Aura Salon FurnitureReviews 

Reply from Aura Salon Furniture

Jun 2, 2025

Hi Marta, 

We’re sorry to read your review, especially as it does not reflect the actual timeline or level of service provided. Your order was placed on May 10th with express delivery, and while there was a brief delay, we kept you informed throughout — including via email, WhatsApp messages, and a follow-up phone call. 

In recognition of the delay, we also offered you an upgraded item at no additional cost which you turned down and opted to wait for the item originally ordered. The fulfilment time and shipping updates were clearly relayed to you by email, and the parcel was delivered on May 29th as confirmed by our records.

We’re disappointed that you’ve chosen to post a public review that doesn’t accurately reflect the full situation, despite our efforts to communicate and resolve things directly. That said, if there’s anything more we can do, please don’t hesitate to get in touch.

Kind regards,

Kind regards,
AURA

Reply from Aura Salon Furniture

Jun 17, 2025

Hi Saira

Thank you for your lovely review! We’re so pleased to hear that you’re happy with your salon furniture and that Luke was able to assist you so well. We’ll be sure to pass along your kind words to him. We truly appreciate your support and look forward to welcoming you back in the future!

Best regards,
AURA

Reply from Aura Salon Furniture

May 20, 2025

Dear Abbie,

We're genuinely sorry to hear about your experience and completely understand your frustration.

We want to clarify that we are absolutely not a scam – we are a small, dedicated business that works hard to serve our customers. In your case, we’ve been unable to move forward with sending your trolley or issuing a refund because a chargeback was opened via your bank. This puts the matter into the hands of your payment provider, and unfortunately prevents us from processing anything further on our end until that case is resolved.

We have tried to reach you multiple times and have responded to your bank with the required documentation (which we are happy to share with you directly as well). We remain more than willing to resolve this for you – whether that means sending the trolley or arranging a refund – but we do need to speak with you to move forward.

Please call us directly on 0208 050 2533 and ask for one of the team. We’re here to help and genuinely want to resolve this for you as quickly as possible.

Thank you,
Natalie – AURA Customer Care Team

Reply from Aura Salon Furniture

Updated May 12, 2025

Hi John, 

We take all feedback seriously, but after thoroughly checking our records, we’ve been unable to locate any order under your name. We’ve also reached out to request more details so we can verify and address your concerns properly but as of now, we have not received a response. 

If there has been a genuine issue, we absolutely want to put it right. Please email us at sales@aurasalonfurniture.com or call our team directly on 0208 050 2533, and we’ll be happy to assist you. 

We work hard to provide great service, and all of our reviews are from genuine customers. False or misleading reviews can be damaging to businesses and are not in the spirit of fair feedback. 

We remain committed to supporting our customers and hope to hear from you directly so we can resolve this matter if it is legitimate. 

Kind regards,
AURA

Reply from Aura Salon Furniture

May 7, 2025

Thank you so much for your kind feedback — I’m really glad to hear you’re happy with the service you’ve received. It’s been a pleasure helping you, and please don’t hesitate to reach out if there’s anything else I can assist with. 

Thanks again for your support! 

Kind regards,
AURA

Reply from Aura Salon Furniture

May 2, 2025

Hi Tim,

Wow - thank you so much for this incredible feedback! Reading your review truly made our day. It’s fantastic to hear that Luke and Natalie were able to help bring your vision to life, from the barber chairs and wash units to planning out the next phase for your wife’s salon extension.

We’re so pleased everything came together quickly and at the right price, helping small, growing businesses like yours is exactly what we aim to do, and hearing that we played a part in making your dream a reality means the world to us.

We can’t wait for you to receive the massage tables and nail stations, and we’re here every step of the way to support you both as your business continues to grow.

Thank you again for trusting Aura — and for your kind words about our team. We’re cheering you on and are always just a call away whenever you need us!

Best regards,
AURA

Reply from Aura Salon Furniture

May 2, 2025

Hi Harjit,

Thank you so much for this fantastic 5-star review, your kind words truly mean a lot to the entire team here at Aura!

We’re thrilled to hear that you’re so happy with both the service and the quality of your new furniture. Natalie will be especially pleased to know that her support made such a positive impact during your setup.

It’s great to know everything arrived in perfect condition and that the process was smooth from start to finish, that’s exactly the experience we aim to deliver for every customer.

We’re so grateful for your recommendation and can’t wait to work with you again as your shop continues to grow. Wishing you every success with your new barbers and stylist space!

Best Regards,
AURA

Reply from Aura Salon Furniture

Apr 30, 2025

Hi Penny,

Thank you so much for your kind words — we’re absolutely thrilled to hear how happy you are with your new salon furniture, wash basins, and styling chairs!

Luke, Natalie, and Harry will be over the moon to know their help and support made such a positive impact. It's fantastic to hear that the quality has exceeded your expectations and that everything has come together so well for your salon.

We really appreciate you choosing Aura and taking the time to share your experience — it means a lot to the whole team.

Wishing you every success with your refreshed space, and we’re always here if there’s ever anything more we can do!

Best regards,
AURA

Reply from Aura Salon Furniture

Apr 30, 2025

Hi Serita,

Thank you so much for this wonderful feedback — it truly means a lot to us, especially at a time when we’ve been working hard to improve every part of our customer experience.

We’re so pleased to hear that Natalie was able to support you throughout, and that everything arrived smoothly despite the parking challenges! Knowing that the items have exceeded your expectations and helped set up your new salon makes us genuinely proud.

Your kind words and continued trust (with your next order already placed!) give our whole team a real boost — so thank you again for choosing us and for letting us be part of your exciting new venture.

Wishing you every success with your new salon, and we’re always here whenever you need us.

