While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, fair pricing, and efficient payment process. Many highlight the quality of the products, even when used, and appreciate the careful packaging and prompt delivery services. The overall sentiment is that the company provides a seamless and professional experience, making transactions easy and reliable. However, some customers also noted issues with communication regarding delivery schedules and product descriptions, leading to dissatisfaction with the received item or the return process. A few people also experienced delays or difficulties with payments, and in one instance, a product stopped working shortly after purchase.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the accurate... See more

Price

Customers consistently note positive experiences with price, often finding items to be well-priced, fair, and... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the fast and prompt payment... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic service. I never sell privately anymore as I just can't be bothered with the hassle. Audio trader offered a really fair price and were really supportive throughout. It's always a bit nerve w... See more

Company replied

Rated 5 out of 5 stars

Bought a Sony Minidisc separate from these guys and I'd never heard of them before but glad I found them. It turned up on time well packaged in original box and it's beautiful. It had been serviced an... See more

Company replied

Rated 5 out of 5 stars

A seamless transaction. Was offered a fair price and once I accepted audiotrader arranged to collect my guitar the next day. It was sent 24hr delivery and I was paid as soon as it arrived. It's refres... See more

Company replied

Rated 5 out of 5 stars

Found Audio Traders when looking for a buyer for a spare pair of speakers. They gave a quote quite quickly, which probably didn’t match what I could have achieved from a private buyer, but given that... See more

Company replied

Rated 2 out of 5 stars

I submitted 3 high end pro audio pieces for appraisal. The quotes that came back were laughable. Whilst I appreciate the company will need to make a profit, the quotes were so low that I felt inst... See more

Company replied

Rated 5 out of 5 stars

Any Dealings that I have had Audio Trader have been a pleasure. Every item has been thoroughly checked and tested thereafter being packaged with extreme care so that the equipment arrives exactly as y... See more

Company replied

Rated 5 out of 5 stars

Audio trader are a fantastic company and would highly recommend them who's interested in buying an instrument. I received my Roland em55 workstation this morning. It was extremely well packed. And the... See more

Company replied

Rated 5 out of 5 stars

The process, for selling my 'old' Pioneer HiFi equipment, described on the Audio Traders website, seemed very straightforward. With nothing to lose, I detailed my items and asked for a quote. The... See more

Company replied

Rated 5 out of 5 stars

Got a great product (Roland EV5 effect pedal) at a great price, well packaged and delivered promptly...what's not to like?! Albeit pedal is second-hand it looked and tested like new. Ordering proces... See more

Company replied

Rated 5 out of 5 stars

I found Audio Trader to be a quick and easy service once I understood how everything works- It certainly beats eBay with all the faffing around they now expect you to do- Although I had to hav... See more

Company replied

Rated 5 out of 5 stars

Before it was sent to me, the Arcam Solo Mini was checked, but was told the remote had failed its test. I offered to still take the item but with a discount that enabled me to buy a used original remo... See more

Company replied

Rated 5 out of 5 stars

Purchased a couple of hi fi separates from this company. Their descriptions are accurate and the prices good. Fast delivery and extremely well packed. Thought I had a problem with one item ( actually... See more

Company replied

Rated 5 out of 5 stars

I cannot fault this company in any way. If 6 stars were available I would award them!. The web site is intuitive and the service is excellent. From the moment a quote is requested through to payment e... See more

Company replied

Rated 5 out of 5 stars

Audio Trader make everything easy to trade with them. Easy to follow instructions then once qoute is accepted they arrange collection and advise on packing. Prompt payment and exactly as quoted.

Company replied

Rated 5 out of 5 stars

I bought a Quad 240 studio amp last week and the first plus point is that they were very communicative and helpful, a very fair price was also offered even with now (expensive) shipping to Italy.. The... See more

Company replied

Rated 5 out of 5 stars

Wow... im so impressed with this company, from start to end. I was a bit sceptical about parting with my guitar without upfront payment, but the amount quoted was put into my account within hours of... See more

Company replied

Rated 5 out of 5 stars

I was slightly nervous selling my instrument this way but I need not have been. Audio Trader kept me informed throughout the whole process, were super efficient and great with their communication. Pay... See more

