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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, fair pricing, and efficient payment process. Many highlight the quality of the products, even when used, and appreciate the careful packaging and prompt delivery services. The overall sentiment is that the company provides a seamless and professional experience, making transactions easy and reliable. However, some customers also noted issues with communication regarding delivery schedules and product descriptions, leading to dissatisfaction with the received item or the return process. A few people also experienced delays or difficulties with payments, and in one instance, a product stopped working shortly after purchase.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the accurate... See more

Price

Customers consistently note positive experiences with price, often finding items to be well-priced, fair, and... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the fast and prompt payment... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic service. I never sell privately anymore as I just can't be bothered with the hassle. Audio trader offered a really fair price and were really supportive throughout. It's always a bit nerve w... See more

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Rated 5 out of 5 stars

Bought a Sony Minidisc separate from these guys and I'd never heard of them before but glad I found them. It turned up on time well packaged in original box and it's beautiful. It had been serviced an... See more

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Rated 5 out of 5 stars

A seamless transaction. Was offered a fair price and once I accepted audiotrader arranged to collect my guitar the next day. It was sent 24hr delivery and I was paid as soon as it arrived. It's refres... See more

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Rated 5 out of 5 stars

Found Audio Traders when looking for a buyer for a spare pair of speakers. They gave a quote quite quickly, which probably didn’t match what I could have achieved from a private buyer, but given that... See more

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Rated 2 out of 5 stars

I submitted 3 high end pro audio pieces for appraisal. The quotes that came back were laughable. Whilst I appreciate the company will need to make a profit, the quotes were so low that I felt inst... See more

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Rated 5 out of 5 stars

Any Dealings that I have had Audio Trader have been a pleasure. Every item has been thoroughly checked and tested thereafter being packaged with extreme care so that the equipment arrives exactly as y... See more

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Rated 5 out of 5 stars

Audio trader are a fantastic company and would highly recommend them who's interested in buying an instrument. I received my Roland em55 workstation this morning. It was extremely well packed. And the... See more

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Rated 5 out of 5 stars

The process, for selling my 'old' Pioneer HiFi equipment, described on the Audio Traders website, seemed very straightforward. With nothing to lose, I detailed my items and asked for a quote. The... See more

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Rated 5 out of 5 stars

Got a great product (Roland EV5 effect pedal) at a great price, well packaged and delivered promptly...what's not to like?! Albeit pedal is second-hand it looked and tested like new. Ordering proces... See more

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Rated 5 out of 5 stars

I found Audio Trader to be a quick and easy service once I understood how everything works- It certainly beats eBay with all the faffing around they now expect you to do- Although I had to hav... See more

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Rated 5 out of 5 stars

Before it was sent to me, the Arcam Solo Mini was checked, but was told the remote had failed its test. I offered to still take the item but with a discount that enabled me to buy a used original remo... See more

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Rated 5 out of 5 stars

Purchased a couple of hi fi separates from this company. Their descriptions are accurate and the prices good. Fast delivery and extremely well packed. Thought I had a problem with one item ( actually... See more

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Rated 5 out of 5 stars

I cannot fault this company in any way. If 6 stars were available I would award them!. The web site is intuitive and the service is excellent. From the moment a quote is requested through to payment e... See more

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Rated 5 out of 5 stars

Audio Trader make everything easy to trade with them. Easy to follow instructions then once qoute is accepted they arrange collection and advise on packing. Prompt payment and exactly as quoted.

