Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
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Review summary
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I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
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Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
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Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick response
Quick response, clearly understood the issue, addresses my concern, professional tone. Who could ask for more?
March 2, 2026
Reply from Aurate New York
Hi Jacqueline,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your concern was clearly understood and addressed promptly.
Providing responsive, professional support is always our goal, so your kind words truly mean a lot to our team. We’re grateful for your support and look forward to assisting you again whenever you need us.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I still have not received my package
I still have not received my package
Thanks
Aaron
February 26, 2026
Reply from Aurate New York
Hi Aaron,
Thank you for taking the time to provide us with your valuable feedback regarding your order. We greatly appreciate your input and the opportunity to improve your experience.
Please be assured that your feedback has been forwarded to the relevant department for further review. Your insights are essential to helping us grow and enhance the expectations of our customers.
Looking into your order, I see that we are currently handling your concern. You will hear from us soon!
If there is any additional information you'd like to add or have any other concern with your gold, please feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday, 10 am - 6 pm EST.
All the best,
The A-Team
Reply from Aurate New York
Hi Malancha,
Thank you for your kind words! We’re so glad to hear that you found our support helpful. Your feedback means a lot to us, and we truly appreciate your continued support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The person assisting me
The person assisting me, Edmar, responded quickly and clearly-my issue was immediately resolved. I’m confident the issue I encountered with a bracelet I purchased was a fluke thing! I’m very grateful for the courteous service I received!
February 27, 2026
Reply from Aurate New York
Hi Karen,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you quickly and resolve the issue.
We truly appreciate your understanding and are glad your experience with us was positive. Your feedback means a lot, and we’re grateful for your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Last minute add-on
After submitting my order, I quickly remembered that I forgot to order an item. I emailed customer service to ask if they were able to accommodate such a last minute request and they replied quickly and added it onto my order. Thank you!
February 27, 2026
Reply from Aurate New York
Hi Nae,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist quickly and seamlessly add the item to your order.
We always strive to make things as easy and smooth as possible for our customers, and it’s wonderful to know that our support made a difference. We truly appreciate your kind words and your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Ring Saga
When I did finally get ahold of someone, Arthur did provide great customer service and was helpful. However, it should not have taken almost three months for me to receive my order and over a month to hear back from someone. Most companies would have offered a coupon code or something and they did not. Overall, happy I’m finally receiving my order and Arthur was very nice but I am still disappointed and will probably never purchase from Aurate again.
February 26, 2026
Reply from Aurate New York
Hi Jaclyn,
Thank you so much for taking the time to share your feedback.
We’re truly sorry for the extended delay and the time it took to receive a response; that’s not the experience we want for our customers, and we completely understand your disappointment.
Your feedback means a great deal to us, and we’re actively working to improve both our turnaround times and communication. We genuinely appreciate your patience and the opportunity to make this right.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very helpful and took a big…
Very helpful and took a big consideration for my personal situation to exchange an order. Left a great impression to me making me want to purchase again in the future
February 20, 2026
Reply from Aurate New York
Hi Jihyeon,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you thoughtfully and consider your personal situation. Creating a positive experience for our customers is always our goal, and we’re delighted to know it left such a great impression. We can’t wait to welcome you back for future purchases!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Reply from Aurate New York
Hi Katherine,
Thank you so much for your kind words! We’re thrilled to hear that our team was prompt, helpful, and able to provide reassurance. Your feedback truly means a lot to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Reply from Aurate New York
Hi Cheryl,
Thank you so much for your kind words! We’re delighted to hear that you found our team helpful. Your feedback means a lot to us and encourages us to keep providing the best possible service.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
The quickness AND detail of the…
The quickness AND detail of the response - great customer service!
February 21, 2026
Reply from Aurate New York
Hi Frank,
Thank you so much for your kind words! We’re thrilled to hear that you appreciated both the quickness and the detail of our response. Providing excellent customer service is always our goal, and it’s wonderful to know we were able to make your experience a positive one.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
I ordered a necklace not to long ago…
I ordered a necklace not to long ago which I'm sure is beautiful in person. The reason for my 3 star rating is because I have gone back to the site multiple times to try and purchase 2 more pieces and it gives me a notice of "we can't deliver to that address" which by the way is TX. I have contacted them and I got some fluff answer without resolution. Safe to say not a repeat customer. I have switched over to Etsy.
February 20, 2026
Unprompted review
Reply from Aurate New York
Hi Lismey,
First, thank you so much for your order and for taking the time to share your feedback. We’re really glad to hear you’re happy with the necklace itself, but we’re truly sorry for the frustration you experienced trying to place another order.
What happened is absolutely not the experience we want anyone. It sounds like there may have been a technical or system error, and we sincerely apologize that your previous outreach didn’t result in a clear resolution. That’s on us.
We appreciate you being honest with us.
If further questions come up, feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST.
Regards,
The A-Team
Reply from Aurate New York
Hi Michael,
Thank you for your feedback! We’re glad to hear that our team was able to respond quickly and provide a helpful link to assist you.
We truly appreciate you taking the time to share your experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Quick and helpful
February 18, 2026
Reply from Aurate New York
Hi Alexandra,
Thank you so much for sharing your feedback! We’re thrilled to hear that you found our support quick and helpful. Providing timely and effective assistance is always our goal, and it’s wonderful to know we were able to make your experience a positive one.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Phenomenal experience
Kimberly was very responsive and meticulous in how she detailed how to rectify my issue. Customer service was outstanding! Spectacular thanks!
February 18, 2026
Reply from Aurate New York
Hi Elizabeth,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that our team was able to assist you and resolve your concern. Your kind words mean so much to us and are truly appreciated.
Providing outstanding service is always our goal, and your “spectacular thanks” truly means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Quick and easy replacement request…
Quick and easy replacement request fulfilled. Couldn't have been easier. Thank you!
February 18, 2026
Reply from Aurate New York
Hi Julie,
Thank you so much for your kind words! We’re thrilled to hear that your replacement request was quick and easy; that’s exactly the experience we strive to provide.
We truly appreciate you taking the time to share your feedback.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
All the best,
The A-Team
Beautiful, Quality Necklace
I love my Aurate gold vermeil paperclip necklace! It is beautiful and is quite sturdy and solid - so klutzy me doesn't have to worry about breaking it! ha ha I can wear it daily with no worries, which is super nice!
January 12, 2026
Reply from Aurate New York
Hi Lauren,
Thank you so much for sharing your experience! We’re thrilled to hear that you love your paperclip necklace and that it’s both beautiful and sturdy enough for everyday wear.
We designed our pieces to be both elegant and durable, so enjoy wearing it daily, and thank you for being part of the Aurate family!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Reply from Aurate New York
Hi Mark,
Thank you so much for your kind words! We’re thrilled to hear that you had an “A plus” experience with our team. Providing thoughtful and attentive service is always our goal, and it’s wonderful to know that it made a difference for you.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Great customer service
Great customer service! They went above and beyond answering my product question. Happy costumer!
February 14, 2026
Reply from Aurate New York
Hi Stephanie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could go above and beyond to answer your product questions.
It means a lot to us to know that you had a positive experience, and we’re so happy to have you as a satisfied customer. We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
Reply from Aurate New York
Hi Vaughn,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and that our team was able to assist you quickly. Providing fast and helpful support is always our goal, so it’s wonderful to know we were able to make the process smooth for you.
We truly appreciate your feedback, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Warm regards,
The A-Team
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