The solitaire necklace is beautiful and can be worn dressed up or as a casual piece. This was an exchange and rather than return it the company said they would up the credit amount for an exchange ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I brought 2 rings, a care kit and a necklace. The Necklace made me upset because after a month I received the information they were not able to fulfill my order, however, I asked them to replace for a... See more
Company replied
Heard all of my concerns and took care of me in the right, customer-focused way. Looking forward to doing business with you all again soon! Huge shout out to Jessah for her kindness and efficiency in... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Immediate reply that was personal
Immediate reply that was personal, professional and extremely helpful!
April 21, 2026
Reply from Aurate New York
Hi C,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Nina,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Prompt response and my issue was…
Prompt response and my issue was addressed. Very professional.
April 19, 2026
Reply from Aurate New York
Hi Indrani,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Michelle,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
I have no idea how my initial Aurate…
I have no idea how my initial Aurate order got re-directed mid-shipment from my home in California to someone in New Hampshire, but I did get the earrings I wanted a few days later than expected. Very, very happy; the earrings are beautiful. I had ordered two more pairs of earrings shortly after I placed the first order and am looking forward to receiving them.
April 18, 2026
Reply from Aurate New York
Hi Reese,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Beautiful necklace
So beautiful. I love my sensu necklace. The quality is amazing. Another stunning purchase from Aurate.
January 10, 2026
Reply from Aurate New York
Hi Renee,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Fast and friendly service
Fast, friendly service. Great at handling a shipping problem. Highly recommend!
April 11, 2026
Reply from Aurate New York
Hi Kirk,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Amazing customer service standing by…
Amazing customer service standing by their great quality products.
March 24, 2026
Reply from Aurate New York
Hi there,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Chrysse,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Ruyi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very responsive and helpful.
April 14, 2026
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Pretty terrible customer service
Pretty terrible customer service. I ordered hoops from them and they freaking took five weeks and it came defective. Thankfully I was able to find the hoop that fell off due to their defect. On top of it they expext me to ship back the defective hoop and then they will ship me the new hoop in another five weeks which is just pathetic.
April 13, 2026
Unprompted review
Reply from Aurate New York
Hi Vandita,
Thank you for sharing your experience. We’re really sorry to hear about the delay and that your hoops arrived defective, that’s understandably frustrating.
This particular piece is made to order, which is why it requires additional time to produce. That said, receiving an item with a defect after that wait is not the experience we want for you. We appreciate you sending the piece back so our team can review it and ensure your replacement is made properly.
Please know we’re doing everything we can to move your replacement along as quickly as possible and get it out to you as soon as it’s ready.
The A-Team
Excellent customer service.
April 11, 2026
Reply from Aurate New York
Hi Wendy,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Don’t sleep on the repair/polishing service through warranty
Sent in a pair of earrings and 2 rings for repair and polishing. Items were returned to me fairly quickly and looked brand new! Love that this is an option under the warranty!
March 17, 2026
Reply from Aurate New York
Hi Ali,
Thank you so much for sharing your experience! We’re thrilled to hear that your earrings and rings came back looking like new and that the process was quick and seamless for you.
It means a lot to know you’re enjoying the repair service under our warranty; we’re always here to help keep your pieces looking their best!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Anthony,
Thank you for taking the time to share your feedback; we truly appreciate it. Hearing your thoughts on both our product quality and customer service means a lot to us, as it helps us continue to improve and provide the best experience possible.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Janina,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
I ordered one of those mystery boxes…
I ordered one of those mystery boxes earrings were broken - I emailed and was told too bad so sad - I love buying thing but this place I wouldn't recommend
December 30, 2025
Reply from Aurate New York
Hi Jody,
Thank you for taking the time to share your experience, and I’m so sorry to hear about what happened.
We understand how disappointing it must have been and feel unsupported; that’s certainly not the experience we want for our customers. Your feedback is important to us, and we’ll be sharing it with our team.
We truly appreciate you bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Riley,
Thank you for sharing your experience! We’re glad to hear that our team was able to respond quickly and assist you with modifying your order.
We truly appreciate your feedback!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Love this company and customer service!!
April 8, 2026
Reply from Aurate New York
Hi Tara,
Thank you so much for your kind words! We’re thrilled to hear that you love our company and the service we provide.
Your support means the world to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Debra,
Thank you for your feedback! We’re glad to hear that our team was able to respond promptly.
We truly appreciate you taking the time to share your experience!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.