The premises were very comfortable, being air-conditioned during the current heat wave. The staff were polite, experienced and had recognised me from previous appointments. The test was all geared t... See more
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Nearly cancelled my follow-up appt as I thought my newly fitted hearing aids were doing ok and I’d be wasting my time and hers. But Emma Rooms was absolutely brilliant. She listened, took the time to... See more
Emma provided a thoroughly professional service during my husband’s visit. She carefully reviewed his progress with his Opticon hearing aids and general hearing, identifying a potential ear problem we... See more
I recently had an issue with one of my aids, so I contacted the Exeter branch who couldn't have been more helpful. Emma Rooms went above & beyond to fix the problem. I have always found the staff fr... See more
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Fantastic after sales follow-up
Nearly cancelled my follow-up appt as I thought my newly fitted hearing aids were doing ok and I’d be wasting my time and hers. But Emma Rooms was absolutely brilliant. She listened, took the time to adjust the fit, fine tuned the prescription, and gave me another setting. So glad I went, they are functioning so much better than before. Top woman, highly recommended.
An excellent service!
I visited Hidden Hearing for a microsuction. They were fabulous. The secretary explained everything I had to do beforehand, and Suzanne (who removed the wax) was extremely helpful, doing a careful and thorough job and answering all of my questions. An excellent service (my first of this kind) and one I would highly recommend.
Fantastic service
Friendly professional knowledgeable service.
Rosie , updated my hearing aids as necessary.. added some more functions and clearly explained everything. All done with a professional , friendly and caring manner , which put me totally at ease.
Excellent service throughout.
Thank you Rosie.
The professional attention was excellent!
The detailed, friendly and brilliantly professional attention that I have received were notable!
Very friendly service ,
Very friendly service ,
All of procedures explained clearlyeg informed consent.
And the problem that I may have with my hearing .
Thank you to the team for their great service .
Everything excellent
Everything excellent - from coffee on arrival to exit. Very competent and explained everything fully. I was somewhat sceptical before appointment but left full of confidence.
Thanks to all. KVP.
Friendly and a very thorough hearing…
Friendly and a very thorough hearing test. Helpful advice on hearing aids but I would have liked to explore more options.
Excellent service and first class…
Excellent service and first class follow up. Well done
Amazing friendly service!
Amazing service, friendly and nothing too much trouble. Everything explained clearly, cannot recommend too highly.
Hearing test and purchase.A very helpful audiologist made my…
A very helpful audiologist made my visit very stress free and informative. She explained everything succinctly and helpfully.
Absolutely fab experience
Jack was extremely friendly and informative. Explained all the tests prior to doing them really well.
Explaining the procedure what was…
Explaining the procedure what was involved communication skills listening to us and no pressure to make a decision quickly making sure we were happy. Pleasant and professional service,clean office made to feel comfortable nothing was too much trouble.
First class experience.
I was seen by Ruby she was amazing. She was very helpful re my experience with hearing aids and took a real interest in getting the best possible outcome for me. Definitely the best person I have seen so far. Thank you so much.
Exeter branch From the moment you walk in to the…
From the moment you walk in to the moment you leave it's a wonderful experience at Exeter Hidden Hearing. Nothing is too much trouble and time is taken to make sure you understand everything whether it is checking your existing Hearing aids or setting up new ones. Rosie and Richard are an asset to the company.
Exemplary Service
I have been having difficulty getting suitable hearing aids from various suppliers, and this was leading to me becoming quite withdrawn. Then Rosie and her assistant, Richard at Exeter Hidden Hearing came to my rescue and I now have aids that suit my needs.
I want to express my deepest appreciation for the quality of service i received. Rosie was extremely professional: thorough, patient, responsive and very empathetic….she listened.
I think she went beyond the call of duty to sort me out!
Behind the scene, Richard provided a prompt and courteous service at all times.
My hearing has improved and my mood has lightened.
It has been a pleasure to write this review.
Thanks and well done
Your representative
Your representative, Jack is a knowledgeable and very helpful audiologist who looked after my husband on this his second trip to complete the use and charging of his prescribed aids and then proceeded to look after my needs. Unfortunately he met up with two ears which were as waxed up as a beehive so then had to stop but advised me how to have the wax removed.
Friendly & Knowledgeable Audiologist.
Friendly & Knowledgeable Audiologist.
Very relaxed appointment.
Micro suction wax removal
Micro suction wax removal - Suzanne explained what was going to happen and what I might experience.
I didn’t feel any discomfort and was surprised at the amount of wax removed.
I’m now hearing a lot better and wish I had it carried out sooner.
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