Audika - Lincoln Reviews 

116
TrustScore 5 out of 5

4.9

Unit 8 Stonebow Centre, Silver Street, LN2 1EY LINCOLN, Lincolnshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’m so happy with the lady that visits me on appointments and that is Chloe, she is so professional as are other ladies I have dealt with, also the office at Lincoln are so helpful as the response t... See more

Rated 5 out of 5 stars

I visited Lincoln hidden hearing as needed ear wax removal that was causing dizziness I was quite nervous but the lady who did it was fantastic( I didn’t get her name)She put me at ease, explained e... See more

Rated 5 out of 5 stars

A great experience at Lincoln branch on monday learned a lot about hearing loss and treatments from a most experienced operator Would recomend to my family and friends.

Rated 5 out of 5 stars

Staff were super friendly and I was seen to straight away! After searching around for a new place that would do ear wax suction I found Hidden Hearing and the experience was better than any I’ve had b... See more



Contact info

  • Unit 8 Stonebow Centre, Silver Street, LN2 1EY, LINCOLN, Lincolnshire, United Kingdom

  • 01522 568 399

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

4,820 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

I had a six-month review . As usual this was very thorough but the appointment was un-rushed and makes sure that my hearing aids are adjusted to take account of any changes in my hearing. I expect friendly and expert service and that is exactly what I get from Hidden Hearing

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Blocked Ears

I had a blocked ear and felt lopsided so booked in for an appointment to have my ear wax removed. I saw Clare who was friendly, professional and gave me good advice on how to maintain good ear health. I had to have 3 appointments to remove the stubborn and well compacted ear wax, but I'm now able to hear better and no longer feel lopsided. I'd like to thank Clare and the Hidden Hearing Team for providing a great service.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Lincoln Branch

I have been attending the clinic in Lincoln for more than 2 years and have always received an excellent service from all staff. Mark, the hearing aid dispenser, is very professional and extremely thorough. He spends time explaining the issues pertaining to my particular problem and I always feel able to ask questions about options. Any issues with my hearing aids are dealt with promptly. A first class service which merits 5 stars.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Gratefully Improved hearing Customer

The service and advise I received at the Lincoln office with Mark and his staff was excellent. I now better understand my hearing aid. Mark made some adjustments to the devise to my advantage.
I'm due an appointment on 10th Oct' for further a follow up.

September 20, 2023
Rated 5 out of 5 stars

Hidden Hearing will give you back hidden sounds.

I'm happy to say that I've outlasted my first hearing aids so I turned to Hidden Hearing for my new ones. Very wise choice. My new Oticon aids are terrific. As for Mark the Audiologist and his team, they go the extra 63,360 inches. It's great to feel a bit pampered and it's great to hear all the things I'd never realised I'd been missing. Give 'em a visit. You won't be sorry.

August 15, 2023
Rated 5 out of 5 stars

Amazing service!

Customer service was amazing start to finish and Mark was extremely knowledgable and helpful

August 7, 2023
Unprompted review
Rated 4 out of 5 stars

Lovely gentleman, shame there’s no soundproofing

The gentleman who conducted my test was fabulous - he was very clear and explained each of the tests he was carrying out and why. I found him very personable and kind. The only reason I took away a star is that the room I went in was not soundproofed so I could hear the chatter of other clients/staff through the wall and door. It was really off putting trying to hear small noises in a test when I could hear other people.

July 16, 2023
Rated 5 out of 5 stars

Made welcome from the first visit

Made welcome from the first visit. Every thing was explained and nothing was too much trouble. Friendly and professional. Would answer any questions regarding hearing and hearing aids. A pleasurable experience.

February 22, 2023
Rated 5 out of 5 stars

My Hearing Test in Lincoln

I went to the Lincoln branch and the staff were friendly and professional. Mark, who conducted the hearing test was very informative and thankfully not pushy (which would have really put me off).
Although I won't be purchasing any hearing aids at this time I feel I had good service.

January 13, 2023
Unprompted review
Rated 1 out of 5 stars

I am not happy with my hearing aids and…

I am not happy with my hearing aids and I haven't found any advantage to having or using them.

December 28, 2022
Audika - Lincoln logo

Reply from Audika - Lincoln

Thank you for your review and we are sorry to hear that you are not happy with the hearing aids; that's certainly not what we want.

Following your review, we have reminded the Lincoln hearing centre to contact you in early January, which we understand was the plan when the Hearing Aid Dispenser saw you in December. We hope we can find a solution that benefits your hearing; it does seem as though the Lincoln hearing centre are working hard to find the right solution for you.

If you need any immediate assistance before January, our Customer Services team are available on 01622 775191 / 0800 740 8796. We will do our best to assist where we can. Please note that the Lincoln hearing centre are not contactable until the 3rd January 2023.

Thank you for reaching out in the meantime.

Kind Regards,

Customer Services
Hidden Hearing
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

I just had a fantastic experience

I just had a fantastic experience. Jan removed my earwax. Quickly, professionally, free from any pain or discomfort. The front of house person was very friendly and welcoming. I recommend Hidden Hearing.

April 13, 2022
Unprompted review

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