Audio Sanctuary Reviews 

60
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Hi! Ordered replacement pads for my Bowers and Wilkins px7 s2. Global shipping was really fast, was packaged great, pads are awesome and clearly original as promised. Headphones feel like brand new ag... See more

Rated 5 out of 5 stars

I was referred to Audio Sanctuary by Stephan Orphanides from A&K. I had an issue with my SP3000T which wouldn’t allow me to download Spotify. I initially spoke to Joe over the phone who invited me to... See more

Company replied

Rated 5 out of 5 stars

Really glad I found these guys - I'm always wary of businesses I don't know, and generally do a bit of due diligence (Trustpilot usually being part of that) but the website was so professional, and ob... See more

Company replied

Rated 5 out of 5 stars

Visited today and came away with spare parts for my dead Sennheiser HD650 cans - now fully working. A excellent start therefore. I then made a um cough “serious mistake” - for my wallet that is,... See more

Company replied

Company details

  1. Audio Visual Equipment Supplier
  2. DJ Supply Store
  3. Electronics Store
  4. Hi-fi shop
  5. Home Audio Store

Written by the company

Long-established SW London audio retailer. Est.1985. Specialists in headphones, portable audio electronics, cables, official spare parts. Dedicated showroom, demo facilities, plus global shipping service. Official retail partner for many premium brands, including Sennheiser, Shure, STAX, Astell&Kern, Yamaha, DCA, B&W, Grado, T+A, Focal, HiFiMan, Meze, Audeze and many more. Come visit us!


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(60)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy I found you guys!

Hi! Ordered replacement pads for my Bowers and Wilkins px7 s2. Global shipping was really fast, was packaged great, pads are awesome and clearly original as promised. Headphones feel like brand new again, for a totally fair price. All in all, a great buying experience. Thanks Audio Sanctuary! Will definitely be back for other audio needs in the future!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Added to speed dial…

Really glad I found these guys - I'm always wary of businesses I don't know, and generally do a bit of due diligence (Trustpilot usually being part of that) but the website was so professional, and obviously operated by enthusiasts, I just went for it. Very easy ordering process and quite a niche product (Sennheiser RS195 replacement earpads) in stock and delivered the next day, brand new and sealed. Really happy and would heartily recommend 👍

July 8, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Garion, that's great to hear. Thank you for the 5-star rating, and glad we could accommodate your requirements. We are indeed enthusiasts, and very happy to be of service. Hope to be in a position to assist again soon. All the best. AS.

Rated 5 out of 5 stars

Audio Sanctuary-Great Service-Joe and David

I was referred to Audio Sanctuary by Stephan Orphanides from A&K. I had an issue with my SP3000T which wouldn’t allow me to download Spotify. I initially spoke to Joe over the phone who invited me to their shop in New Malden. On arrival I was greeted by David who was aware of my issue. David took the unit and half a later Spotify was installed. Joe and David were very friendly and helpful. I would highly recommend them and intend to purchase from them in the not too distant future!!

June 25, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello DR, thank you very much for the 5-star rating and kind review. As an official A&K retailer we are very happy to provide support, and we are glad we could assist. Hope to be of service again, and wishing you many hours of listening pleasure. All the best. AS.

Rated 5 out of 5 stars

Top class express service

Top class, express service. Audio Sanctuary had exactly what I needed, in stock at a reasonable price. The items were dispatched almost immediately by Royal Mail 1st Class post and arrived the following morning. Items were original equipment, exactly as described and a perfect replacement. I'd definitely use Audio Sanctuary again and would happily recommend.

May 30, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Chris, thank you very much for the kind words and 5-star rating. Good to hear that Royal Mail got your package delivered so quickly, and we hope to be of service to you again soon. All the best. AS.

Rated 5 out of 5 stars

Helpful and prompt service

I was looking for a very particular type of stereo adapter which I was having problems tracking down, until I spoke to Audio Sanctuary. They were actually out of stock but they ordered new stock and got back to me within a couple of days to say that they had despatched my order. extremely helpful and prompt service all round

April 13, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Jonathan, thank you for the 5-star rating and kind words. Glad to hear we managed to source the item and get it to you in good time. Happy to help, and hope to be of service again soon. All the best. AS.

Rated 5 out of 5 stars

Seinhauser HD 280 PRO Headphones earpad replacements

Quality (manufacturer made) earpad replacements for my Seinhauser HD 280 PRO Headphones. Fair price for such, and a reliable service with prompt delivery.

April 10, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello, thanks for taking the time to give us a 5-star rating and a nice review. Glad we could supply your needs, and hope to be of service again soon. All the best. AS.

Rated 5 out of 5 stars

I ordered a Sennheiser Audio Jack from…

I ordered a Sennheiser Audio Jack from this company less than two days ago. The order was dealt with swiftly and the really well priced item was received today. Excellent service. Thank you Audio Sanctuary.

February 27, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Peter, thank you very much for the 5-star rating and nice review. Glad you received your order in good time, and we hope to be of service again. All the best. AS.

Rated 5 out of 5 stars

Superb

Ordered Sennheiser earpads and they were with me the next day, what more could you ask for. Great experience and will be using them in the future. Thankyou

February 19, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Krytee, thank you very much for the 5-star review, and for sharing your experience. Very happy to hear that our delivery partners delivered your order in good time. Hope to be of service to you again soon. All the best. AS.

Rated 5 out of 5 stars

Item received as described

Item received as described. Very good packing. Communication is good. Recommended seller. Thank you.

