Audika - Lichfield Reviews 

172
TrustScore 4.5 out of 5

4.7

18 Bore Street, WS13 6LL LICHFIELD, Staffordshire, GB


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Rated 5 out of 5 stars

This is only my second visit to Hidden Hearing but I felt comfortable from the first meeting.The test where very good and explained well.The staff where excellent,im still in the tweeking stages but p... See more

Rated 5 out of 5 stars

Earlier today my mom had a home visit review appointment with Poojah Gupta. Poojah had phoned ahead to let us know she was on the way, which was very reassuring. Poojah is very personable; it... See more

Rated 5 out of 5 stars

I’ve just had my first appointment with Tracy Vaughan at Hidden Hearing. I’m 52 & had wax removed from my ears several times before in different places. Tracy by far the most professional , informativ... See more

Rated 5 out of 5 stars

Had the best experience. Was seen by a gentleman who had 36 years experience and experience counts for everything! He was patient kind and caring even when I got upset at finding out I had hearing dam... See more



Contact info

  • 18 Bore Street, WS13 6LL, LICHFIELD, Staffordshire, United Kingdom

  • 01543 262200

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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4.7

All reviews

(172)

4,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Don’t be afraid

Visited today to have my ears syringed, by Tracy Vaughan excellent service and so professional, but so so friendly would highly recommend

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I visited the Lichfield branch last week and saw Tracy for ear wax removal. She couldn’t have been friendlier or more conscientious. It was a very positive experience and I would definitely recommend this service to others and wouldn’t hesitate to return in the future.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

Micro suction wax removal

My first time having Micro suction wax removal. Was recommended to try it by friends. Procedure was explained very clearly and Tracy checked regularly to see if I was feeling OK. Great having photos taken of inside ear, before and after. Very pleased with end result and hearing test done too.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, felt very looked after. Tracy was incredibly thorough and ensured I was comfortable at all times.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Would recommend Hidden hearing, I had a really good experience, and got an appointment quickly. Very helpful and explained what was happening. Highly recommended.

October 5, 2022
Rated 5 out of 5 stars

Ear Wax removal

I visited Hidden Hearing in Lichfield for an ear wax removal appointment in July. Tracy Vaughan (Ear Care Practioner) carried out the procedure. She was highly professional and explained each step of the process in an easy to understand way. I am pleased to report that I could hear much better after the treatment! Thank you.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

Went the the Lichfield practice for ear wax removal.
Tracy Vaughan provided the most professional treatment with clear concise explanations of what she would be doing and with a very friendly attitude .
First class .

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent treatment

Excellent treatment, thanks Tracy. I keep forgetting I no longer need to shout when talking to my brother

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic place

Fantastic place, very professional and friendly. Tracey persevered with my ears and my hearing is much better now. A test was used afterwards to ensure I could hear a variety of frequencies.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with the wax removal…

Very happy with the wax removal experience with Tracy Vaughan in Lichfield. Quite high tech and I was able to see before and after images. Tracy is very good at putting you at ease and gives a truly professional service. Not cheap but worth it to be able to hear again.

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Wax removal

Wax removal - A friendly & welcoming approach by Tracy, the Ear Care Practitioner. She explained clearly the procedures which would be involved & ensured I had not previously experienced any ear conditions which might cause risk from these. The actual wax removal was quite painless & was carried out thoroughly & professionally & I am already feeling the benefits of this. Will not hesitate to return if I believe further treatment/ examinaion is required.

July 14, 2022
Unprompted review
Rated 1 out of 5 stars

A Hearing Aid Company That Won't Listen.

I attended an appointment to have ear impressions made for some very, very expensive custom moulded in-ear earphones. I presented the Audiologist with a print out advising very specific instructions that must be followed and diagrams. He dismissed them telling me "I don't need to see this, I do these all the time". He then attempted to force me to put a mask on. I told him I was exempt (A debate then ensued) and I asked him what the point of me putting a mask on was anyway as I would have to put the "one inch bite block" in my mouth necessary to make the impressions properly. He then proceeded to tell me that a bite block was not needed. I told him it absolutely WAS necessary and that all of this is clearly stated in the printed material he refused to look at. He then told me that they wouldn't be able to do it if a bite block was necessary as they don't have any bite blocks. I left the building without any impressions having been produced, with my morning having been wasted and I'm absolutely disgusted at the way the audiologist treated me.

June 30, 2022
Unprompted review
Audika - Lichfield logo

Reply from Audika - Lichfield

Hello Mr Shipman,

Thank you for speaking with me on the telephone today. I really appreciate your time; it was a pleasure to speak to you.

As I mentioned on the call, I'll investigate your experience and send you an email with our next steps. Once again, thank you for your review, your time and your patience.

Kind regards,

Customer Services
01622 775191
contact@hiddenhearing.co.uk

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