Hi! Ordered replacement pads for my Bowers and Wilkins px7 s2. Global shipping was really fast, was packaged great, pads are awesome and clearly original as promised. Headphones feel like brand new ag... See more
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I was referred to Audio Sanctuary by Stephan Orphanides from A&K. I had an issue with my SP3000T which wouldn’t allow me to download Spotify. I initially spoke to Joe over the phone who invited me to... See more
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Really glad I found these guys - I'm always wary of businesses I don't know, and generally do a bit of due diligence (Trustpilot usually being part of that) but the website was so professional, and ob... See more
Company replied
Visited today and came away with spare parts for my dead Sennheiser HD650 cans - now fully working. A excellent start therefore. I then made a um cough “serious mistake” - for my wallet that is,... See more
Company replied
Company details
Written by the company
Long-established SW London audio retailer. Est.1985. Specialists in headphones, portable audio electronics, cables, official spare parts. Dedicated showroom, demo facilities, plus global shipping service. Official retail partner for many premium brands, including Sennheiser, Shure, STAX, Astell&Kern, Yamaha, DCA, B&W, Grado, T+A, Focal, HiFiMan, Meze, Audeze and many more. Come visit us!
Contact info
35 High Street, New Malden, KT3 4BY, London, United Kingdom
- +44 (0)208 942 9124
- orders@audiosanctuary.co,uk
- audiosanctuary.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Happy I found you guys!
Hi! Ordered replacement pads for my Bowers and Wilkins px7 s2. Global shipping was really fast, was packaged great, pads are awesome and clearly original as promised. Headphones feel like brand new again, for a totally fair price. All in all, a great buying experience. Thanks Audio Sanctuary! Will definitely be back for other audio needs in the future!
Added to speed dial…
Really glad I found these guys - I'm always wary of businesses I don't know, and generally do a bit of due diligence (Trustpilot usually being part of that) but the website was so professional, and obviously operated by enthusiasts, I just went for it. Very easy ordering process and quite a niche product (Sennheiser RS195 replacement earpads) in stock and delivered the next day, brand new and sealed. Really happy and would heartily recommend 👍

Reply from Audio Sanctuary
Audio Sanctuary-Great Service-Joe and David
I was referred to Audio Sanctuary by Stephan Orphanides from A&K. I had an issue with my SP3000T which wouldn’t allow me to download Spotify. I initially spoke to Joe over the phone who invited me to their shop in New Malden. On arrival I was greeted by David who was aware of my issue. David took the unit and half a later Spotify was installed. Joe and David were very friendly and helpful. I would highly recommend them and intend to purchase from them in the not too distant future!!

Reply from Audio Sanctuary
Top class express service
Top class, express service. Audio Sanctuary had exactly what I needed, in stock at a reasonable price. The items were dispatched almost immediately by Royal Mail 1st Class post and arrived the following morning. Items were original equipment, exactly as described and a perfect replacement. I'd definitely use Audio Sanctuary again and would happily recommend.

Reply from Audio Sanctuary
Helpful and prompt service
I was looking for a very particular type of stereo adapter which I was having problems tracking down, until I spoke to Audio Sanctuary. They were actually out of stock but they ordered new stock and got back to me within a couple of days to say that they had despatched my order. extremely helpful and prompt service all round

Reply from Audio Sanctuary
Seinhauser HD 280 PRO Headphones earpad replacements
Quality (manufacturer made) earpad replacements for my Seinhauser HD 280 PRO Headphones. Fair price for such, and a reliable service with prompt delivery.

Reply from Audio Sanctuary
I ordered a Sennheiser Audio Jack from…
I ordered a Sennheiser Audio Jack from this company less than two days ago. The order was dealt with swiftly and the really well priced item was received today. Excellent service. Thank you Audio Sanctuary.

Reply from Audio Sanctuary
Superb
Ordered Sennheiser earpads and they were with me the next day, what more could you ask for. Great experience and will be using them in the future. Thankyou

Reply from Audio Sanctuary
Item received as described
Item received as described. Very good packing. Communication is good. Recommended seller. Thank you.

Reply from Audio Sanctuary
Next day delivery
I ordered a product online through the website on Thursday and recived it by post on Friday - unbelieveably good service. I had anticipated a 4 or 5 day timeframe to receive the product. What a great company!

Reply from Audio Sanctuary
Prompt service, genuine item which I'd not been able to get direct from Sennheiser
Have had a pair of Sennheiser HD570 headphones for over 25yrs, cable had developed a dodgy connection.
Tried to source replacement from Sennheiser, unable to find item on their website, and no response to an email. Spent ages searching the net, luckily found Audio Sanctuary who were only company who had genuine cable in stock. Prompt delivery. Cable excellent, like having a new set of headphones with superb stereo separation.

Reply from Audio Sanctuary
Brilliant service - as always
My order was responded to immediately and I was given information as to how my order would progress and an expected delivery date.
Delivery was well within my expectations and I was kept informed of my orders progress.

Reply from Audio Sanctuary
I am a returning customer
I am a returning customer. Audio Sanctuary are a truly great place. The support from the Team at AS is amazing, they reply and always help. Deliveries are immediate. I am very grateful to Matt for my new headphone amp.

Reply from Audio Sanctuary
REALLY care for their customers!
Originally, I wanted to buy a replacement cable for my headphones, however as I am located in Austria the extra fees would've been HUGE, which I didn't know. Thankfully, they reached out to me and informed me, saving me from huge fees. I didn't end up buying anything, but I will visit one of their locations when I'm in the UK next.

Reply from Audio Sanctuary
Replacement headphone pads for Meze
Fab, speedy service and good pricing too.

Reply from Audio Sanctuary
…A company that hits the right chord.
Thank you for your prompt and courteous service. The Hugo is now hitting all the right notes after having the batteries replaced.
Highly recommended.
Roger Poll

Reply from Audio Sanctuary
Spare parts, and additional goodness.
Visited today and came away with spare parts for my dead Sennheiser HD650 cans - now fully working. A excellent start therefore.
I then made a um cough “serious mistake” - for my wallet that is, LOL - and listened to a pair of Sennheiser HD800S - with the inevitable outcome. Resistance is futile. Currently sounding very fine driven from my Naim Headline 2!
Very relaxed atmosphere, and friendly people. Thanks, Joe!

Reply from Audio Sanctuary
Very fast delivery, kind and great price
Very fast delivery, great price and friendly
Correspondence! Amazing quality headphones as well. Can definitely recommend.

Reply from Audio Sanctuary
The best yet
Had to give Audiosanctuary a very very positive review,I'm from North Wales and ordered on Friday afternoon and received 11.00 clock Saturday morning,gobsmacked many many thanks and people do not hesitate to deal with this buisness

Reply from Audio Sanctuary
Excellent Customer Experience
I contacted Audio Sanctuary for advice on cabling and connecting audio equipment, spoke to Lee who was so helpful and knowledgeable, the support I received was exemplary and great customer service, well done and thanks, I highly recommend Audio Sanctuary - John

Reply from Audio Sanctuary
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