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Rated 1 out of 5 stars

I asked them for the study they talk about in the website and they didnt even replay. Scam company, i will be taking this case to the Australian Consumer Law

Rated 1 out of 5 stars

I’ve got my pack of Vida Glow as a gift from Liberty. After two days I’ve developed TERRIBLE acne which I never ever had before. I also was bloated and had a terrible wind. After my research in... See more

Rated 1 out of 5 stars

Would NOT recommend. I bought a cylinder of 30 satchets in the blueberry flavor, which are not cheap I might add. I took one sachet per day, I received one free flavor, which was Mango and the rest... See more

Company replied

Rated 5 out of 5 stars

I am delighted to give Vida Glow Five star rating as the product is sensational And exceeded my expectations. Since taking the product I have been complimented on my skin and it’s glow. I love the... See more

Company replied

Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

At Vida Glow we believe in the importance of holistic wellness that goes beyond a one-dimensional approach to beauty. Created on the foundation that nourishment for hair, skin and nails starts within, our vision is to offer a range of pure yet potent supplements which synergistically benefit and enhance beauty, mind, body and general wellbeing. Free Shipping for Australian Customers | After Pay & Zip Pay Available


Contact info

2.4

Poor

TrustScore 2.5 out of 5

354 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve been using Vida Glow…

I’ve been using Vida Glow Gro-Ology/Hairology, Radiance, and Pro-Collagen consistently for the past three months, and I’ve begun to notice visible improvements—something that has also been pointed out by colleagues at work. Based on this experience, I would strongly recommend giving these products a try.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

I email them to stop sending me two…

I email them to stop sending me two boxes of marine collagen as I did not want them. They just send generic emails saying that they will deal with your email in five to six days by which time I will have received what I did not want
Also they have the worst website I have ever had to use it is not fit for purpose

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Acne!

Acne!!

Terrible rash and acne on face after starting this. Has left scarring behind too. awful

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

The marine collagen bought me out in a…

The marine collagen bought me out in a rash all over my face and painful under the skin spots on my cheeks. Never taken fish marine or collagen before so I knew it was that. I stopped a week ago and they are clearing up.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

Never buying again after 3 years of using it

I've been a loyal user of Vida Glow collagen sachets for nearly three years, which means my lifetime value to them is quite high. However, I've had issues with their USPS delivery, leading me to cancel my subscription. This was a frustrating experience as they didn't offer any alternative delivery methods. Despite this, I chose to buy in bulk, stocking up on 6-8 months' worth of supplies during their sales. A few months ago, I purchased a large batch at a 20% discount, only to discover that all the boxes were produced three years ago and would expire in less than six months. I reached out to them, refusing to use products that were expired or nearing expiration, and asked for half of the boxes to be replaced. They only replaced a quarter of the boxes, and to my disappointment, the replacements had the same expiration date as the original ones. After further complaints, they refunded me for the quarter boxes with the same expiration dates. However, I won't consume them, so I ended up donating half the boxes and the additional ones sent, which was a waste of money. Due to their poor customer service, I've decided to stop supporting Vida Glow, even though I've been a loyal customer. There are so many great collagen brands out there and this experience is not worth my business! Maybe this is the reason why they are not widely famous in the USA and have expiring products being sent...

May 15, 2024
Unprompted review
Rated 3 out of 5 stars

I love this brand and have been taking…

I love this brand and have been taking the skin supplements (tablets) no problem. And hairoligy. But having a break.
Ever since I have gone on the collagen powder I have had a face rash😩 annoying because I have just bought 2 new boxes. I don’t think I can tolerate it.

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

I’ve got my pack of Vida Glow as a gift…

I’ve got my pack of Vida Glow as a gift from Liberty. After two days I’ve developed TERRIBLE acne which I never ever had before. I also was bloated and had a terrible wind.

After my research in internet I found out that - In fact, your body can’t absorb collagen which it doesn’t produce itself. When you take collagen it simply runs right through digestive organs and end up, mostly unscathed, in our septic systems and sewers. Other additional elements ( like artificial flavour etc ) can cause this terrible reaction like mine.

So this product CAN’T give more collagen to your body, but also can make things worse !!!

September 6, 2022
Unprompted review
Rated 1 out of 5 stars

Would NOT recommend

Would NOT recommend. I bought a cylinder of 30 satchets in the blueberry flavor, which are not cheap I might add. I took one sachet per day, I received one free flavor, which was Mango and the rest were Blueberry flavor. I took two blueberry and one mango. Unfortunately by the third one, I just couldn't take anymore as I was bloated and constipated. I did contact Vida Glow and was advised nothing could be done, their T&C's advise no refunds or returns. Therefore I've just wasted my money. Whilst I understand there are stipulations around food, these are unopened sachets. A monumental waste unfortunately.

