with my hearing test and help on how to manage
the program.
November 26, 2021
Pleasant and helpful
August 6, 2021
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