While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought the nirvana crochet thinking that it's made in Singapore by the local craftsman I support Singapore brand Not likely to purchase the other bags unless I am sure it's made in Singapor... See more

Rated 1 out of 5 stars

The bag literally melted on me after one year of having it. I kept it in a dust bag, and did not expose it to extreme weather. I reached out to them but they never replied. I ended up with red dye all... See more

Rated 3 out of 5 stars

I purchased a Nirvana snow bag which i was very happy with at first, and then i had a major issue with it. I contacted AUPEN service via email and i must say how impressed I was with there prompt r... See more

Rated 5 out of 5 stars

Heard a lot of good things from their collection and I tried to give it a go. I bought the Nirvana handbag as a gift for my wife and she absolutely loves it. It is lightweight, comfortable and has a... See more

Company details

  1. Handbags Shop

Written by the company

Operating from our studio in Singapore, AUPEN crafts unique and distinctive pieces that elevate your closet. Our dedication to conscious luxury extends beyond material choices. At AUPEN, we take pride in building a brand that thrives on craftsmanship, community, and creativity.


Contact info

3.4

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sketchy company..

Sketchy company... They charge $80 just to restock the product. Which is outrageous for a product that weighs less than 2kg. The product itself costs less than $80 to produce / ship, therefore they make money regardless if the product is defective and you have to return. Also product ships directly from the factory which is very unusual for a "boutique" bag company. Operates more like a dropshipping company... very disappointing.

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor quality given the price

Very poor quality given the price, when it arrived the box was battered and certainly not in a condition to wrap. On looking to return and get a refund they make it virtually impossible and deduct $80 dollars for the priviledge

November 1, 2023
Unprompted review
Show reviews in all languages. (44 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look