The solitaire necklace is beautiful and can be worn dressed up or as a casual piece. This was an exchange and rather than return it the company said they would up the credit amount for an exchange ver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought 2 rings, a care kit and a necklace. The Necklace made me upset because after a month I received the information they were not able to fulfill my order, however, I asked them to replace for a... See more
Company replied
Heard all of my concerns and took care of me in the right, customer-focused way. Looking forward to doing business with you all again soon! Huge shout out to Jessah for her kindness and efficiency in... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I ordered the wrong city stamp (my mistake) and wrote to request Aurate switch it to the one I wanted. Kimberly responded right away and let me know she was able to do what I asked. I’m thrilled!
May 3, 2026
Reply from Aurate New York
Hi Mimi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
The response time was super quick and…
The response time was super quick and the customer service was top-tier!
May 1, 2026
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
A fast human response.
A fast human response.
The rep responded in less than 24 hrs, and it was clear it wasn't a canned response because she referred to something specific in my original inquiry.
Also - she resolved the situation in my first attempt.
April 29, 2026
Reply from Aurate New York
Hi Lianne,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Alison,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
A master class in responsiveness and care
I was contemplating a purchase, and dropped my iPad and accidentally hit the purchase button. Jessah was immediately responsive when I reached out and very respectful throughout the cancellation process and forwarded me to the Elide who promptly handled my request.
April 29, 2026
Reply from Aurate New York
Hi J,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Prompt response from a hard working…
Prompt response from a hard working crew. Thank you for answering my questions.
April 29, 2026
Reply from Aurate New York
Hi Jessica,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
10/10 for Customer Service!
The team was responsive, helpful, and resolved a shipping issue in record time. We are so appreciative of the excellent service!
April 28, 2026
Reply from Aurate New York
Hi Jennifer,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I received a prompt response to my…
I received a prompt response to my inquiry. Thank you.
April 27, 2026
Reply from Aurate New York
Hi Danielle,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Kimberly was great at assisting me in…
Kimberly was great at assisting me in with my missing item and made sure it was fixed in a timely manner!
April 27, 2026
Reply from Aurate New York
Hi Maria,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Prompt quality service
I had a problem with my order and reached out via email. I received a reply almost instantly even though it was a Sunday evening. The customer service representative was able to resolve my problem very quickly and to my satisfaction.
This is the fast attentive customer service that keeps bringing me back to Au Rate for most of my jewelry purchases.
April 25, 2026
Reply from Aurate New York
Hi Ara,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Buying from this company is always a…
Buying from this company is always a pleasure. Customer service is their priority and it shows. Their jewelry is beautifully crafted. Absolutely ❤️❤️❤️
April 27, 2026
Reply from Aurate New York
Hi Maria,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
The customer service team is helpful
The customer service team is always super helpful and polite. They respond quickly and provide a solution.
April 24, 2026
Reply from Aurate New York
Hi Nicole,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Quickly resolved a replacement issue…
Quickly resolved a replacement issue and super fast shipping! Kudos!
April 20, 2026
Reply from Aurate New York
Hi Tonya,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Juju,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I need the order canceled
I need the order canceled. My granddaughter’s wedding is May 15th!!!! Earrings won’t arrive in time! Please refund my money!!!
Claudia
April 21, 2026
Unprompted review
Reply from Aurate New York
Hi Claudia,
We’re sorry to see this review, as your order was canceled and refunded on the same day you reached out to us.
We completely understand the urgency given your granddaughter’s wedding, which is why our team acted right away to process your request as quickly as possible.
For future reference, our customer care team is always here to help and resolve time-sensitive requests via email.
The A-Team
Excellent customer service
Excellent customer service!
Kimberly was professional and handles the issue (lost in mail) quickly and efficiently. Appreciate the ease of resolving the issue.
April 22, 2026
Reply from Aurate New York
Hi Etan,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Excellent and efficient customer service experience!
April 21, 2026
Reply from Aurate New York
Hi Marissa,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Immediate reply that was personal
Immediate reply that was personal, professional and extremely helpful!
April 21, 2026
Reply from Aurate New York
Hi C,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Nina,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
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