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Rated 5 out of 5 stars

I bought a Quad 240 studio amp last week and the first plus point is that they were very communicative and helpful, a very fair price was also offered even with now (expensive) shipping to Italy.. The... See more

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Rated 5 out of 5 stars

Wow... im so impressed with this company, from start to end. I was a bit sceptical about parting with my guitar without upfront payment, but the amount quoted was put into my account within hours of... See more

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Rated 5 out of 5 stars

I was slightly nervous selling my instrument this way but I need not have been. Audio Trader kept me informed throughout the whole process, were super efficient and great with their communication. Pay... See more

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Rated 5 out of 5 stars

Product purchased is in absolute same condition as it qasbin the portal. Good quality product, even though it was used product. Very well packaged in bubble wrap. Good after sale support on queries (i... See more

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Rated 5 out of 5 stars

Really good service, filled in the form to get a quote for my speakers, accepted the offer and sent them off. I was a little nervous because I had sent my speakers to the unknown, but all was good the... See more

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Rated 4 out of 5 stars

I paid £149 for a Technics double cassette deck which stopped working after 5 weeks and was then unplayable !!! Understandably I was really disappointed. As this occurred after the regulation refund p... See more

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Rated 4 out of 5 stars

I purchased a large keyboard from them. I was happy with the price, the free delivery, the fact that the product matched their description and the 30 day warranty. I liked the fact that they were wi... See more

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Rated 4 out of 5 stars

I recently bought a used 10.5 inch reel to reel tape and unfortunately was in very poor condition after contacting the company they replied immediately and agreed to a full refund . Very friendly and... See more

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Rated 1 out of 5 stars

Bought a guitar from Audio Trader’s online shop (delivered 9 Dec 2025). The guitar received appears to be a child‑sized instrument, which wasn’t made clear in the product description. I contacted... See more

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Rated 4 out of 5 stars

Quick response to my query. Reasonable price offered. Pick up from home. Prompt payment. I probably didn’t quite get what the guitar was worth, but that’s made up for with a quick, painless, stress-f... See more

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Rated 5 out of 5 stars

I ordered a Dynacord mixer from audio trader and when it arrived with me it had a problem and was returned for refund. Audio trader could not have done better or been more apologetic about the issue.... See more

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Rated 5 out of 5 stars

I sold my unused music item and was quoted a very competitive and fair price for it. Pre paid delivery label was sent the day after accepting the quote, money in my account 2 days later. Very smooth p... See more

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Rated 5 out of 5 stars

The Technics CD player you supplied was just what I wanted. It arrived on time and it was excellently packaged. The product was exactly as described and in perfect condition for a 1991 device. It p... See more

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Rated 5 out of 5 stars

Before using Audio Trader, I was going to sell my item on eBay, but didn't fancy getting involved with all the faff. Instead, I got in touch with Audio Trader; we agreed a price; it was collected;... See more

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Rated 5 out of 5 stars

Excellent service from Audio Trader. A quote sent through quickly and a pick up was arranged. Once received by them a fast payment was forthcoming at the quote value. Very impressed with this o... See more

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Rated 2 out of 5 stars

This company is hard work but in the end I got my payment and its done with. I wouldn't use again

Rated 5 out of 5 stars

We traded in a number of guitars which were in varying states of repair - fair price offered and accepted. We were able to deliver to the Warehouse where they were quickly checked and the money transf... See more

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Rated 5 out of 5 stars

Audio Trader is fantastic! After receiving a quote and accepting it I had my items for sale collected, which is great. The customer service is very helpful and fast. Would certainly recommend and wo... See more

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Rated 5 out of 5 stars

Audio Trader is fair with its prices with excellent service. Fast payment with helpful customer service. In my many years as a musician buying and selling things this company i can say is the most rep... See more

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Rated 5 out of 5 stars

Really simple process, competitive prices offered for your equipment. Labels and collection process really easy and user friendly. Will definitely use this service again! Absolutely first class!

