Auravibes Reviews 

76
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Ordered 3 weeks ago (birthday present). Goods not received, tracking or dispatched notification never received from this business either!. No replies to my emails, I sent several! No telephone number... See more

Rated 1 out of 5 stars

Ordered three 3 inch rose quartz angels at £12 each only 2 sent, totally ignored my email. No communication whatsoever. I will obviously never deal with them again, but I have come on here purposely t... See more

Rated 1 out of 5 stars

Ordered two items, assuming it was a legit company. The order never arrived and they ignored all three of my email queries. I wish I’d looked up Trustpilot first. I filed a dispute with my bank over t... See more

Rated 3 out of 5 stars

Took longer than expected, even taking the strikes into account. Chased up the order twice, was given a scan of the shipping label (on request) with the second message. I believe it was only shipped... See more

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1.5

Bad

TrustScore 1.5 out of 5

76 reviews

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1.5

All reviews

(76)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Snail Mail

Dispatch time is soooooo slow. Order from another company if you require reasonably quick delivery.😞

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

So I urgently needed a natural crystal pendulum to help with healing and, having read the reviews, decided to email them. It was early morning and I got an immediate response. They were extremely helpful and understanding and posted me the pendulum same day, first class post. It arrived well packaged and quickly. I have to say they showed excellent customer service and were a delight to experience. I would definitely recommend them and their products.

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

I wish I read the reviews before buying…

I wish I read the reviews before buying from this company.... unfortunately i am expecting the same as many here. Placed an order for nearly £100, 3 weeks ago. No goods, they communicated with me saying it was sent but it wasn't. Not sure what to do. There was no paypal option so i psid with my debit card, will try to report it with my bank.

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

I came on here to find out if I’d been…

I came on here to find out if I’d been scammed, placed an order 05/05 and it’s now 2 weeks later still nothing received, emailed a couple of times keep being told 2-4 days. Genuinely disappointed. AVOID THIS COMPANY

May 16, 2023
Unprompted review
Rated 3 out of 5 stars

Postage is slow

Goods took a long time to arrive approx 2 weeks, they need to improve on that to make sure orders are shipped out within 24hrs of being placed.

Prices are reasonable but some of the images are misleading.

I ordered the garnet bracelet which shows an image of a much bigger bead than the one that I received

I also ordered the natural garnet Dodecahedron which Im happy with as is a good size for the price.

Communication was ok as they did respond to my queries via the contact form on their website but when confirming the shipment they sent me a label that had another customers details

January 30, 2023
Unprompted review
Rated 4 out of 5 stars

Nice quality items

Was getting a little concerned about the delivery of my items so contacted the company by email and they were very helpful. Received all but one item which was out of stock. Good communication and quick response to queries via email. Will happily shop here again

December 30, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with my amethyst tree

The item was delayed and I was a little concerned after seeing all the bad reviews.However I emailed and received a response quickly to let me know it would be delivered shortly. Which it was, my amethyst tree arrived just a few days after my email and it’s beautiful. Absolutely love it, thank you Auravibes

December 21, 2022
Unprompted review
Rated 3 out of 5 stars

Great product, service leaves something to be desired

Took longer than expected, even taking the strikes into account. Chased up the order twice, was given a scan of the shipping label (on request) with the second message. I believe it was only shipped then, even though the first response was that it should have been with me within 3-4 working days.
Product itself is exactly as described, really quite lovely.

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Fake company

My partner placed an order for £50 of crystals, they never arrived. The company has not responded to emails. Upon investigating them we found they are registered to a waste disposal site and their returns address is a take away in London. We have reported them to Companies House, Google and the National cyber crimes unit.DO NOT USE THIS FAKE COMPANY

November 15, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

What they send isn’t what’s advertised and I’m pretty sure they’re not real stones then no one responds to emails so it’s impossible to return

September 25, 2022
Unprompted review
Rated 1 out of 5 stars

Never received item

I ordered a necklace pendent and they did not respond to any of my emails asking if the item has been dispatched. Never received my item or any dispatch information and never heard back from them. DO NOT ORDER FROM THEM 0 STARS! Waste of money which was never refunded.

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Well looking at these reviews I was…

Well looking at these reviews I was hesitant in dealing with this company but after messaging them I decided to go ahead. I was not disappointed!! They came back with answers to all my questions and I placed an order. Order was delivered on time and the tumble stones were beautiful, excellent quality. I will be a repeat customer. They may have had a few glitched in the past but my experience was very good. Thank you aura vibes x

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

I've had a really positive experience…

I've had a really positive experience with this company so far. The stones are genuine and a really nice quality, very good value. The shipping does require a little bit of patience but it's definitely worth it, I have found their customer service to be brilliant, they replied to my questions quickly and politely.

February 25, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid.

I ordered from here well before Christmas, heard nothing from them about dispatch. I looked up reviews and all of them bar one were saying, they don’t send the item and don’t reply to messages.
Well that’s definitely true as the same thing has happened to me.
Avoid at all costs.
Thankfully I paid via PayPal so will claim my money back through them.

January 5, 2022
Unprompted review

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