AURUS Australia Reviews 190

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its prompt delivery service and the high quality of its products. Many people appreciate the ease of ordering and the accuracy of the parts received, often noting that items fit perfectly and worked as expected. Reviewers frequently highlight the excellent value for money and the company's ability to supply hard-to-find spare parts. However, some customers were dissatisfied with specific product issues, such as receiving incorrect parts or items that stopped working shortly after installation. A few other people also felt that certain products, like oxygen sensors or wipers, were defective or performed poorly, leading to disappointment and a lack of response from the company regarding these issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers praise the good quality and accurate... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality parts,... See more

Order

People report positive experiences with order. Customers found the ordering process quick and easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can't comment on the actual product as I have not yet installed it, however, it was delivered quickly and well packaged.

Company replied

Rated 5 out of 5 stars

Company was quick with delivery, reasonably priced and quality product. Very happy with my purchase.

Rated 5 out of 5 stars

Second time I've purchased from you guys. These are way better quality than Wipertech's rubbish. These last for ages. Fast Delivery. I'll be buying again

Company replied

Rated 5 out of 5 stars

Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly. Recei... See more

Company replied


Company details

  1. Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Manufacturer
  4. Auto Parts Market
  5. Car Accessories Store
  6. Car Equipment Accessories Store

Written by the company

AURUS Australia is your trusted online auto parts store, offering high-quality car parts and wiper blades with fast and free delivery across Australia. Our Sydney-based warehouse ensures quick order processing and nationwide shipping. We specialize in OEM and aftermarket auto parts, providing a perfect fit for your vehicle. Whether you're looking for wiper blades, sensors, car keys, or electric or engine components, we offer a wide range of products at competitive prices. Our easy-to-use online store makes finding and ordering the right car parts simple and hassle-free. With secure payments, reliable customer support, and speedy dispatch, we guarantee a smooth shopping experience. No matter where you are in Australia, we deliver fast so you can get your car back on the road.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The sensor has already stopped working…

The sensor has already stopped working which is disappointing

November 6, 2025
AURUS Australia logo

Reply from AURUS Australia

Thank you for your feedback. We’re sorry to hear the sensor has stopped working — that’s definitely not the experience we want for our customers. You’re welcome to start a return or warranty request anytime through our policy page.
Once we receive the item, our team will inspect it and assist with a replacement or refund according to our policy.

Rated 5 out of 5 stars
AURUS Australia logo

Reply from AURUS Australia

Thank you, Led! We're happy to hear your item arrived on time and at a good price. We appreciate your feedback and look forward to helping you again in the future. Safe driving!

Rated 5 out of 5 stars
AURUS Australia logo

Reply from AURUS Australia

Thank you, Jako! We’re really glad everything went smoothly and the transaction was trouble-free. We appreciate your support and look forward to helping you again in the future. Safe driving!

Rated 1 out of 5 stars

I bought these oxygen sensors for a v6…

I bought these oxygen sensors for a v6 vy commodore and they have no reading, as in plug in a scanner tool and it says the o2 sensors are failed, have to go buy another pair and the company will not reply, I have emailed them to fix the issue no reply, money grab, defective oxy sensors? Broken? Waste of money

October 19, 2025
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Reply from AURUS Australia

Hi Sharmaine, thank you for your feedback. We’re sorry to hear about the issue with your oxygen sensors. We couldn’t find any return request related to your order — you’re welcome to submit one anytime through our return policy page
Once we receive the item, our team will inspect it and assist with a replacement or refund according to our policy.

Rated 5 out of 5 stars

The item was sent quickly with no drama…

The item was sent quickly with no drama and was exactly what I ordered and fit my daughter car perfectly

October 27, 2025
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Reply from AURUS Australia

Thank you, Chris! We're really happy to hear the part arrived quickly and fit your daughter’s car perfectly. Smooth, hassle-free orders are exactly what we aim for. We appreciate your feedback and wish you both safe and easy drives ahead!

Rated 5 out of 5 stars

Great quality. Fast delivery

Second time I've purchased from you guys. These are way better quality than Wipertech's rubbish. These last for ages. Fast Delivery. I'll be buying again

October 23, 2025
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Reply from AURUS Australia

Thank you, Des! We really appreciate your continued trust and support, it means a lot to our team. Great to hear you’re happy with the quality and longevity of our wipers. We’ll keep delivering the same standard every time. Safe driving and see you again soon!

Rated 5 out of 5 stars

Fast delivery of a difficult part to…

Fast delivery of a difficult part to find.

October 15, 2025
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Reply from AURUS Australia

Thank you, William! We're really pleased to hear the part arrived quickly — especially one that’s usually hard to find. We appreciate your feedback and are glad we could help you get exactly what you needed. Safe driving!

Rated 5 out of 5 stars

I bought a set of 2007 Toyota Prado…

I bought a set of 2007 Toyota Prado keys.
Delivered as stated on time, no issues with the product.
I got the keys cut and programmed it myself. Works like a charm and saved a lot of money.

