Audika - Sheffield York Street Reviews 

244
•
TrustScore 5 out of 5

4.9

19/23 York Street, S1 2ER Sheffield, Yorkshire, GB

•

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Rated 5 out of 5 stars

Lily and Julie have always been very accommodating and helpful when it comes to my nan. Being personable and patient when dealing with older people may not seem like much but it goes along way and has... See more

Rated 5 out of 5 stars

Lilly is warm friendly careful thorough and fills me with confidence. She always quickly responds to my queries if I have them. I have complete trust in her advice. She perfectly balances efficienc... See more

Rated 5 out of 5 stars

Lily is absolutely amazing at her job. She is so friendly and professional.She goes above and beyond to help to make sure customers are happy. Communication is always quick too. She is an absolute st... See more

Rated 4 out of 5 stars

Lovely welcoming reception. Lilly, the audiologist was very knowledgeable & approachable & made me feel comfortable. I felt as though I’d had a thorough examination & I did not feel pressurised to pur... See more



Contact info

  • 19/23 York Street, S1 2ER, Sheffield, Yorkshire, United Kingdom

  • 0114 280 8800

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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4.9

All reviews

(244)

6,004 reviews in the last 12 months

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Rated 5 out of 5 stars

Exemplary Service in Sheffield

I am writing to share positive feedback about Lily and Julie, who supported me in Sheffield. The service they delivered was truly exemplary. I came in with concerns and questions about my hearing loss, and Lily explained everything with great care and professionalism. I have learned so much from her, and her guidance has given me a much better understanding of my condition and how to manage it.Staff members like Lily and Julie are a credit to Audika. They make a great team!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent reviews consistently

The staff and audiologists, Lilly and Libby at York Street, Sheffield are excellent and very polite. My wife and I always have a bit of banter, at my expense but it makes the appointments a pleasurable experience. The service is A1, and has been for the past 5 years.

August 22, 2026
Rated 5 out of 5 stars

Top marks for Lilly

Lilly is warm friendly careful thorough and fills me with confidence. She always quickly responds to my queries if I have them. I have complete trust in her advice.
She perfectly balances efficiency competence and clear communication. She combines that with warmth and professionalism.
I’d give her top marks every time.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Lily is absolutely amazing at her job. She is so friendly and professional.She goes above and beyond to help to make sure customers are happy. Communication is always quick too. She is an absolute star who never lets you down!! Lily and Julie make a great team together. I would not go anywhere else
Thankyou

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Staff

Always get a warm, friendly welcome and response when dealing with Julie.
Lilly’s expertise, care and attention is amazing and she always goes above and beyond to make sure I am getting the best service. She truly empathises with my disability and would recommend her without hesitation to anyone with hearing needs. Fantastic staff and service and would never go anywhere else.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service
Very clean and tidy place
Lilly is brilliant and very professional
Cannot do enough for you would highly
Recommend going there .

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Lily is an absolute credit to Audika

Lily is an absolute credit to Audika. She is a consummate professional whilst being so very caring, friendly and helpful ensuring my hearing needs are met fully. She always has time to listen and always has options to ensure I am happy going forward. She and Julie are the perfect partnership so that every appointment is a pleasure.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Transforming

I have been delighted with my experience with Lily. She is a friendly but knowledgeable person who goes out of her way to be helpful. The hearing aids are excellent.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, compassionate, friendly service. My 92 year old Mum was looked after so we'll and her hearing aids, particularly the link to the TV have improved her quality of life. Thank you Lilly

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Audika

Our appointment with Lily went very well. Lily was very patient with my Aunty who is 87 but also very knowledgeable and able to get my Aunty to listen and concentrate by speaking to her very clearly and keeping her attention. Lily answered all her questions and nothing was too much trouble. We came away with new hearing aids which are amazing and my Aunty knew exactly how to charge them up and when to take them out. We have a follow up appointment booked to check everything is ok and the service as a whole was excellent.

July 23, 2026
Rated 5 out of 5 stars

I visited Hidden Hearing for my free…

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Explained everything what she was going to do in the test was professional and explained that I do need hearing aids there was no pressure to buy anything . Fantastic I would recommend Lilly and "Hidden Hearing" to all my family and friends thankyou .

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

RIP OffYou advertise a product at a low price

You advertise a product at a low price.
And charge more than Boots or Specsavers.
False advertising. Lying even

June 20, 2026
Audika - Sheffield York Street logo

Reply from Audika - Sheffield York Street

Good afternoon, Mr Fox
We are sorry to hear how strongly you feel and appreciate you taking the time to share your feedback.
We aim to be transparent with our pricing, for many of our patients, what they value most is the ongoing support and aftercare they receive.
Hearing aids are not a one- off purchase - they need fine tuning to individual needs overtime, along with continued expert guidance to help people get the very best from them.
We wish you all the very best with your hearing care journey going forward and hope that you find a hearing solution that works for you.
If you would like to discuss your experience further, please contact our Customer Services Team who would be happy to help.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk

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