augment.eco Reviews 4,893

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent service and responsive support, noting quick replacements for faulty parts and efficient repairs. Many people also praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The build quality of the scooters is often described as extraordinary, with consumers appreciating the sturdy and reliable design. However, some customers also noted inconsistencies with product performance, particularly regarding battery life and motor power, especially for heavier riders or uphill climbs. A few other people also felt that customer service was occasionally unhelpful or unresponsive, and some experienced issues with receiving refurbished scooters that did not work properly.

Based on these reviews

Rated 4 out of 5 stars

Scooter works fine, decent capability for a season. Service is good and responsive, there was a faulty hand bar and they replaced it within a week. You can claim 5% off your subscription with the disc... See more

Rated 4 out of 5 stars

The E-scooter is good for its purpose but the battery doesn’t serve as needed. Please work on the batteries it will help. Thanks

Rated 5 out of 5 stars

The braking system of this electric scooter is excellent. Even during hard braking, there’s no risk of tipping over. Whenever I ride it, I feel fully confident that it won’t cause any accidents. The... See more

Rated 5 out of 5 stars

The scooter did 4000km before the pole cracked, the webshop had break pads and every small things I needed and Could replace by myself, I was late with payments up to 3months, they only sent a few e... See more


Company details

  1. Bicycle Store

Written by the company

We’ve made it easier. Get your full-service eScooter now and start discovering on your own two wheels without the risk.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Augment.eco don’t respect its customers

Augment.eco out of nowhere blocked my scooter. When I was far from home. There is no reason to block it as my invoices is paid and even we are done with our contract. I tried to contact them, but the number on website is not working and it’s been a 2 hours at this moment, no one answered me. So now I’m walking for 5 km to get taxi. And this is not the first problem with this company. Cannot recommend it. As well now I have my 2nd scooter, as first one that I bought didn’t last for even a year. So they sent me replacement and it also took some months.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

The braking system of this electric…

The braking system of this electric scooter is excellent. Even during hard braking, there’s no risk of tipping over. Whenever I ride it, I feel fully confident that it won’t cause any accidents. The build quality is also extraordinary.
I just want to say it’s heavy Machine.

September 7, 2025
Rated 1 out of 5 stars

Save your money

Save your money, battery long range, can’t even go 10km with a weight of 80 kg.
If you want to keep the scooter after subscription ends, you again need to pay a lot of money.
Just don’t

September 4, 2025
Unprompted review
Rated 4 out of 5 stars

Battery

The E-scooter is good for its purpose but the battery doesn’t serve as needed. Please work on the batteries it will help.
Thanks

July 12, 2025
Rated 5 out of 5 stars

Recommend!

Received the scooter in great condition. I rented a used one. Received quickly and works as a charm. Also very easily foldable wich was a nice surprise. No downsides so far.

May 12, 2025
Rated 1 out of 5 stars

they send back old, used ones that don't work

It started off as a good idea, but it's not working. In the last month I had to change the scooter 3 times because they keep sending refurbished ones that don't work properly. The last one just stopped working after 1 day of use!! all the fast response and sending another one in good time doesn't mean a thing if your product is bad and doesn't work. waste of money!

July 8, 2025
Unprompted review
Rated 4 out of 5 stars

You get as advertised

Scooter works fine, decent capability for a season. Service is good and responsive, there was a faulty hand bar and they replaced it within a week. You can claim 5% off your subscription with the discount code dwg9d. You can use it and share!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Augment Scooter Rentals

Overall, Augment’s scooter rental service provides excellent value due to its affordability, convenience, comprehensive maintenance coverage, and sustainability focus. For individuals seeking a reliable and stress-free commuting solution without upfront investment or hidden costs, Augment is highly recommended.

March 2, 2025
Rated 4 out of 5 stars

Hello Team

Hello Team

All is awesome, has fast service, but I wish you guys could make something way stronger that would go faster (on the driver's risk, of course).
Also rear wheel drive would be great, because the roads have so much gravel and ect, so when you take turns slowly and push the accelerator then it's very dangerous. Slippery.
Otherwise, fast and friendly service and the new Alturo quality is very neat. (Rear wheel break loosens way too quickly though)
I just wish it was faster.

January 24, 2025
Rated 3 out of 5 stars

Nice e-scooter, bad app

E-Scooter works fine. Enough power, but could handle overheating a little better. The app is useless. Needs manual unlocking trough phone every 10th time. Also when not using the app for some days, it logs off completely. I don‘t want to enter my e-mail and password into an app when I‘m in a hurry and just want to use my e-scooter.

October 2, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look