Audika - Nottingham Reviews 

129
TrustScore 5 out of 5

4.8

38 Friar Lane, NG1 6DQ NOTTINGHAM, Nottinghamshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always a great experience at hidden hearing Nottingham. Today I saw Faye who is professional and great fun to be with during my hearing test. I also saw Nadiyah who was helpful and freindly and did a... See more

Rated 5 out of 5 stars

We are visiting from Australia and my father-in-law needed his hearing aid fixed. We went into Hidden Hearing in Nottingham and were greeted with the most exceptional customer service. Tamara and Faye... See more

Rated 5 out of 5 stars

First class service from Nottingham hidden heading staff, nothing is too much trouble : any issues sorted straight away. Brilliant audiologist. Please come to the branch. They are my first post of cal... See more

Rated 5 out of 5 stars

Really friendly, extremely helpful makes you feel at ease and comfortable! Talks you through everything first. Answers all questions with clarity and gives good advice. Been with them from beginning o... See more



Contact info

  • 38 Friar Lane, NG1 6DQ, NOTTINGHAM, Nottinghamshire, United Kingdom

  • 0115 950 4450

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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4.8

All reviews

(129)

4,788 reviews in the last 12 months

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Rated 5 out of 5 stars

friendly people

friendly people, everything was explained well and ran on time
slight glitch getting a letter (report?) to my GP but hopefully, this will be sorted soon

October 4, 2022
Rated 5 out of 5 stars

Hearing test

The hearing test was a different experience to the test I have had before, which I found was very good. I would definitely advise anyone to go here for their hearing assessment.

August 18, 2022
Rated 5 out of 5 stars

Thank god we found hidden hearing

Thank god we found hidden hearing. I tried various other aids but had lots of problems. I have now been using my hearing for approx eighteen months and apart from a couple of little problems, that were speedily put right by our consultant Mike, I am so pleased I decided to go with Hidden Hearing.

September 2, 2022
Rated 5 out of 5 stars

Very good service

Feryale the audiologist have been very reliable and the aids I had were very good 👍 I am very pleased with the service and would highly recommend

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Incredibly friendly and professional…

Incredibly friendly and professional people in this establishment. The lady who consulted me gave me clear and helpful advice and information. Definitely worth a visit, especially as a young person to learn about how damaging headphones are to your hearing. To learn that hearing doesn’t improve, it only gets worse through loud music this early on is helpful, especially when shown on a graph what this loud noise is doing to your ears. Don’t listen to music too loud in your headphones!!

Thankyou very much to the staff aswell 😁😁

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Feyale has been treating my ears for…

Feyale has been treating my ears for some years now. She is utterly dedicated to her clients, always giving the advice that is right for them rather than seeking to enrich her company. In addition, she is great fun and has a wonderful sense of humour. I can’t recommend her enough

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

I went for ear wax removal I want to thank Emma fawcett for making me feel welcome her service was brilliant she n ew about my experience and she handled me very well keep up the good work Emma enjoyed the laugh I felt relax n calm with u thank you sooo much xx 🤗

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Emma Fawcett was a delight today for my appointment. She explained everything in an understandable way, put me at ease, and was very professional. I highly recommend!

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Emma at Nottingham branch was…

Emma at Nottingham branch was brilliant I felt at ease as she talked me through everything and very happy with the end result I would definitely recommend her and the services she gives would definitely go back again many thanks Mrs godson

February 28, 2022
Unprompted review
Rated 1 out of 5 stars

Basically blackmailed by the women!

Had an appointment with a women on Tuesday, she was trying to force me buy an hearing aid when I explained I couldn’t afford one she went on to explain about the finance opinions in which again was too expensive for me, she was acting like she wasn’t going to report her findings to my GP and Doctors surgery.. this is disgusting and is basically blackmail! She made me very uncomfortable and she needs reporting! It says FREE HEARING TEST with no obligations. Yet she was very bossy and rude, insistent for me to buy an hearing aid and saying the nhs ones aren’t very good, I rang my doctors and she hasn’t sent any report over.. so if you don’t buy an hearing aid she won’t send the report to the doctors. So now I’ve got to wait for a referral from my doctors for another hearing test! Disgusting!

January 20, 2022
Unprompted review
Audika - Nottingham logo

Reply from Audika - Nottingham

Hi Jodie,

Thank you for your review and feedback. I am sorry to hear about your recent experience at our Nottingham clinic.

What you have described is not the level of service we want to provide. Our customers are at the heart of everything we do and pride ourselves on trying to provide the highest level of service as possible. Our appointments are free and certainly without obligation so there should be no pressure placed on the customer to make a purchase.

I have requested your details via Trustpilot so I can forward this case onto our customer service team who will investigate this further directly with the clinic. In the meantime, if you have any questions, please do not hesitate to contact us further.

Kind regards
David - Hidden Hearing

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