January 29, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Marcus, thank you for the 5-star rating and kind review. Very happy to be of service to you, and hope to be in a position to assist again soon. All the best. AS.

Rated 5 out of 5 stars

Next day delivery

I ordered a product online through the website on Thursday and recived it by post on Friday - unbelieveably good service. I had anticipated a 4 or 5 day timeframe to receive the product. What a great company!

January 23, 2026
Unprompted review
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Reply from Audio Sanctuary

Hello Peter, thank you very much for the 5-star rating and nice review. Very happy that our delivery partners managed to get your order to you in double-quick time. Hope to be of service to you again. All the best. AS.

Rated 5 out of 5 stars

Prompt service, genuine item which I'd not been able to get direct from Sennheiser

Have had a pair of Sennheiser HD570 headphones for over 25yrs, cable had developed a dodgy connection.
Tried to source replacement from Sennheiser, unable to find item on their website, and no response to an email. Spent ages searching the net, luckily found Audio Sanctuary who were only company who had genuine cable in stock. Prompt delivery. Cable excellent, like having a new set of headphones with superb stereo separation.

December 10, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello Peter, thank you for the 5-star rating and kind words. Great to hear we managed to fulfil your needs in good time, and we wish you many more hours of listening pleasure. All the best. AS.

Rated 5 out of 5 stars

Brilliant service - as always

My order was responded to immediately and I was given information as to how my order would progress and an expected delivery date.
Delivery was well within my expectations and I was kept informed of my orders progress.

November 28, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello George, many thanks for the kind words and five-star rating. Glad all was to your satisfaction, and we hope to be of service again soon. All the best, and thanks. AS.

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer. Audio Sanctuary are a truly great place. The support from the Team at AS is amazing, they reply and always help. Deliveries are immediate. I am very grateful to Matt for my new headphone amp.

June 27, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello Iggy, many thanks for the 5-star rating and kind comments. Very glad we could be of service, and it's always great to welcome our customers back again & again. Enjoy your new headphone amplifier, and we hope to see you again soon. All the best. AS.

Rated 5 out of 5 stars

REALLY care for their customers!

Originally, I wanted to buy a replacement cable for my headphones, however as I am located in Austria the extra fees would've been HUGE, which I didn't know. Thankfully, they reached out to me and informed me, saving me from huge fees. I didn't end up buying anything, but I will visit one of their locations when I'm in the UK next.

May 20, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello Therese, thank you very much for the kind review. We do our best to inform customers of such things, as nobody likes unexpected charges. Look forward to seeing you when you next visit London. All the best. AS.

Rated 5 out of 5 stars

Replacement headphone pads for Meze

Fab, speedy service and good pricing too.

March 3, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello Samantha, thank you for your 5-star rating. We hope your headphones give you many more hours of enjoyment. We hope to be of service again. All the best. AS.

Rated 5 out of 5 stars

…A company that hits the right chord.

Thank you for your prompt and courteous service. The Hugo is now hitting all the right notes after having the batteries replaced.
Highly recommended.
Roger Poll

February 7, 2025
Unprompted review
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Reply from Audio Sanctuary

Hello Roger, thank you very much for this nice review and 5-star rating. Very glad we managed to get your Chord Hugo singing once again, and we wish you many more years of listening enjoyment. All the best. AS.

Rated 5 out of 5 stars

Spare parts, and additional goodness.

Visited today and came away with spare parts for my dead Sennheiser HD650 cans - now fully working. A excellent start therefore.
I then made a um cough “serious mistake” - for my wallet that is, LOL - and listened to a pair of Sennheiser HD800S - with the inevitable outcome. Resistance is futile. Currently sounding very fine driven from my Naim Headline 2!

Very relaxed atmosphere, and friendly people. Thanks, Joe!

December 13, 2024
Unprompted review
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Reply from Audio Sanctuary

Hello Christopher, thanks for sharing your experience, and for taking the time to listen and audition your choices. Yes indeed, the HD800S are lovely in all regards, we wish you many hours of listening pleasure. Will pass on your thanks to Joe, and we hope to welcome you again soon. All the best. AS.

Rated 5 out of 5 stars

Very fast delivery, kind and great price

Very fast delivery, great price and friendly
Correspondence! Amazing quality headphones as well. Can definitely recommend.

July 31, 2024
Unprompted review
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Reply from Audio Sanctuary

Hello Lewis, thank you very much for the 5-star rating and kind review. Glad we could help, and we wish you many happy hours of listening pleasure. All the best. AS.

Rated 5 out of 5 stars

The best yet

Had to give Audiosanctuary a very very positive review,I'm from North Wales and ordered on Friday afternoon and received 11.00 clock Saturday morning,gobsmacked many many thanks and people do not hesitate to deal with this buisness

June 29, 2024
Unprompted review
Audio Sanctuary logo

Reply from Audio Sanctuary

Hello Tudor, this is great to hear. Thank you for the 5-star rating and kind words. We are very happy that our delivery partners managed to get your order to you in such good time. Hope to be of service again soon. All the best. AS.

Rated 5 out of 5 stars

Excellent Customer Experience

I contacted Audio Sanctuary for advice on cabling and connecting audio equipment, spoke to Lee who was so helpful and knowledgeable, the support I received was exemplary and great customer service, well done and thanks, I highly recommend Audio Sanctuary - John

June 19, 2024
Unprompted review
Audio Sanctuary logo

Reply from Audio Sanctuary

Hello John, many thanks for the 5-star rating and kind words. Glad we could be of assistance, and hope to be of service to you again. All the best. AS.

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