Aurora London Reviews 

181
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, most reviewers were let down by their experience overall. Customers frequently report that products received, such as dresses and shoes, are of poor quality, cheaply made, and do not match advertised images or descriptions. Many found items to be made from cheap materials like vinyl or plastic, often arriving in the wrong size or with design flaws. The return process is a major source of frustration, as many discover they must pay significant costs, often around £35, to return items to Asia, making full refunds impractical. Reviewers also faced order delays, a lack of tracking, and difficulties securing full refunds, frequently being offered only partial amounts. Many felt misled about the company's UK origin, finding items were shipped from China.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received were... See more

Quality

Consumers consistently express strong dissatisfaction with product quality, describing items as cheap, poorly... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, often citing the requirement to return... See more

Refund

Users describe negative interactions with refund, with many customers reporting significant delays or... See more

Order

Customers consistently express dissatisfaction with their orders, frequently reporting issues such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Really wish I’d read reviews before making my purchase. Along with everyone else ego has left similar comments DO NOT buy from this site. Dress purchased is nothing like image on site. Poorly make, no... See more

Rated 1 out of 5 stars

Don’t be fooled into thinking this is a quality British shoe brand. This is a cheap Chinese company masking as a London based company. Placed an order over 5 weeks ago and after chasing up my order I... See more

Rated 1 out of 5 stars

Just received shoes today and they are the wrong size and so cheaply made they came in bubble wrap in a parcel bag , there's no returns slip and if you go online they say the customer is responsible f... See more

Rated 1 out of 5 stars

Wish I’d have read these reviews. Nothing about London it’s a beautiful dress in the photo but when it arrived weeks later (clearly uk based company) it was thin shyte material paid £35 not even worth... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Clothing Store
  5. Fashion Accessories Store

Information provided by various external sources

Luxurious leather handbags & accessories, that can be personalised, at affordable prices. Designed in London, made in Spain. Your guilt-free indulgence.


Contact info

1.1

Bad

TrustScore 1 out of 5

181 reviews

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1-star

No history of asking for reviews

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1.1

All reviews

(181)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Rubbish.

Rubbish.. all shirts are too small…rubbish quality and bad customer service. Requested refund and got told they would send a bigger size for £30. The 2xl I got is for very small people.

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

The worst product I have ever bought

I have never seen such a poor quality product. They are so badly made, don’t look anything like the picture and are completely the wrong sizing. I am astounded how awful they are. They are not worth £30, not even £5. Do not buy from this company.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, the boots I received bore no resemblance to the ones I ordered, they come from China not the U.K. as the add would have you believe.
No apologies just a format email telling you you have to send them back to China for a refund.. cost to you approx £35!!!!!
Why are company’s like this still allowed to get away with it?

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Do not buy from this company. I ordered some boots and they were not the boots I ordered a complete knock off, they didn’t even look the same and were not even the same colour. The boots are not uk sizes and the company is not based in London they are based in China. I asked for a refund but was told they could send another size and I pay £9.95 for shipping costs and keep the other pair as a gift. I don’t want another pair because they were not the boots I ordered so they said I could have a full refund but they do not offer a free return and the cost to send them back could cost up to £35 which are non refundable or I could keep them and get a 15% refund off my total order value which would work out at £6.00.
Please don’t be fooled, save your money!!!!

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fake goods

As others have said, this site sells cheap, counterfeit, bad quality bags. Bag arrived looking completely different to what is shown online, most definitely not suede as described and smells awful. I was duped into thinking it was a London-based company through its ads on IG. Do your research and do not fall for this scammer

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very misleading company

Very misleading company. Bag purchased was Italian leather but noticed in advert further down after ordering, it said Vegan Leather?. Dimensions and size of bag totally wrong. This bag is more for a kid!. Can't be slipped and carried over my arm.like I wanted to. I feel like I have been ripped off. Design looks the same, colour similar but I could have got something better from a market stall. No idea how much it would be to send back to China! Thought the company was in England. Wouldn't recommend.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Ordered 2 shirts that took over 2 weeks to arrive, both ordered as "3xl" size "43" received (several sizes too small). At £30 per shirt I expect a label and better quality instead of something thrown together in a Chinese sweatshop.
Company has strangely gone quiet to my complaints and matter taken up with PayPal.
**UPDATE**
After several weeks of "too-ing & fro-ing", PayPay gave me a no quibble refund.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

DONOT BUY from them - item comes from China and returns to be sent to China as well

DONOT BUY from them. The quality is awful and the items arrived from China in terrible packaging. Return process has been frustrating, they want me to return items to China ( which is not mentioned on their website) and I agreed to send it but they kept offering discounts instead of giving me the return address. After 4 emails, I have an address to return to which I have done but no idea how and when the refund will be processed.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scammers do not use they have…

Absolute scammers do not use they have multiple names and selling groups on social media. Delivery takes ages 3 weeks plus, when it comes it's poor quality and wrong sizes there size 12 is a small 11 would only fit a uk 10. Returns are a joke you have to pay for returns even though it's not your fault. The boots are actually workers boots and it's etched into the side of the boot not leather either. They come out will saying there very eco driven yeah course you are China? They offer you a credit instead of a refund Pathetic do not be fooled

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Drop Shipping company Chinese rubbish

Drop shipping scam of very poor quality cheap Chinese goods, to get your refund for the 14 day back guarantee you have to cover the cost of returning to China, the sizing is not UK size.

January 7, 2025
Unprompted review

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