Best regards,
AURA

Reply from Aura Salon Furniture

Apr 28, 2025

Hi Matt,

Thank you so much for taking the time to leave such a detailed and fair review. We really appreciate your honesty about the journey you've had with us.

We’re genuinely sorry for the communication delays earlier in the process — you're absolutely right that it wasn’t good enough, and we’re so pleased you’ve noticed the improvements we've been working hard to make. Keeping our customers better informed is a top priority for us moving forward.

We’re also very happy to hear that you're pleased with the quality and value of your furniture, and that the small issue with the minor damage is being handled quickly and to your satisfaction. It’s great to know the gesture of the free trolley and the recent updates have helped rebuild some trust.

Thank you again for your patience and understanding — and for giving us the opportunity to put things right. We truly look forward to serving you even better next time!

Best regards,
The Aura Team

Reply from Aura Salon Furniture

May 14, 2025

Dear Tammy,

Thank you for your review and for updating it to reflect the resolution.

We understand your frustration and are genuinely sorry for the delays and the lack of timely communication you experienced. We’d like to clarify that we did speak with you directly, and you acknowledged that the original review was written in haste. While we appreciate your updated comments, we were a little disappointed that this forum was used before giving us the opportunity to fully address the situation.

As we explained, there was an unexpected uplift in enquiries during that time, which unfortunately impacted our response times. Given the circumstances and your request for a refund rather than continued delays, we agreed that a full refund would be the most appropriate resolution—and this was actioned accordingly.

We are a small, independent business, and suggestions that we are a scam company are not only untrue, but can be deeply damaging to our reputation and ongoing operations. We ask that this be taken into consideration when sharing public feedback, and we hope you can appreciate the impact such statements can have.

We’re committed to learning from experiences like this and improving where we fell short. Thank you again for your custom, and we wish you all the best.

AURA

Reply from Aura Salon Furniture

Apr 23, 2025

Hi Paul,

Thank you so much for taking the time to leave this review — and more importantly, for sticking with us through the delays. We're really pleased to hear your furniture arrived safely and that the complimentary trolleys were a welcome gesture!

We completely understand your concerns along the way, and we want to sincerely apologise for the lack of communication and the worry it caused. You're absolutely right — we’re actively working on improving our customer care and update processes, so no one is left feeling uncertain about their order status in future.

It means a lot to us that, despite the bumps in the road, you’d still consider using Aura again. We’re grateful for your honesty and patience, and we look forward to delivering an even smoother experience next time around.

All the best with your beautiful new setup!

Best regards,
The Aura Team

Reply from Aura Salon Furniture

Updated Apr 22, 2025

Hi Mariam,

We're truly sorry to hear about your experience, and we completely understand your frustration – this is not the level of service we aim to provide, and we sincerely apologise for the stress and inconvenience caused.

Firstly, thank you for your patience. We want to reassure you that your order was shipped last week, and our delivery partner Palletforce has been in touch with you directly to arrange final delivery.

That said, we fully acknowledge that the delay from your original order date in January until now is far longer than acceptable, and we deeply regret the impact this has had. We also recognise that communication during this time could have been clearer and more consistent – and for that, we're genuinely sorry. While we have reached out throughout the process, it’s clear we fell short of your expectations, and we take full responsibility.

We’re taking this feedback very seriously, not just for your sake but for every future customer. We're actively reviewing and improving our processes to ensure delays like this don’t happen again, and that updates are more timely and transparent moving forward.

We value your trust and are committed to winning it back. Once your order is successfully delivered, a member of our team will follow up personally to make sure everything is in order a gesture of goodwill for the trouble you've experienced has already been sent in your shipment which your aware of.

Thank you again for bringing this to our attention – we’re truly sorry things went wrong, but we’re here to make them right.

Warm regards,
The Aura Team

Reply from Aura Salon Furniture

Apr 22, 2025

Hi Skye,

We're genuinely sorry to read this and to hear how let down you feel — please know this was never our intention, and we understand how incredibly frustrating your experience must have been.

We want to start by apologising sincerely for the delays and the confusion around your order. While your refund has now been processed in full, which we're glad to hear, we completely acknowledge that it should never have reached that point.

The delay in dispatch was due to a supplier issue with the basin taps, and we deeply regret the time it took to resolve. We did try to keep you informed along the way — including phone conversations and email updates — but we absolutely recognise that repeated delays and inconsistent communication led to a loss of trust, and for that, we are truly sorry.

To be clear, Aura is not a scam — we are a genuine business, and we care about our customers and their experience. That said, we clearly let you down in this instance, and we’re taking your feedback seriously to improve how we manage stock issues and customer communication moving forward.

We hope that one day you might reconsider us, and if you ever do, we’d love the opportunity to make it up to you.

With sincere apologies,
The Aura Team

Reply from Aura Salon Furniture

Apr 22, 2025

Hi Lauren

We're so sorry to hear about your experience, and we completely understand your frustration and disappointment — especially when you needed the backwashes urgently for your salon. You placed your trust in us, and we deeply regret that we’ve fallen short.

We want to assure you and others reading this that Aura is not a scam — we’re a genuine company, and we’re committed to sorting out issues like this properly.

Your order placed on 20th March was indeed affected by an unexpected supply delay, and we sincerely apologise that this wasn’t clearly communicated to you. We’ve looked into your messages and can see you’ve reached out several times — and while we did intend to reply across our channels, it’s clear we didn’t respond quickly or effectively enough. That’s not acceptable, and we're actively reviewing how we handle communication during stock delays to prevent this from happening again.

We’re genuinely sorry for the stress and disruption this caused, and although we know your trust in us has been damaged, we hope you'll give us a chance in future to show that we can do better.

Warm regards,
The Aura Team