Company replied

Rated 5 out of 5 stars

Product purchased is in absolute same condition as it qasbin the portal. Good quality product, even though it was used product. Very well packaged in bubble wrap. Good after sale support on queries (i... See more

Company replied

Rated 5 out of 5 stars

Really good service, filled in the form to get a quote for my speakers, accepted the offer and sent them off. I was a little nervous because I had sent my speakers to the unknown, but all was good the... See more

Company replied

Rated 4 out of 5 stars

I paid £149 for a Technics double cassette deck which stopped working after 5 weeks and was then unplayable !!! Understandably I was really disappointed. As this occurred after the regulation refund p... See more

Company replied

Rated 4 out of 5 stars

I purchased a large keyboard from them. I was happy with the price, the free delivery, the fact that the product matched their description and the 30 day warranty. I liked the fact that they were wi... See more

Company replied

Rated 4 out of 5 stars

I recently bought a used 10.5 inch reel to reel tape and unfortunately was in very poor condition after contacting the company they replied immediately and agreed to a full refund . Very friendly and... See more

Company replied

Rated 1 out of 5 stars

Bought a guitar from Audio Trader’s online shop (delivered 9 Dec 2025). The guitar received appears to be a child‑sized instrument, which wasn’t made clear in the product description. I contacted... See more

Company replied

Rated 4 out of 5 stars

Quick response to my query. Reasonable price offered. Pick up from home. Prompt payment. I probably didn’t quite get what the guitar was worth, but that’s made up for with a quick, painless, stress-f... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dynacord mixer from audio trader and when it arrived with me it had a problem and was returned for refund. Audio trader could not have done better or been more apologetic about the issue.... See more

Company replied

Rated 5 out of 5 stars

I sold my unused music item and was quoted a very competitive and fair price for it. Pre paid delivery label was sent the day after accepting the quote, money in my account 2 days later. Very smooth p... See more

Company replied

Rated 5 out of 5 stars

The Technics CD player you supplied was just what I wanted. It arrived on time and it was excellently packaged. The product was exactly as described and in perfect condition for a 1991 device. It p... See more

Company replied

Rated 5 out of 5 stars

Before using Audio Trader, I was going to sell my item on eBay, but didn't fancy getting involved with all the faff. Instead, I got in touch with Audio Trader; we agreed a price; it was collected;... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Audio Trader. A quote sent through quickly and a pick up was arranged. Once received by them a fast payment was forthcoming at the quote value. Very impressed with this o... See more

Company replied

Rated 2 out of 5 stars

This company is hard work but in the end I got my payment and its done with. I wouldn't use again

Rated 5 out of 5 stars

We traded in a number of guitars which were in varying states of repair - fair price offered and accepted. We were able to deliver to the Warehouse where they were quickly checked and the money transf... See more

Company replied

Rated 5 out of 5 stars

Audio Trader is fantastic! After receiving a quote and accepting it I had my items for sale collected, which is great. The customer service is very helpful and fast. Would certainly recommend and wo... See more

Company replied

Rated 5 out of 5 stars

Audio Trader is fair with its prices with excellent service. Fast payment with helpful customer service. In my many years as a musician buying and selling things this company i can say is the most rep... See more

Company replied

Rated 5 out of 5 stars

Really simple process, competitive prices offered for your equipment. Labels and collection process really easy and user friendly. Will definitely use this service again! Absolutely first class!

Company replied

Rated 5 out of 5 stars

I was a little assistant at first! However the process was so so simple and easy! I achieved a fair price for my Sony Multi CD player and the posting of the item couldn’t have been easier! I’ve a numb... See more

Company replied

Rated 5 out of 5 stars

A brilliant company, so easy and reliable to trade with. Collection of items from home is so easy and a fair price payment is made quickly into your account. Queries are replied to with quick respo... See more

Company replied

Rated 5 out of 5 stars

I had a collection of miscellaneous electronic drum parts that I no longer needed, I contacted Audio Trader who supplied me with a price as a job lot, I was very happy with the quote and the guys at... See more

Company replied

Rated 5 out of 5 stars

A fast and prompt service from Audio Trader. I agreed a trade in price, a courier collected my equipment and payment was deposited in to my account. All completed in a few days. Five stars, I would d... See more

Company replied

Rated 5 out of 5 stars

I was made a very fair offer for my equipment, collection was organised by Audio trader, and the money was in my account 2 days after they received the gear. I was naturally a bit nervous using an onl... See more

