Aunt Betty Reviews 24,598

Quick and easy purchase process with fair price!

This was a simple and intuitive booking process. I was able to navigate seamlessly through the screens, and the reminders to check for accurate details were in the right places. The extras on offer were well considered and reasonably priced but opting out was simple too. There were several payment options and the fees were transparent.

Requested a refund in March due to the Middle East conflict and the process has been exhausting. I have spent over 15 hours across multiple live chat sessions because calls were never answered.

Eventually the refund was supposedly processed, and I was told to wait up to 12 weeks for an EMD voucher from Qatar Airways. It has now been almost 8 weeks, and after contacting Qatar directly, they have no information about my booking or refund request at all.

Aunt Betty has provided little to no help or updates throughout the entire process.

Extremely disappointing customer service. I will now be escalating this matter to the ACCC.

I regularly travel overseas and find Aunt Betty the best as far as customer service, pricing and options go.

Extremely Bad Customer Service!
We booked tickets through them and got a message from the airline that a flight got cancelled and we needed to rebook through Aunt Betty. It is pretty much impossible to get hold of them. When calling I was on hold with them for 3hours and 28 minutes (!!). When I tried their chat service online, I waited 5 hours (!!!) for someone to connect. By that time I was long gone from the computer. When you click on 'support' on the 'manage booking' page the link doesn't work. It's obvious, they don't WANT to help you! I think they can probably offer a good price, but if anything goes wrong and you need support, you're lost. I would never use them again.

I had an extremely disappointing experience booking through Aunt Betty. I searched for flights departing on 20 June, however the search results displayed flights departing on 19 June, which caused confusion and led to me accidentally booking the wrong date. The booking process was not clear at all.

What made the situation even worse was the customer service. I spent what would total over 30 hours on hold across multiple occasions trying to get assistance. I also sent emails and enquiries and received little to no response. After finally getting through to someone following another 4-hour wait, I was told that despite paying extra for refundable tickets, I could not receive a refund and would instead need to pay around $700 just to change the date.

Overall, this was an incredibly frustrating and stressful experience. Poor communication, extremely long wait times, and unclear booking details made this one of the worst travel booking experiences I’ve had. I would not recommend booking through this company.

I received automated emails a leg of my flight next week via Middle East was cancelled asking for email response or to manage the booking online. Online changes not possible so I called last night- 2.5 hours on hold to change my flight (I had details ready). Today I received random text and emails suggesting one flight changed but no details for the other or any confirmation so I called back. 1.5 hours on hold and now concerned that this won’t be managed well if I can’t call from overseas the next time. I get through to be told the agent didn’t do the flights correctly and no changes have been made - ask about a refund and she hangs up on me, I call back to cancel (1 hour 20 mins on hold) - same agent confirms my booking number and hangs straight up. I don’t have flights or a refund - no complaints mechanism. Not good enough.

Easy to navigate, easy to understand and no hidden fees.
What you se is what you paid for. Reliable

I was surprised as to how easy was to book my flights.

I am extremely angry and frustrated and disappointed with the service from Aunt Betty. I need to get a refund for flights cancelled by the airline due to the Middle East war and I have been trying to have this resolved since March and so far there has been no response from them.

For the nearly the past two months, I have been trying to get in touch with their customer service team. I’ve called multiple times, only to be left on hold for hours and hours with absolutely no response. It’s unacceptable and incredibly frustrating.

I also tried their online chat support several times. Each time, the waiting period was ridiculously long, and even after waiting for hours, no one ever responded. It feels like there is simply no support available at all.

On top of that, I sent numerous emails requesting a refund — and yet again, no response whatsoever. I have gone to the website, Manage Booking, at least half a dozen times and submitted details of the booking and requesting a refund for flights cancelled by the airline but there is not even an acknowledgement that the request has been received.

This is especially frustrating as I had also paid for Priority Support which clearly means nothing to them except grabbing more money from travellers.

I have waited almost two months, I am left with no resolution, no communication, and no support. This level of service is completely unprofessional and disappointing. I would not recommend Aunt Betty to anyone based on this experience. It looks I will have to take action through the travel ombudsman.

Best price
Happy with it thanks

Clear and easy process

Got an email informing involuntary downgrade due to aircraft changes. The email is asking to confirm the acceptance of the downgrade without any compensation which obviously is not OK. Replied the email asking for more options and clarification, a month in, no reply..Such as scam.

my flight was cancelled by airline and my connecting flight was not changed..tried to get hold of Aunty Betty on all platforms, on hold for hours. got no response from emails, no virtual reality bott, had to buy new flight home at own expense...will never use them ever again, and will report to ACC for absolutely no costomer support and leaving me in the lurch in Katmandhu

Do not use this third party platform. My connection flight got changed and I never received any communication from aunty Betty, I only knew because my brother had booked directly through the airline and we were on the same flight…. I had to ring the airline directly as I could not even get a hold of aunty Betty. I have been on hold for 60 mins on two occasions with NOBODY answering, no one answers emails also. Does anyone even work there???

I have not been able to contact the customer support which is meant to be 24/7. They have cancelled my flight and not given me a replacement. Moreover, they have not answered my many emails and queiries or picked up my call. I am getting anxious since I am due to flight out niext week.

User friendly website and fast communication. Have used Aunt Betty on several occasions now and would recommend to anyone.

Have been trying to get in contact with them for a week now - tried calling 4 times. Emailed, called and used the 24/7 live chat - 5 hour wait or no response to any of my emails/messages.
They rescheduled my flight and refunded part of my flight. Need to confirm which flight I still have confirmed. Can someone help please?