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Audio T Reviews 

2,572
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized advice and support received throughout their purchasing journey. The overall service experience is consistently described as excellent, with consumers appreciating the ease and efficiency, often including valuable home demonstrations. People are highly satisfied with the products, frequently mentioning the superb sound quality and the ability to find exactly what they needed through expert guidance, leading to a wonderful experience from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

People report positive experiences with service, consistently highlighting the excellent and professional... See more

Product

Clients share positive opinions on product, highlighting the excellent condition and performance of items... See more

Customer service

Consumers find customer service to be positive, highlighting outstanding service, expert advice, and a... See more

User experience

Customers consistently note positive experiences with user experience, describing it as wonderful, enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more

Company replied

Rated 5 out of 5 stars

I already knew what product I wanted, but it was great having my decision reinforced and seeing it in the flesh in store. I traded-in my old AV receiver and got a very fair price. I got regular update... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effec... See more

Company replied

Rated 5 out of 5 stars

Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more

Company replied



Company details

  1. Hi-fi shop
  2. Audio Visual Consultant
  3. Audio Visual Equipment Repair Service
  4. Audio Visual Equipment Supplier
  5. Home Cinema Installation
  6. Home Audio Store

About Audio T

Written by the company

Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966

Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.


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Music at Home About Us


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Audio T - Organisers of 
The Bristol Hi-Fi Show

The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.


The Bristol Hi-Fi Show


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Our Price Promise

Best Kit. Best Prices

Best Kit. Best Prices
At Audio T, our commitment to customer satisfaction is unwavering, which is why we offer The Audio T Price Promise. This commitment provides you with the assurance that when you shop with us, you will not only receive exceptional service but also unbeatable value for your money. We understand the importance of finding the perfect Hi-Fi & Home Cinema equipment within your budget, and our knowledgeable and friendly team is dedicated to helping you make informed decisions. With The Audio T Price Promise, you can purchase with confidence, knowing that we will always strive to deliver the best service and value for your hard-earned money.

If you find a better price, be sure to contact us or visit your local store.

Contact info

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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(2,572)

695 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, was quick and got the job done without any unreasonable waiting. Got me what I needed without trying to sell me anything I didn’t need

July 17, 2026
Rated 5 out of 5 stars

A huge thank you to Rishi at Audio T…

A huge thank you to Rishi at Audio T Reading for all of his help and advice. As someone getting back into vinyl and building a proper hi-fi system, I really appreciated the time he spent explaining everything and making sure I chose the right equipment for my needs.
He helped me put together a fantastic system, including my Rega turntable, and has continued to offer advice whenever I've had questions about setup and getting the best sound from it. Nothing has ever been too much trouble, and I never felt under any pressure to buy.
It's rare to find someone with such genuine knowledge, patience, and enthusiasm for hi-fi. Outstanding customer service from start to finish, and I wouldn't hesitate to recommend Rishi and the team at Audio T Reading to anyone looking for quality audio equipment and honest, expert advice.
Thank you again, Rishi – it's been an absolute pleasure.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding experience

I spent a very happy and insightful 4 hours in a listening room with Nic in Swansea and ended up with a setup which I was extremely happy with.

A few weeks later Nic came to my home (delay down to me) and set the whole system up and it’s fabulous. A wonderful experience from start to finish.

July 16, 2026
Rated 5 out of 5 stars

Excellent as always

Excellent as always. Great knowledge, enthusiasm and willingness to assist.

July 15, 2026
Audio T logo

Reply from Audio T

Hi Lyn, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Good impartial advice and enthusiasm in…

Good impartial advice and enthusiasm in their products.

July 11, 2026
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Reply from Audio T

Hi Robert, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Outstanding customer service.

I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purchase. Forget large chains and the internet if you want proper customer service and unbiased product knowledge. A big thanks to Jon and Andy at the Swindon store.

July 10, 2026
Audio T logo

Reply from Audio T

Hi Tony, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great service

Great service and very helpful with their advice on my Linn lp12.

July 10, 2026
Audio T logo

Reply from Audio T

Hi Matthew, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Prompt informed personal service

Prompt informed personal service

Thank you 🙌

July 3, 2026
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Reply from Audio T

Hi Rich, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Good product recommendation & reliable…

Good product recommendation & reliable quick home delivery.

July 2, 2026
Audio T logo

Reply from Audio T

Hi Jonathan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Bluesound Icon Purchase

I've bought from Reading Audio-T before and have been well advised and guided by Gareth. It is the wise and impartial advice and guidance that I value most in this era of lesser hi-fi stores and questionable online reviews. I have been planning an upgrade to my old Sonos streamer for some time and when ready Gareth was able to offer me an 'ex-demo' model at a discount. I collected it and integrated into my streaming system - Roon managed with Naim Supernait amp, Dynaudio Spec Anniversary Speakers and various Sonos legacy speakers throughout the house. I will continue to upgrade this system as time and finances progress. I will continue to rely on advice and support from Audio-T in this process.

June 18, 2026
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Reply from Audio T

Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Whilst considering the old saying " you…

Whilst considering the old saying " you get what you pay for...", from my experience I'm very pleased with the purchases made from Audio T given the excellent advice provided and the post purchasing support and advice - very professional and welcoming.

July 8, 2026
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Reply from Audio T

Hi Dave, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 4 out of 5 stars

A problem resolved

I had a problem with a product I bought but it was resolved quickly and efficiently and I received a follow up call to ensure I was satisfied. The staff were friendly and informative.

June 30, 2026
Audio T logo

Reply from Audio T

Hi Richard, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars
Audio T logo

Reply from Audio T

Hi Alex, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Acoustic Energy ae1002

Bought a pair of Acoustic Energy AE1002, great sounding speakers and were able to demo a pair at home which was RF rally helpful.

June 30, 2026
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Reply from Audio T

Hi John, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great service

Great service - bought a new cartridge for my rega and they offered to fit it free plus do a service while they did it.

July 7, 2026
Audio T logo

Reply from Audio T

Hi William, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Audio T always provide excellent…

Audio T always provide excellent service. Nick from the Southampton store listened carefully to my upgrade plans, and arranged Justin from Audio T Bristol to supply and set up my new purchase. This was quite something, as it required a long distance trip. In Justin's hands the set up was safe - he knew exactly what to do, including all the cables and the online app side too. I'm very happy with the service Audio T provided. I have actually gone back to Nick for another item, which he is sorting for me now.

June 30, 2026
Audio T logo

Reply from Audio T

Hi Alex, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton and Bristol stores. We'll be sure to pass on your thanks to Justin, Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

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