My child has been seen Rhys today and he was highly professional and talked about everything he was going to do and advised as he was completing a micro suction. Fantastic service and was really pleas... See more
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I’d been told by BUPA that my ears were “full of wax” so I made an appointment at Audiology Associates in Cardiff. The audiologist, Mr Green, was absolutely lovely and soon discovered that although t... See more
Company replied
The actual service was Ok but very surprised when I was asked to pay an additional amount of £20 for the second ear. When I was quote the price of £45 I thought that was for both ears. I was not tol... See more
Company replied
Took my 82 year old mum today to have her ears cleaned out, as she was really suffering and lost her balance. All went fine, was quite a challenge for them but my mum came out smiling. She was so gra... See more
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Company details
Information provided by various external sources
Audiology Associates Ltd is a leading South Wales Audiology Clinic, specialising in Hearing Aid Dispensing and Endoscopic Ear Wax Removal via Microsuction.
Contact info
3 The Mews, 8-9 Market Street, Ebbw Vale , NP23 6FB, Gwent , United Kingdom
- 01495 651232
- Info@audiologyassociates.co.uk
- audiologyassociates.co.uk
4.7
Excellent
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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1000% recommend!!
I cannot stress enough how lovely and helpful both the receptionist and audiologist were at the Ebbw Vale clinic, they fitted me in last minute and completely relieved me of my pain, the audiologist explained everything that was going on during the procedure so I wasn't alarmed by any discomfort and was very patient with me. Thank you guys!!
July 18, 2019
Unprompted review
Reply from Audiology Associates Ltd
Rebecca! Thank you so much for such a lovely review.
We were very happy to help. So pleased you are feeling better post treatment. You did really well today, you should be super proud of yourself.
Fondest Regards
The Team at Audiology Associates
The Audiologist at Cardiff is a true professional.
The Audiologist at Cardiff is a true professional giving an excellent service with some good, solid advice.
However, my problem is with the competence of the local GP service. First, to get an appointment, second, the nurse's ability to diagnose whether ears are blocked with wax, and finally only offering syringing which, in my case is painful.
Whether Audiology Associates can offer an "inspection service" to solve this I don't know. Probably difficult to make it pay.
July 17, 2019
Unprompted review
Reply from Audiology Associates Ltd
Hello Mrs Rose,
Many thanks for your lovely words regarding our service.
Reference the "inspection service" you mentioned, we offer a consultation appointment for just £25.00. If you do require treatment following your consultation / inspection we deduct this cost off your treatment charges. We also offer a reminder service for treatments needed on a regular basis (6 monthly or yearly) I hope this helps.
If you need any further information, please don't hesitate to contact the clerking team on 01495 651232.
Fondest Regards The Team at Audiology Associates
Made appointment quickly
Made appointment quickly, sorted my ears painlessly , really good service , been twice highly recommend if you suffer with wax build uo
July 17, 2019
Unprompted review
Reply from Audiology Associates Ltd
Thank you so much for your lovely review Adam. The team look forward to welcoming you in clinic soon .
Check how much they are going to charge you beforehand!
The actual service was Ok but very surprised when I was asked to pay an additional amount of £20 for the second ear. When I was quote the price of £45 I thought that was for both ears. I was not told at the time of booking and was not told it was going to cost me extra before it was done!
If I had been told beforehand it would have been different, but they seem to want to get as much money as possible from you ! I felt it was sharp practice!
July 16, 2019
Unprompted review
Reply from Audiology Associates Ltd
Good Morning Mr. Byrom,
I am responding to you on Trust Pilot with exactly the same response I have sent to the email we received a little earlier form you.
I have to say that I am more than surprised to read the content. I have checked your records and you were clerked in by our Office Manger who is constantly complimented on her customer service and knows our policy and procedures inside out.
Our costings are also transparent, they are on our website, social media pages and all state that Unilateral Treatment is £45.00 & Bilateral is £65.00. See link below.
https://www.audiologyassociates.co.uk/has-your-gp-stopped-syringing-ear-wax-we-can-help.html
I am more than confident as Operations Manager that “sharp practice” or trying to “get as much money as possible from you” is not within our companies ethical or moral standing. I am very sorry that you were not expecting this additional fee but you can be assured that we are not in the habit of over charging for our services.
I have checked your records and you originally booked into clinic for treatment on one ear only. I have also taken the liberty of checking with our Audiologist who informed me that you requested the second ear to be treated whilst in the treatment chair. He was naturally happy to carry the second ears treatment out as you requested. When you booked with us you did indeed only want one side treated, I am presuming this is where the confusion lies?
I apologise on behalf of the team and myself for you feeling this way, but I am confident that my team adhered to the practice that was expected of them.
If you have any further queries on this matter please don’t hesitate to contact me on the number below.
01495 651232
A more professional crew you want find
A more professional, caring, helpful people you will not find than these sweet people. Wonderful, just wonderful!!
July 12, 2019
Unprompted review
Reply from Audiology Associates Ltd
Thank you for your lovely review . Your kind words mean so much to the team.
I liove watching how the ears are…
I liove watching how the ears are cleaned and the different reasons why or how the ear gets so much wax. The videos are also so clear
July 11, 2019
Unprompted review
Reply from Audiology Associates Ltd
Many thanks
I went for a hearing test
I went for a hearing test. Rhys and his team were very professional. They made me feel totally comfortable throughout the procedure and gave great sound advice on the types of suitable hearing aids. I would definitely recommend.
July 11, 2019
Unprompted review
Reply from Audiology Associates Ltd
Thank you for your kind word Ms. Davies, we hope you are doing well and we look forward to welcoming you in clinic again soon.
Very professional
Very professional, yet warm and friendly service. Highly recommended
July 11, 2019
Unprompted review
Reply from Audiology Associates Ltd
Thank you so much for kind words Nyree.
Fondest Regards the team at Audiology Associates
Mr barber never did my ears but i love…
Mr barber never did my ears but i love his videos <3
July 11, 2019
Unprompted review
Reply from Audiology Associates Ltd
Many thanks
I have been bringing my friend to…
I have been bringing my friend to Audiology Associates in Ebbw Vale for the last 18 months. The difference made to her life through having regular microsuction for her ear wax is remarkable!
Mr. Barber is so skilled and patient with her! I’ve reccomended their clinic time and time again and will happily continue to do so.
July 10, 2019
Unprompted review
Reply from Audiology Associates Ltd
Aww Anne, thank you very much for your kind words.
It's always a pleasure to see you both in clinic. Looking forward to welcoming you again soon
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