Company replied

Rated 5 out of 5 stars

Simple and effective to work with, excellent experience with the team at Audio Trader and im glad that I found them. Cannot recommend enough if you have any unused / old HIFI and Speakers to give them... See more

Company replied

Rated 5 out of 5 stars

So easy! Quote came through super quick and after I had arranged for a collection (again super easy and FREE!!) it took only 2 days for them to pay me - I will definitely use these guys again and woul... See more

Company replied

Rated 5 out of 5 stars

Thanks to this company I was able to sell my bass speaker, although below face value, and hope will help another musician make marvellous music....thank you.👍😎

Company replied

Rated 5 out of 5 stars

Item arrived as described safe & packaged with care . APC exellent delivery company arrived fast & on time practical online site with good description & photos . I would definately use Audiotrader aga... See more

Company replied

Rated 1 out of 5 stars

I have to say my experience was painful. Avoid any companies who don't have telephone numbers for contact. Where do I start? All contact is done via email. A bit hit n miss. Som... See more

Company replied

Rated 5 out of 5 stars

Have just received prompt payment for 3 items sent a couple of days ago. Process very straightforward from start to finish and (IMHO) fair prices offered for the equipment. Also they send the labels a... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service provided by Audio Trader. Good communication throughout, a fair price offered for my equipment and a quick payment into my bank account.

Company replied

Rated 5 out of 5 stars

I'd never used Audio Trader before & I had a Korg Triton to sell. They offered a great price and arranged a quick collection. The payment was in my account in only a couple of days. All in all a great... See more

Company replied

Rated 5 out of 5 stars

Very easy process. Just listed the item with pictures, the offered price came back. Accepted, packaged up the item which was collected, money in account.

Company replied

Rated 5 out of 5 stars

Bought a nice P.A. speaker cabinet from Audio trader. This is my first purchase from this company and it all went well. Good product, good service. Posted and arrived quickly too. Would definitely use... See more

Company replied

Rated 5 out of 5 stars

There was an issue with the pick up point but someone from AudioTrader got back to me straight away and we sorted it. This was the second time I sold something with them and hsve been very pleased... See more

Company replied

Rated 5 out of 5 stars

simple to fill in the form, payment made within 2 days of the item being picked up although the royal mail person was surprised by the size of the box.

Company replied


Company details

  1. Used Musical Instrument Store
  2. Home Audio Store

Written by the company

We're more than just an online store; we're a passionate community of musicians and music enthusiasts dedicated to connecting people with the instruments and equipment that inspire them. We're expert sellers of guitars, bass guitars, keyboards, pedals, amps and much more! Whether you're looking to buy an instrument or discover your next musical companion, Audio Trader is here to make it happen. We invite you to explore our store and experience the joy of music in a whole new way. If you have any questions, don't hesitate to reach out. Our team is always here to assist you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A solid company

A solid company. Fast, reliable, and at good prices. I highly recommend it.

June 4, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the great review!

Rated 4 out of 5 stars

Korg Kronos 2

I purchased a large keyboard from them. I was happy with the price, the free delivery, the fact that the product matched their description and the 30 day warranty. I liked the fact that they were willing to do a special for me (factory reset) at no extra cost and when they were unable to achieve this they gave me a discount. Their price was better than ebay prices and I felt much more comfortable buying from them rather than ebay because they are a legitimate business, they take responsibilty for delivery and I had the assurance of the 30 day warranty if any problems occured. My only criticism is I couldn't find a way to talk to them on the phone. All my issues were sorted by email but it often took a day to respond and a phone call would have been much more efficient. Overall I was impressed and am more than happy to proceed with selling some equipment through them.

January 13, 2026
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the positive review Mike!

Rated 5 out of 5 stars

Fast And Easy

Audio Trader is fantastic! After receiving a quote and accepting it I had my items for sale collected, which is great. The customer service is very helpful and fast. Would certainly recommend and would happily use Audio Trader again. Thanks!

