Audika - Leeds Reviews 

125
TrustScore 4.5 out of 5

4.7

Unit 1 82 Albion Street, LS1 6AG LEEDS, Yorkshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always welcoming staff, drinks & biscuits. Excellent care and attention with in depth explanations of any issues from audiologist- excellent service as always! See you again next week if we can fin... See more

Rated 5 out of 5 stars

Faraz Aslam (Hearing Aid Dispenser ) was kind and considerate throughout the whole appointment. He was patient during the hearing test and explained very clearly how to use the recommended hearing... See more

Rated 4 out of 5 stars

Very pleasant receptionist and audiologist. The latter was understanding, prepared to listen and explained things as the various rests were made. The only issue was that she pushed hearing aids de... See more

Rated 5 out of 5 stars

I was seen by Mr Faraz Aslam. He was very approachable and professional. The hearing test was done very efficiently and he explained clearly the results of my audiogram. He then recommended the model... See more



Contact info

  • Unit 1 82 Albion Street, LS1 6AG, LEEDS, Yorkshire, United Kingdom

  • 01132 204320

4.7

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(125)

4,502 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe was amazing.

Chloe was amazing.
Talked through the procedure, explaining simply what she would be doing
Had a look at the inside of the ears, and showed me the contents, then what her next step would be.
Proceeded nicely, and finally removed the blockage that's been bugging me for years. Worth every penny of £70!

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Assurance given

After days of worry at sudden year loss in one ear, although unable to give treatment was assured and advised of next step to take. Despite doctors surgery not giving urgent appointment as suggested by audiologist, was able to make appointment with optician/hearing centre and will get treatment this week.

November 17, 2022
Rated 5 out of 5 stars

Great experience!

The whole process for the ear wax removal was simple and straightforward. They provide with the all the information you need to know.

November 25, 2022
Unprompted review
Rated 4 out of 5 stars

Hearing aids excellent [should be for…

Hearing aids excellent [should be for the price]
Iwas not adviced of free syringe service if you bought hearing aids and i was refused it 14 days after purchase
I really think this is totally unacceptable and made me consider sending the aids back within the 60 day clause i would appreciate you comments

November 7, 2022
Rated 1 out of 5 stars

Totally disgusted with this Company

Totally disgusted with this Company, after having a visit and intended purchase from Hidden Hearing after being told my elderley Father did not have was in his ears. Got a 2nd opinion from Specsavers and told us he did have a lot of wax in his ear.

I wonder what would have happened if we had gone along with the fitting of the Hearing Aids from Hidden Hearing as "If you have hearing aids, and there is too much wax inside the ear canals, this can result in: Damage to the hearing aid. Poor hearing aid performance. Difficulty hearing"

Anything for a sale seems to me, utterly disgusted. We now have to go back to the beginning after weeks of waiting !

September 1, 2022
Unprompted review
Audika - Leeds logo

Reply from Audika - Leeds

Good Afternoon,

Thank you for taking the time to leave your review and we're very sorry to hear of the detail you have provided.

If you would like to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk we will be able to take some more details and investigate this for you.

Kind Regards

Hidden Hearing - Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Rated 4 out of 5 stars

Expert attention

Expert attention, Clear guidance with well defined options.
Consultation was helpful and unhurried.
Conclusions were reached in a balanced and well informed way.

September 2, 2022
Rated 2 out of 5 stars

Aftercare is disgraceful!

Contacted Hidden hearing at Leeds on 18th July after numerous attempts, finally managed to speak to Alison. My elderly father was having problems with his hearing aid which is still under warranty, he was unable to come in to sort this out as he had Covid and Alison agreed to extend the warranty and advised us to call back to make another appointment when he was well enough to attend an appointment to sort it out. We have now been calling every day for the past few days and again there is no response at all. The hearing aid is not fit for purpose and we cannot get an appointment or an answer to our calls to rectify these issues. The customer service is appalling.

August 3, 2022
Unprompted review
Audika - Leeds logo

Reply from Audika - Leeds

Hello Miss Townend,

Thank you so much for your review overnight. We are sorry it has taken us a little while to come back to you today. We were working behind the scenes to find out what had gone wrong and locate your father's details. I understand that your father has now spoken to our team and arranged an appointment. We are so sorry for the issues in contacting the Leeds hearing centre recently; two of our branch co-coordinators had to take emergency leave and your message didn't get passed on. We have checked to see if we are missing any other information for your father or any of our other clients but thankfully that doesn't appear to be the case. Once again, thank you so much for bringing it to our attention.

You can always reach out to our Customer Services team on 01622 775191 / 0800 740 8796 or by email to us on contact@hiddenhearing.co.uk . We are available Monday - Friday 8:30am - 5pm - we are more than happy to help if you experience any issues.

Kind Regards,

Customer Services.

Rated 1 out of 5 stars
Audika - Leeds logo

Reply from Audika - Leeds

Hi Philip,

Thank you for your review and feedback. We are sorry to hear that you felt our service was worthy of a 1 star review.

If you would like to discuss your experience with us further please do contact us at contact@hiddenhearing.co.uk .

Kind regards,
David - Hidden Hearing.

Rated 5 out of 5 stars

Ear Wax Removal

Booked appointment at Hidden Hearing as this procedure not readily available on NHS.
I received excellent service and audiologist described step by step what the procedure entailed.
Would definitely recommend.

March 29, 2022
Unprompted review
Rated 4 out of 5 stars

First impressions

Amina our consultant has been very helpful in looking after my 95 year-old father who picked up his new hearing aids today and early signs are good; the appointment was about 30 minutes late but a courteous apology was given.

March 23, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look