AURALU Reviews 303

These people don’t even deserve 1 star! I wish I had looked on here first before ordering the headphones. They advertised on a fake review page comparing them to Sony and Bose saying aurula ones are A+, (absolute fat LIE) When the headphones arrived they didn’t even work and the quality of them are absolutely terrible! Sent them back they said I need to pay 15% re stock fee! These people have lost the plot! Now Klarna have recharged me £109 even tho I’ve sent them back and have no headphones. This is what happens when you order cheap Chinese crap. You can’t even contact them, I’m really not happy 😔

I wish I could give zero. Products are very sub-standard, not even worthy of selling at a car-boot market.
Returns have to be sent to China even though purchased from a UK company. You have to pay for return and get proof they have received it.
Absolute joke - they have basically stolen over £100 of my money!!

I think there a great pair of earbuds nice quality chi wireless charging ! Use correct ear tips for a better experience the audio is great in my opinion anc enough to block out my own singing ! Only gripe is volume level could be a bit higher would love an app to tune and update ! 2months so far no problems as yet ! Bit pricey but I’m happy a lot of people expect $600 buds for $150 I took a gamble was happy !

The ear piece does not work properly, you can hear but the recipient cannot hear properly. The company kepp requesting phone recordings, etc, which I have done and also does not record sounds for earpieces only the phone and the company says 90 day return but actually the company refuse to let you return your item so do not purchase from them.

Thanks

Azmina

These are supposedly noise cancelling headphones but they only cancel about half of the TV sound. It's very distracting.
Music is clear and OK but not of a really good quality either.
Overall the headphones are OK but certainly not top of the range.

I bought it for sleeping. The sound quality is very good. One small drawback is that there will be a beep when shutting down. It would be better if this problem could be eliminated.

DO NOT BUY.
Actually purchased my headphones from their Australian website. Received quicker then scheduled by a couple of days. Faulty. Dead. No lights when charge cable inserted. Contacted their support and included a video. Email response back asking to provide a video :-(. That is when I realised this is a Chinese company and not an Australian one. Resent email with a link for video instead of file. Have tried contacting them multiple times and requested refund. No response from the company. Don't think I'll be seeing my refund any time soon :-(

How do you kick your own backside, what a scam. I paid this company 98 pounds for a set of wireless earbuds. As I did not receive a confirmation email I decided to check them out on trustpilot, shock horror. I immediately emailed the company to cancel my order and surprise surprise, they say they have not had my order neither have they received my money. I have emailed them with proof of payment from my bank and they are still saying they have not received my money. I am currently trying to sort this out via the fraud team at NatWest bank. please avoid these scammers at all cost.

Hiya,

I purchased these after seeing a review online. I think the review site was fake however when I purchased these headphones, I was given tracking code and my headphones arrived within two weeks. Tracking updates were provided throughout.

I was definitely nervous about buying because I saw the reviews on here however they did actually arrive and I like the quality and sound. They are comfortable too! Im not sure if they are worth £109 but Not bad as the reviews make out.

I have seen some reviews about them breaking after a few months so I will update with my usage.

Also pls note, I am very much a novice when it comes to sound quality BUT I don't think it's bad at all.

Plus I brought it with klarna so I am somewhat protected.

I am a seasoned internet user who has yet to fall for any scam online, but this one got me. So, please be careful.
I purchased some over the head headphones after reading the same paid for review as others.
I was given a Royal Mail tracking number that didn't work, I asked for a new one and was given the same tracking number but to use a website called 17track.net (which I had never heard of), I watched over the course of months the package being batted between various mail centres and then back out the country. It was only then that I looked on Trust pilot and my stomach sank.
Luckily, my bank gave me a refund.
After that, Auralu email me saying that they were disappointed that I had turned the package away at the door (not true) and that they would give me a refund but minus 15% because I had inconvenienced them. A scam on top of the original scam, it would seem.

Leave well alone. These scams are getting more and more sophisticated.