January 13, 2026
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the excellent review Stefan! Much appreciated

Rated 5 out of 5 stars

Good service

Good service ! Fast payment and great communication. If I ever want to sell my musical equipment it will be here . I recommend to all!!
Thanks

January 13, 2026
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the review Tym! Much appreciated

Rated 5 out of 5 stars

A Simple and wholly Satisfactory Experience

Found Audio Traders when looking for a buyer for a spare pair of speakers. They gave a quote quite quickly, which probably didn’t match what I could have achieved from a private buyer, but given that they would have to sell them on and that I would be relieved of the hassle of a private sale I considered was fair. The speakers were collected within a few days, passed their tests and the agreed amount paid into my bank account the next day. All in all a straightforward and satisfactory experience.

January 6, 2026
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the excellent review John!

Rated 5 out of 5 stars

A brilliant company

A brilliant company, so easy and reliable to trade with.
Collection of items from home is so easy and a fair price payment is made quickly into your account.
Queries are replied to with quick response.

January 6, 2026
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the great review Paul and Irene!

Rated 5 out of 5 stars

Item arrived as described safe &…

Item arrived as described safe & packaged with care . APC exellent delivery company arrived fast & on time practical online site with good description & photos . I would definately use Audiotrader again .

November 28, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the amazing review Jason! Much appreciated

Rated 5 out of 5 stars

Really pleased with the product

Really pleased with the product - amazingly well packaged and in great condition.

December 20, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

We really appreciate you taking the time to leave a review, Sally. Much apprectiated.

Rated 5 out of 5 stars

Exemplary Customer Service

Any Dealings that I have had Audio Trader have been a pleasure. Every item has been thoroughly checked and tested thereafter being packaged with extreme care so that the equipment arrives exactly as you would want and expect it . I look forward to many more transactions with this highly respectable outlet.

December 8, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the comprehensive review Roddy! Much appreciated

Rated 5 out of 5 stars

A seamless transaction

A seamless transaction. Was offered a fair price and once I accepted audiotrader arranged to collect my guitar the next day. It was sent 24hr delivery and I was paid as soon as it arrived. It's refreshing to find a vendor who appreciates the importance of settling payments quickly compared to companies like reverb (I've had to wait more than two weeks) and eBay.

December 15, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the excellent review Martin! Much appreciated!

Rated 5 out of 5 stars

Such a great service

Such a great service, from selling to payment , very prompt , thank you 🤩

December 16, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for taking the time to leave a review for us Mark, much appreciated!

Rated 1 out of 5 stars

Bought a guitar from Audio Trader’s…

Bought a guitar from Audio Trader’s online shop (delivered 9 Dec 2025). The guitar received appears to be a child‑sized instrument, which wasn’t made clear in the product description. I contacted them on 11 Dec 2025 to cancel/return and asked for a full refund and a return label. They replied saying I’d be charged return postage, then stopped responding.
This is frustrating because their own Refund Policy states that if a return is accepted, they will send a return shipping label. Their policy also says to contact them immediately if you receive the wrong item so they can “make it right”, but that’s not what happened.

Their policies are also confusing/misleading for UK customers: the Refund Policy says the “European Union 14 day cooling off period” applies only for goods shipped into the EU, but UK online buyers also have a statutory 14‑day cancellation right from delivery under the Consumer Contracts Regulations. That legal right exists regardless of what a retailer’s policy says, so the wording risks discouraging UK buyers from exercising their rights.Finally, the Terms of Service include broad statements like “we are not responsible if information made available on this site is not accurate” and “use is at your own risk”, but UK consumer law still requires goods to match their description.

Overall: unclear policy wording, poor communication after the first reply, and not a straightforward returns process despite their own stated returns policy and won’t use again.

December 11, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Hi Chris, as per my response on Google, please get in touch with us - benjamin@audiotrader.co.uk. We've clearly messed up here and I'd like to sort it and have an opportunity to improve these reviews! Cheers

Rated 5 out of 5 stars

simple to fill in the form

simple to fill in the form, payment made within 2 days of the item being picked up although the royal mail person was surprised by the size of the box.

November 27, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the great review Nick!

Rated 5 out of 5 stars

Ordered 3 times, no probs

Ordered 3 times from these guys now, no problems at all. Very good service and will definitely order again without worry!

November 26, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for being a loyal customer Lee! We really appreciate the review.

Rated 5 out of 5 stars

Speedy delivery

I ordered late afternoon, and my purchase was with me two days later, early. Great service.

November 17, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for leaving a 5-star review! We really appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look