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Rated 5 out of 5 stars

I was a little assistant at first! However the process was so so simple and easy! I achieved a fair price for my Sony Multi CD player and the posting of the item couldn’t have been easier! I’ve a numb... See more

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Rated 5 out of 5 stars

A brilliant company, so easy and reliable to trade with. Collection of items from home is so easy and a fair price payment is made quickly into your account. Queries are replied to with quick respo... See more

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Rated 5 out of 5 stars

I had a collection of miscellaneous electronic drum parts that I no longer needed, I contacted Audio Trader who supplied me with a price as a job lot, I was very happy with the quote and the guys at... See more

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Rated 5 out of 5 stars

A fast and prompt service from Audio Trader. I agreed a trade in price, a courier collected my equipment and payment was deposited in to my account. All completed in a few days. Five stars, I would d... See more

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Rated 5 out of 5 stars

I was made a very fair offer for my equipment, collection was organised by Audio trader, and the money was in my account 2 days after they received the gear. I was naturally a bit nervous using an onl... See more

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Rated 5 out of 5 stars

Simple and effective to work with, excellent experience with the team at Audio Trader and im glad that I found them. Cannot recommend enough if you have any unused / old HIFI and Speakers to give them... See more

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Rated 5 out of 5 stars

So easy! Quote came through super quick and after I had arranged for a collection (again super easy and FREE!!) it took only 2 days for them to pay me - I will definitely use these guys again and woul... See more

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Rated 5 out of 5 stars

Thanks to this company I was able to sell my bass speaker, although below face value, and hope will help another musician make marvellous music....thank you.👍😎

Company replied

Rated 5 out of 5 stars

Item arrived as described safe & packaged with care . APC exellent delivery company arrived fast & on time practical online site with good description & photos . I would definately use Audiotrader aga... See more

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Rated 1 out of 5 stars

I have to say my experience was painful. Avoid any companies who don't have telephone numbers for contact. Where do I start? All contact is done via email. A bit hit n miss. Som... See more

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Rated 5 out of 5 stars

Have just received prompt payment for 3 items sent a couple of days ago. Process very straightforward from start to finish and (IMHO) fair prices offered for the equipment. Also they send the labels a... See more

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Rated 5 out of 5 stars

Very happy with the service provided by Audio Trader. Good communication throughout, a fair price offered for my equipment and a quick payment into my bank account.

Company replied

Rated 5 out of 5 stars

I'd never used Audio Trader before & I had a Korg Triton to sell. They offered a great price and arranged a quick collection. The payment was in my account in only a couple of days. All in all a great... See more

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Rated 5 out of 5 stars

Very easy process. Just listed the item with pictures, the offered price came back. Accepted, packaged up the item which was collected, money in account.

Company replied

Rated 5 out of 5 stars

Bought a nice P.A. speaker cabinet from Audio trader. This is my first purchase from this company and it all went well. Good product, good service. Posted and arrived quickly too. Would definitely use... See more

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Rated 5 out of 5 stars

There was an issue with the pick up point but someone from AudioTrader got back to me straight away and we sorted it. This was the second time I sold something with them and hsve been very pleased... See more

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Rated 5 out of 5 stars

simple to fill in the form, payment made within 2 days of the item being picked up although the royal mail person was surprised by the size of the box.

Company replied


Company details

  1. Used Musical Instrument Store
  2. Home Audio Store

Written by the company

We're more than just an online store; we're a passionate community of musicians and music enthusiasts dedicated to connecting people with the instruments and equipment that inspire them. We're expert sellers of guitars, bass guitars, keyboards, pedals, amps and much more! Whether you're looking to buy an instrument or discover your next musical companion, Audio Trader is here to make it happen. We invite you to explore our store and experience the joy of music in a whole new way. If you have any questions, don't hesitate to reach out. Our team is always here to assist you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from ordering to delivery

Fantastic service from ordering to receipt. Comprehensive description of item, detailed confirmation of order and shipment details, speedy delivery. Even got call from APC delivery driver confirming where to leave parcel. Brilliant company to deal with.

November 18, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the amazing review. We really appreciate it!

Rated 5 out of 5 stars

Good service, good company.

Bought a nice P.A. speaker cabinet from Audio trader. This is my first purchase from this company and it all went well. Good product, good service. Posted and arrived quickly too. Would definitely use them again.

November 9, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the amazing review Dean, much appreciated!

Rated 5 out of 5 stars

Marantz 6006 CD player.