October 13, 2025
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Reply from AURUS Australia

Thank you, Ryan! We're really glad to hear your Prado keys arrived on time and worked perfectly after cutting and programming. Great job getting it all set up yourself — that’s exactly what we aim for: quality products that save you time and money. We appreciate your feedback and wish you many smooth drives ahead!

Rated 5 out of 5 stars

Very happy with the purchase and…

Very happy with the purchase and communication through the delivery process will buy through AURUS again

October 12, 2025
AURUS Australia logo

Reply from AURUS Australia

Thank you, David!
We’re delighted to hear you’re happy with your purchase and our communication during delivery. It’s great to know you’ll shop with AURUS Australia again — we truly appreciate your support!

Rated 5 out of 5 stars

Orderd the part it was delivered on…

Orderd the part it was delivered on time and the part was new and correct could not fault the price or delivery 👍

October 10, 2025
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Reply from AURUS Australia

Thanks, Allan!
Great to know your order was delivered on time and that the part fit perfectly. We take pride in providing quality auto parts across Australia with fast, reliable delivery.

Appreciate your support for AURUS Australia!

Rated 5 out of 5 stars

Great customer service

Olga's customer service was amazing, and she was very diligent at replying to my queries. Also the product ordered was top quality.

October 15, 2025
Unprompted review
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Reply from AURUS Australia

Hi B. Bayne,

Thank you so much for your wonderful feedback! We’re delighted to hear that Olga provided great support and that you were pleased with the product quality. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

Response times were great

Response times were great, ordered the wrong part and Olga was swift with a response and sending out the correct part once return parcel was verified.

September 30, 2025
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Reply from AURUS Australia

Hi Jaymes,

Thank you so much for your kind words! We’re happy to hear that Olga was able to assist you quickly and that the replacement process went smoothly. We truly appreciate your patience and understanding — and we’re glad everything worked out in the end!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

I can't comment on the actual product…

I can't comment on the actual product as I have not yet installed it, however, it was delivered quickly and well packaged.

September 25, 2025
AURUS Australia logo

Reply from AURUS Australia

Hi Gerry,

Thank you for your feedback! We’re glad to hear your order arrived quickly and in great condition. We hope the installation goes smoothly and that the product meets your expectations — we’d love to hear your thoughts once it’s installed!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

The order process was simple

The order process was simple, the parts were cheap, they came through quickly and they fit perfectly.

September 17, 2025
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Reply from AURUS Australia

Hi Carter,

Thank you for your great feedback! We’re so pleased to hear the ordering process was simple, the parts arrived quickly, and that they fit perfectly. We truly appreciate your support and look forward to helping you again in the future!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

Great customer service very quick…

Great customer service very quick postage too

September 1, 2025
AURUS Australia logo

Reply from AURUS Australia

Hi Jay,

Thank you so much for your feedback! We’re thrilled you were happy with our customer service and speedy delivery. Your support means a lot to us!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

Happy with the products & quick delivery

Happy with the products & quick delivery

August 22, 2025
AURUS Australia logo

Reply from AURUS Australia

Hi Mark,

Thank you for your kind words! We’re happy to know you’re pleased with the products and fast delivery. We really appreciate your support and look forward to serving you again!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

So easy to order from website which is…

So easy to order from website which is laid out well.
Delivery package was amazing and well protected

August 20, 2025
AURUS Australia logo

Reply from AURUS Australia

Thank you for your feedback!
We’re thrilled to hear that you found our website easy to use and that your order arrived safely and well-packaged. We truly appreciate your support and look forward to serving you again!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

Fast service and delivery

Fast service and delivery

April 21, 2025
AURUS Australia logo

Reply from AURUS Australia

Thank you, John!
We’re glad you were happy with our fast service and delivery. We look forward to helping you again!

Best regards,
The AURUS Australia Team

Rated 5 out of 5 stars

Aurus Australia amazing

Required spare part for my car. Aurus was the only place I could locate it and buy it. Placing the order was simple on their secure website and so was payment, as it confirmed payment quickly.
Received confirmation of order and next day part was already sent off to address. Received order within 3 days from NSW which was excellent.
Certainly the place to buy those hard to find spare parts.

August 12, 2025
AURUS Australia logo

Reply from AURUS Australia

Thank you so much for your kind feedback!

We’re delighted to hear that you found the spare part you needed with us and that the ordering and delivery process went smoothly. Providing our customers with hard-to-find parts and fast, reliable service is exactly what we strive for.

We truly appreciate your support and look forward to assisting you again in the future!

Best regards,
The AURUS Australia Team

Rated 1 out of 5 stars

Wrong part- limited support- no solution.

The product was the wrong part,
I reached out to return the items for a refund, had 1 email to request the part number, this was given but no further contact made.
What does a customer have to do to get good service these days?

August 8, 2025
AURUS Australia logo

Reply from AURUS Australia

Dear Aaron Maguire,
Thank you for your feedback. It seems there may have been a misunderstanding, and we apologize if our previous communication was unclear. To ensure your return is processed correctly, please submit your request via our contact form, as outlined in our Returns Policy available on our website. You can simply title your message “Return Request,” and our team will guide you through the process and make sure your refund is handled promptly.

We appreciate your understanding and look forward to resolving this for you.

Best regards,
The AURUS Australia Team

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