Audika Reviews 

22,743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their ability to explain complex information clearly and put people at ease. The service provided is frequently described as excellent, with many appreciating the thoroughness of tests and the personalized care received, leading to significant improvements in their hearing and overall quality of life. Reviewers are particularly impressed with the user experience, noting the ease of the process, the lack of pressure to purchase, and the comfort and effectiveness of the products. However, some customers also noted issues with customer service, including long waiting times for repairs, lack of information, and a perceived hard sell approach during appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

User experience

Customers had positive experiences with user experience, consistently reporting that staff were professional,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their hearing aids,... See more

Customer service

Clients share positive opinions on customer service, praising the professional, friendly, and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more

Rated 5 out of 5 stars

Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,743)

4,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything!

Everything!
The approach and service delivery is faultless.
Any information that is asked, is answered clearly, any information given is precise and easily understood.
The different staff I have had contact with are welcoming, friendly and professional. Anything that needs to be clarifying is done so in a sensitive way.
Hearing loss is factor I have found difficult to accept, the agents I have had dealings with are not simply business professionals, they are very obviously aware of, in this case, MY anxiety and gave me reassurance and guidance before offering the service that was available for my condition.
Excellent service

June 28, 2026
Rated 5 out of 5 stars

Brilliant - Fully appreciative customer

I had an appointment today.

It was amazing 💯

At first I was given a warm welcome with a genuine smile from a really helpful and friendly receptionist
I didn't have to wait long.
I saw Andrew who was patient, amenable and listened carefully and attentively to everything I had to say.
He gave me a thorough and professional assessment of my ears
When I left I felt confident and reassured

I cannot recommend highly enough 💯

On all levels

Thank you

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice…

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, and can answer all your questions and problems you may have with your hearing aids. The staff at the reception are so pleasant and helpfull as well offering you tea coffe or a cup of water while you wait. Tim who removes your ear wax for you is very pleasant as well answering all your questions and putting you at ease

June 13, 2026
Rated 5 out of 5 stars

Hearing review with Joshua Devine.

Hearing review with Joshua Devine.
Joshua was personable, informative, thorough and extremely knowledgeable about hearing and hearing aids.
I will admit, I hadn't been wearing my hearing aids regularly as I felt they were making little difference. However, Joshua explained the benefits of continuous wear fully, and with a few tweaks to levels and an increased dome size the difference is phenomenal! Thank you Joshua, I hope to see you at my next review.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

We visit Hidden Hearing in Eastbourne…

We visit Hidden Hearing in Eastbourne regularly and receive nothing but the very best attention from Gay the receptionist and Ben the audiologist. The premises are always spotless and welcoming. It's a pleasure to have a laugh with Ben and Gay who are both totally committed to you needs.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Colclough was very knowledgeable and…

Mr Colclough was very knowledgeable and helpful. He explained my husbands hearing difficulties and we came away from his consultation reassured. We are now considering the £3000 outlay on hearing aids, perhaps I should just raise my voice when speaking to him! When we decide we will definitely return to his clinic. Many thanks Carolyn McCullough

June 30, 2026

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