Waited a month to post this. Product was exactly as described. Used daily for a month now. Arrived on time and was well packaged. Buying used kit is always risky, I feel, but I would confidently buy off Audio Trader again at the drop of a hat. A brilliant product (a Marantz CD player) at what I consider a very fair price. My next upgrade will be speakers. Audio Trader will be my first port of call.

November 25, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the amazing review Paul and please do come back!

Rated 5 out of 5 stars

Great customer care and experience

Great customer care, arranged a courier for guitar, offered and fulfilled a fair price.

Overall a great experience, would use again and recommend.

Thanks again

Walter

November 22, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the amazing review!

Rated 5 out of 5 stars

“ I was a little assistant at first”

I was a little assistant at first! However the process was so so simple and easy! I achieved a fair price for my Sony Multi CD player and the posting of the item couldn’t have been easier! I’ve a number of other HI FI separates to move on and would have no hesitation in dealing with Audio Trader again! Thank you

November 5, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

You're very welcome! Thanks for taking the time to leave a great review.

Rated 5 out of 5 stars

Excellent service from Audio Trader

Excellent service from Audio Trader.
A quote sent through quickly and a pick up was arranged.
Once received by them a fast payment was forthcoming at the quote value.
Very impressed with this organisation and will not hesitate to use them again.
Thank you.

November 15, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thank you Kevin for the great review, much appreciated!

Rated 5 out of 5 stars

Thanks....

Thanks to this company I was able to sell my bass speaker, although below face value, and hope will help another musician make marvellous music....thank you.👍😎

November 6, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks very much for the 5-star review Phil. Much appreciated!

Rated 5 out of 5 stars

Wow..

Wow... im so impressed with this company, from start to end. I was a bit sceptical about parting with my guitar without upfront payment, but the amount quoted was put into my account within hours of them receiving the guitar. I will definitely be recommending them to family and friends

November 6, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for taking the time to leave a review Rose-Marie, much appreciated!

Rated 5 out of 5 stars

First time using Audio Trader so not…

First time using Audio Trader so not sure what to expect. Service was great, no hassle quick and easy to use at every stage. Even the pick up by Fed-Ex worked a treat. Will defiantly use again.

November 5, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for taking the time to leave us a great review.

Rated 5 out of 5 stars

Very easy process

Very easy process. Just listed the item with pictures, the offered price came back. Accepted, packaged up the item which was collected, money in account.

October 29, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the great review Edward!

Rated 5 out of 5 stars

A new company name for me so took a…

A new company name for me so took a risk as it is these days. Well packed and looked after and worked straight away. No issues. Highly rated.

October 27, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for taking the time to leave us a great review Jez. It really makes a difference!

Rated 5 out of 5 stars

Had no problems

Had no problems, device was advertised.

Will definitely be using these people again.

September 26, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the 5-star review Tom!

Rated 5 out of 5 stars

Dynacord mixer issue

I ordered a Dynacord mixer from audio trader and when it arrived with me it had a problem and was returned for refund. Audio trader could not have done better or been more apologetic about the issue. The return was fast and hassle free, the refund was too. Brilliant service and I won’t hesitate to use them again

October 7, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Apologies for the issues and thanks for leaving us a great review, dispite the issues!

Rated 5 out of 5 stars

Mission Speakers

Supplied and delivered a pair of Mission speakers which matched the description and photos.

October 3, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks for the amazing review, we really appreciate it

Rated 5 out of 5 stars

A fast and prompt service from Audio…

A fast and prompt service from Audio Trader. I agreed a trade in price, a courier collected my equipment and payment was deposited in to my account. All completed in a few days. Five stars, I would definitely use AT again.

October 22, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the amazing review Paul, we appreciate it lots!

Rated 5 out of 5 stars

Highly rate this service

Went online and got a valuation on 2 items, got a price back in 24 hours , agreed the price and 2 reply paid labels were emailed
Sent items and got the money paid into my account 3-4 days later
Use with confidence

October 21, 2025
Unprompted review
Audio Trader logo

Reply from Audio Trader

Thanks so much for the excellent review Graham! Much appreciated!

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