February 24, 2021
Unprompted review
Vida Glow logo

Reply from Vida Glow

Hi,

Thank you so much for sharing this feedback. At Vida Glow, we pride ourselves in providing genuine products that deliver visible results, so we are so sorry that this has not been your experience.

Marine Collagen supplementation, in general, should not cause bloating or constipation with one serving per day. There is evidence that shows collagen supplementation actually favours a healthy gut and digestive system. In saying this, there are several factors that may cause some to react differently, so we highly recommend speaking with a healthcare professional regarding these concerns.

We do understand that you requested to return the product and that the remaining sachets were unopened. However, due to regulations worldwide and as the plastic sleeve has been opened, we are unable to process returns for opened goods. We acknowledge your frustration, and we do apologise that we were unable to assist further in this regard.

If you wish to talk to us further, please feel free to reach out to us at hello@vidaglow.com.

Rated 2 out of 5 stars

I am experiencing face skin rashes…

I am experiencing face skin rashes continually. I have taking it for 11 weeks. At first I was not sure what the causes were. However, I keep experiencing rashes on my skin and suspect it might have to do with the collagen and biotin intakes.

February 21, 2021
Unprompted review
Vida Glow logo

Reply from Vida Glow

Hi Kat,

Thank you so much for taking the time to share this feedback. At Vida Glow, we pride ourselves in offering genuine products that deliver positive results, so we are so sorry that you have experienced this adverse reaction.

Whilst rare, hypersensitivity reactions happen as an abnormal response of the immune system against allergens, such as food, medicine, and supplements. Collagen supplements that come from ocean fish or other marine sources may cause an allergic reaction, usually in the form of a skin rash. Please note that this is not serious, unless you have an allergy to fish, and usually subsides once you stop consuming the supplement.

Please reach out to us at hello@vidaglow.com, and we would be more than happy to assist in pinpointing the ingredient which is causing your skin reaction.

- Arielle

Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast. I ordered my powder on the Thursday afternoon and had it delivered by Tuesday morning. Order was well packaged and I received several samples as well which I haven’t tried yet but was a lovely touch.

October 17, 2020
Vida Glow logo

Reply from Vida Glow

Hi Amanda, we are so glad to hear that you enjoyed your product as well as the complimentary samples! Thank you so much for sharing this great feedback xx

Rated 4 out of 5 stars

I love your products so much!

I love your products so much!! This is the first time I’ve tried collagen and I can already see an improvement with my nails and skin and I’m hoping this will be the same with my hair 🤞🏾

However the shipping is always delayed (with my last few orders), and I understand this is partially due to the current situation... so I may just have to change the dates for my preorder so I can receive my new products in time before I run out !

October 17, 2020
Vida Glow logo

Reply from Vida Glow

Hi Shaneez, we are so thrilled to hear about the visible results you are seeing from taking our marine collagen supplements! We are always working to improve the experience for our customers, so thank you so much for providing your feedback on the shipping. While we are working hard to ensure that packages are being delivered to our customers as promised, unfortunately the challenges presented by the current pandemic means that there has been an impact on the normal practice of delivery and our carrier is experiencing substantial delays in their network. Thank you so much for your understanding, as well as for sharing this amazing feedback xx

Rated 5 out of 5 stars

First Order - now a repeat customer

Enjoyed the Mocha collagen sachets. Great taste and have had comments on how fresh I look (currently 43, no filler or Botox). Definitely noticing a difference.

October 17, 2020
Vida Glow logo

Reply from Vida Glow

Hi Toni, thank you so much for your feedback! We are so thrilled to hear about how we've contributed to your glow xx

Rated 5 out of 5 stars

Vidaglow are a lovely company to buy…

Vidaglow are a lovely company to buy from and they send samples with there sold products also. The purchase and despatch process is excellent no issues ever. Packaging of products are lovely but would love to see more environmentally effective.

October 17, 2020
Vida Glow logo

Reply from Vida Glow

Hi Yasmin, thank you so much for sharing this amazing feedback! We are so glad that you've had a great experience with us. We greatly appreciate your feedback regarding our packaging as we are continuously aiming to be more sustainability conscious, and take on the feedback of all our lovely customers xx

Rated 5 out of 5 stars

Amazing product

Love this product. My skin is glowing after only a few weeks.

October 15, 2020
Vida Glow logo

Reply from Vida Glow

Hi Carol, thank you so much for sharing this feedback! We're so thrilled to hear how our product has contributed to your glow xx

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