Two items were missing in my delivery, which I was charged for however I contacted customer services who were very quick to give me a refund. It was a shame as they were gifts for my daughter’s birthd... See more
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See what reviewers are saying
I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... See more
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... See more
Amazing Customer Service. We contacted the customer service by email as the Palm Pal soft toy we purchased had a slight flaw. They hand picked a new one from the warehouse and sent the replacement im... See more
Company details
Written by the company
We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.
Contact info
Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, RG24 8WH, Basingstoke, United Kingdom
- eshop@auroraworld.co.uk
- auroraworld.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Came well packaged and lot quicker than…
Came well packaged and lot quicker than I thought .
April 12, 2023
Everything arrived quick and safely…
Everything arrived quick and safely packaged. Thank you
April 10, 2023
Lovely company
Lovely company! Delivery was quick, the items I ordered are super cute and a hit with the kids. Thank you for the free gift also :)
April 3, 2023
I've been ordering BT21 plushies almost…
I've been ordering BT21 plushies almost every month and I hope that there is a box to protect them and not just deliver them with a plastic bag.
March 26, 2023
Thank you so much for your service and…
Thank you so much for your service and for small present 💝
My daughter was very happy to get two toys 😌
March 23, 2023
Sent parcel to wrong address even…
Sent parcel to wrong address even though I had given them the correct delivery address.
Sent an email with photo of wrong address on the parcel to their sales department.
No response even though I had a delivery and read receipt.
If a company can't be bothered to respond to their customers then they don't deserve any positive reviews or further purchases.
March 2, 2023
My little boy got one of your lovely…
My little boy got one of your lovely hanging Monkeys for Christmas, he took it everywhere, then lost him 😢... ordered another while checking all hiding places. The monkey arrived swiftly....my 2 year old unpacked it and was so pleased. Thankyou he loved the palm pet freebie ❤
February 2, 2023
My items were delivered very promptly…
My items were delivered very promptly .The parcel even contained a free gift !!.The items I ordered were cute too
February 2, 2023
Great service and product
February 1, 2023
Lovely bag with a cute soft toy cat
Lovely bag with a cute soft toy cat. I bought it as a birthday present so I hope the little girl will love it as much as I do. Fast delivery and very cute little gift from Aurora made my day.
February 8, 2023
Very quick delivery.
February 6, 2023
Amazing
Amazing. My son was so so happy with his Bill toy and was delighted by the little extra in the package! Thank you
January 30, 2023
Cute and cool chimmy dolls.
Thank you for the fast delivery and the exact items. I'm sorry for the delay in the evaluation that I'm coming to Korea. I'll leave a comment today. I received it well and thank you for your kind reply. If BT21 dolls come out on Aurora again, I want to buy them again.
January 27, 2023
Lovely soft toys
Plenty of choice with lovely products and quick delivery. I have ordered a few times.
January 18, 2023
A great experience
The teddy looked exactly like the picture, I bought it for my girlfriend for Valentine’s Day. It’s so cute and has beads in it, just overall really great. The shipping was really fast aswell
January 24, 2023
Amazing products great quality
Amazing products great quality. Fast delivery. Would definitely recommend.
January 14, 2023
Lovely products and speedy delivery.
January 11, 2023
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