For the people who say the review from vacumtest mislead them into buying these headphones, be aware that the review itself is sponsored and the vacumtest website is ALSO chinese. This shows that the headphones comparisons itself is false and made up. Vacumtest has been reported as a scam website

I purchased these wireless headphones/earbuds after reading reviews on a Web page after a Google search for best wireless headphones. I think the page was a fake.
I then read the reviews on here and got instantly nervous and tried to cancel. Which they wouldn't. Even more nervous.
Never the less they turned up less than a week later and the quality is Good to be honest. The sound quality is decent to. There no Bose but a lot better than my skullcandy wireless buds.
Only bought then for the gym we will see how they hold up.
In my ears now and I can't even tell there in to be honest. Very comfortable.

Just to jump on the band wagon, brought in haste without checking reviews. THEN read reviews literally 3hrs after original order. Sent an email to confirm I wanted to cancel the order and be refunded, only to be told it was far too late in the process. Have been trying to get a returns address from them, as the product will be going straight back, without opening........so far 4 emails in I have been unsuccessful in clawing an address from the "service" dept. Woeful.....

At almost £100 I expected decent quality and reassuring sound. However, that is so far removed from what I got. Quite simply the worst headphones I have ever purchased. Within 4 months one of the headphones hardly worked as the sound was so faint. I contacted customer service to find a solution ad was told it must have been my fault!
Avoid Avoid Avoid. You have been warned.

Awful product, didn’t work and couldn’t get them to charge. Complained and asked to return and for a refund but I have had no response. And have raised an issue with Klarna. The positive responses are fake.

Paid £109 for it after seeing a review at vaccumtest who rated this headset as a clear winner. Wish i had seen these reviews first. Headphones arrived in about 5 days time.first impressions were disappointing,Poor packaging at this price and they sent an unbranded headset . Tested sound quality and that was even more underwhelming. I requested to return and they didn’t want to send me a uk return address instead asked me to provide evidence of bad sound quality coming from them. After one week and several emails sent to them, they came back saying if you want a full refund you need to send it china and pay for postage and customs! Which is shocking because I didn’t order from china neither they mentioned these headphones are coming from china. Eventually I disputed this transaction with my bank as Auralu has sent me a fake product and not willing to give me a return address in uk. Bank returned me the money but this whole dispute can take over 18 weeks to settle with Auralu.

In short this is a Fake brand and selling £10 headset for over £100s. Total scam

Do not under any circumstances buy from this company they are not uk based and you have to send back at your own expense to china at £26 and if your privileged enough to get refund they deduct 15% from what they give you back. I could kick myself for not checking trust pilot first. Do not make the same mistake!!!

I requested to cancel my order almost immediately after placing it, after waiting for a response, Auralu notifies me that the order has been dispatched, then promptly sends an email saying they cannot refund me or cancel the order because it has been dispatched.
I suggest anyone who has ordered via Klarna escalates the matter through them so they can investigate the case and mark the company as fraudulent to prevent this from happening to anyone else.

DO NOT BUY.
Thinking I was buying from a UK business, but it was a Chinese company with a fake UK website. I did not know this until the confirmation email came through. Tried to cancel it within minutes of the confirmation email came through. They said they couldn't do this and had to wait till the product came then I had to pay to send it back to them- which I did. And advised Klarna of this- they paused the payments to them. Auralu said I wouldn't get a full refund and kept telling me to lift the dispute with Klarna and they'd give me 5%-10% of the product value as a refund if I did- rather than answer any of my actual questions they kept repeating above.
My package in the end got "lost" on the way to them, as they have not got the product, no refund. And Klarna has had to lift the pause. So I am now out of money and no product.
Customer service Awful. Return policy awful.

It is suitable for both sports and driving, with an excellent compatibility effect and a quick response time. I was hesitant to buy it after reading the reviews, but I still wanted to try it since I can return it anyway. The delivery was unexpected quick, so far everything is going well.