Auraglow Reviews 12,716

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and functionality, often highlighting the innovative designs and the effectiveness of the lighting solutions. Many people appreciate the efficient and prompt delivery service, noting that orders arrive quickly and are well-packaged. The overall service is consistently described as superb, with consumers expressing satisfaction with the ease of ordering and the helpfulness of the company. However, some customers also noted issues with product durability, with a few instances of lights failing after a relatively short period or arriving damaged. There were also occasional mentions of delays in order confirmation or delivery, and some reviewers found the wiring space in certain products to be restricted.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely good service very efficient. I have purchased these lights previously and find them very good. Safe at night as they are motion sensor wireless table lights. I use them in my hall and ens... See more

Company replied

Rated 5 out of 5 stars

Brilliant, always, highly recommend. Recent help/purchase, the technical team are so kind and patient, both times I’ve needed help. This time Macaulay was to the rescue, I had to explain that I nee... See more

Company replied

Rated 5 out of 5 stars

This is a fantastic niche company, with products to match. I bought a 1 metre strip with LED lights. The description on the website was totally accurate, and the product is excellent, with very clear... See more

Company replied

Rated 5 out of 5 stars

This light is a smart addition to the entrance to your home. The PIR works well and ensures you can access your home easily when returning on a dark night and that you can see nighttime visitors arri... See more

Company replied


Company details

  1. Lighting Store

About Auraglow

Written by the company

Auraglow.co.uk supply the highest quality LED light bulbs at trade prices. Orders are dispatched almost instantly from our 12000 square foot warehouse. We pride ourselves on having excellent customer service and are always just a phone call or an email away.

Auraglow was formerly known as leds-lights.co.uk

Auraglow details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Fantastic company!

I have bought from this company many times and love the products and great customer service.

April 7, 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great lights- very versatile

Great lights - very versatile

March 30, 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

This is the third one I’ve bought

This is the third one I’ve bought, very pleased, enough said

April 9, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 1 out of 5 stars

4 Auraglow lights, after 2,5 years 3 developed faults

This review is about the products I purchased which were 4 Auraglow Florence lights. After two and a half years 3 of them have developed faults but are out of warranty. The lights themselves are of solid construction but the PIR and Motion sensor adjustment buttons are only accessible by taking the light off the wall bracket - a really stupid design especially if you want to try to adjust them in the dark or at dusk. I have one light that flashes at dusk but eventually comes on when it gets dark but then goes off a few hours later. A second light that works when you cover the sensor in daylight but won't come on at all when it's dark and a third that is on ALL the time. I've tried all the fault finding suggestions that Auraglow sent and tried many times adjusting the daylight settings but they didn't work. Now consigned to binning these and buying some new lights.

Edit: I wouldn't describe two and a half years as "extended use" for outside lights, my previous lights worked for over 25 years. The fact that 3 out of 4 lights failed with similar faults with the sensor points to a design or component flaw. Looking at the sensor seal it looks like it has perished and it may have resulted in water ingress.

April 17, 2026
Unprompted review
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Reply from Auraglow

Dear Alan,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you’ve experienced issues with several of your Florence lights after extended use. While our products are designed for durability, all electrical items are subject to wear over time, and our warranty reflects the period in which we can guarantee performance under normal use.

We appreciate your comments regarding the sensor adjustment design and will ensure this is passed on to our product team. Your feedback is valuable in helping us improve future designs.

We understand your frustration that the troubleshooting steps did not resolve the issues. While we’re unable to offer replacements outside of the warranty period, our support team remains available should you wish to discuss the matter further or explore current product options.

Kind regards,
Auraglow Customer Support

Rated 5 out of 5 stars

always fast and efficient service

always fast and efficient service and quality products

April 9, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Have shopped with them before very…

Have shopped with them before very pleased with the service and goods would certainly recommend them.

April 7, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

My second purchase from Auraglow and…

My second purchase from Auraglow and could not be more delighted. Great product w/easy installation for a non DIYer. Just the job for under cupboard lighting and works a treat.

March 27, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Was looking for a motion sensor light…

Was looking for a motion sensor light and saw one on Auraglow and got a small discount on the price so thought I'd give it a go. Delivery was very quick. Light works exactly as described and I'm very pleased with it. Would definitely buy from Auraglow again.

April 7, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 4 out of 5 stars

Great quality security light!

Bought an outdoor solar security light, our original from Auraglow only lasted for a year. We’ve generally had no issues with their products… as a gesture of goodwill they gave us a discount code. Our new light is very well constructed and extremely bright. Keeping my fingers crossed this lasts a bit longer… good customer service - and a UK call
Centre…

April 2, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. the light on your recent order has a 1-year warranty that starts on the date of order, so please do not hesitate to get in touch if there's any issues and we would be happy to help. We look forward to serving you again soon!

Rated 5 out of 5 stars

New lights

I have already brought 3 of these and wanted to add another 2 excellent service as before I would recommend this company to anyone.

April 7, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great service

Great service. After payment, delivery was very prompt

April 7, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Fantastic first leaf light i purchased…

Fantastic first leaf light i purchased wouldn't charge so a replacement sent very quick. The light itself is beautiful for my conservatory where there's no plug. Gives a lovey warm light really pleased. Thank you customer service really helpful.

April 7, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Prompt & efficient

April 4, 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Delivery received quickly

Delivery received quickly
Lights have a lovely soft glow.
Exceeds expectations

April 4, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Faulty item returned replacement sen…

Faulty item returned replacement sen within 3 days

April 4, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We are happy to hear that the issue with one of the lamps was resolved to your satisfaction; once again, we sincerely apologise for the inconvenience caused. look forward to serving you again soon!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Had a problem with a faulty set of lights which was rectified immediately and replacement set delivered asap as we were going away and wanted to use the lights for the awning on our caravan. Can’t fault the service and would definitely recommend.

March 28, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We are happy to hear that the issue with one of the lamps was resolved to your satisfaction; once again, we sincerely apologise for the inconvenience caused. look forward to serving you again soon!

Rated 5 out of 5 stars

Really pleased with the lights

Really pleased with the lights, there was a problem with one but it was quickly sorted. Excellent customer service, a pleasure doing business with them.

April 2, 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We are happy to hear that the issue with one of the lamps was resolved to your satisfaction; once again, we sincerely apologise for the inconvenience caused. look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing wall lights.

March 27, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Beautifully designed night light

Beautifully designed night light, ideal for when we have the grandchildren for a sleepover.

March 30, 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Out door lights with p i r

Good quick delivery, lights appear to be good quality and are supplied with bulbs

March 31, 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

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