Everaldo made our whole experience very seemless and fun! From greeting us when we walked in, answering all our questions to picking our rings, to offering advice when & where we needed it, he coul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealt with Louis this morning and to say he was fantastic is an under statement!! Did not feel pressured into anything and really took his time to understand what we wanted. His knowledge was incre... See more
Company replied
The most beautiful diamond! From start to finish, everything was seamless from choosing the ring to the resizing! Everaldo had mountains of knowledge helping us choose the right setting and diamond! M... See more
Company replied
This was our second time visiting Austen & Blake in Birmingham; we specifically returned to deal with Everaldo as we had such a good experience with him on our first visit. He is extremely attentive,... See more
Company replied
Company details
Written by the company
Find Us Positioned in the heart of Birmingham’s renowned jewellery quarter, you can find our Birmingham jewellery store. This particular area has been described by English Heritage as a ‘national treasure’ and plays host to hundreds of different brands and independent Birmingham jewellers alike. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Warstone Lane 37, B18 6JQ, Birmingham, England, United Kingdom
- 0121 271 0058
4.6
Excellent
56 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Everaldo
Excellent service by Everaldo, he was very helpful and I would highly recommend him for anyone looking for great service.
December 4, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Was served by Everaldo who was super…
Was served by Everaldo who was super informative and attentive.
He was walked us through the wrong options and gave us lots of recommendations and tips on design issues to look out for.
November 30, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Lovely experience
Lovely experience, Everaldo was amazing help. Found something i liked instantly
November 23, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
The most beautiful diamond
The most beautiful diamond! From start to finish, everything was seamless from choosing the ring to the resizing! Everaldo had mountains of knowledge helping us choose the right setting and diamond! My absolute dream ring! Can’t wait to go back and pick the wedding rings!
November 23, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Everaldo was very helpful and thorough
Everaldo was very helpful and thorough. Great advice and very patient with us. Highly recommend making an appointment and popping in.
November 16, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Top service
Everaldo was great - incredibly knowledgable and I left with the perfect ring.
November 15, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Collected my online order today from Birmingham
Collected my online order today and received great customer service by Everaldo in the Birmingham branch. Walked me through the insurance and care plan brilliantly and was a pleasure to deal with. Thank you for your help.
November 13, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great Customer Service!
Went to collect my online order today and received some really great customer service by Everaldo in the Birmingham branch. He talked me through the insurance and gave me some really good advice. Thanks for your help!
November 13, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
A Diamond Experience
I visited A&B in the Jewellery Quarter of Birmingham today for help and advice on buying a particular ring. I have used this company before and now I wouldn't look at going anywhere else. Everyone I have ever dealt with there has been absolutely brilliant. On this occasion it was Desh, he was such a pleasant young man, helpful, reassuring and patient with this indecisive customer! This is the third item I've bought from Austen and Blake so that in itself is testament to how I view their customer service, quality of the jewellery and the reassurance that comes with the purchase. Thank you Desh, it was a pleasure meeting you today.
November 12, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Desh.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Camelia was amazing throughout the…
Camelia was amazing throughout the whole process. Swift and clear communication throughout to makesure the engagement ring was everything I was after from the clarity, cut and design. Rest assured your in good hands! Needed a slight resize for a specific date and she made sure the team accommodated to my needs. Brilliant service! Fiancé is over the moon!
August 16, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing Customer Service
Big thank you to Everaldo ,Birmingham branch for going above & beyond on helping us have our bespoke wedding rings on time with a tough deadline for our big day ,would definitely recommend the bespoke service.
October 26, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Everaldo helped me at the Brimingham…d r d
Everaldo helped me at the Brimingham branch. It wasnt even his remit to help but he did anyway and stepped in for another department.
He was well mannered and great service and got me to the right people finally. Great job!
October 15, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Excellent customer service
We vistied the Birmingham branch to purchase an engagement ring where we was greeted by everaldo . Customer service was excellent ! His whole time and focus was dedicated to us, and he was also very knowledgeable I definitely 100% recommend this branch thank you everaldo for going above and beyond
October 12, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Everaldo.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Brilliant all round.
Camelia in the Birmingham store was extremely helpful from start to finish. She was knowledgeable and patient with lots of revisions made to a bespoke ring. It’s rare you get this level of customer service. The ring itself was perfect and well made. I’d absolutely recommend to friends and family.
September 20, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Emanuel was amazing throughout the…
Emanuel was amazing throughout the whole process. He really listened to me and my ideas, and gave great advice for the finished product. He really made the whole experience smoother and I cannot thank him enough.
October 5, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Emanuel.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Great service…
We had our appointment today at 4.30pm today to collect a ring and we were hugely delayed due to awful traffic. We got there only a few mins before the store closed and Camelia kept the store open and didn’t rush us at all. Really friendly and great service! Highly recommend ❤️
September 14, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Poor Service Post Sale - Exercise Caution
*Updated Review - Post Ordering*
Please note, I have updated a previously positive review for Austen and Blake. My previous positive review was left after good customer service in store up to and ordering an engagement ring. It should be noted that I was asked to complete a review at this time and so positive reviews for A+B may be being positively biased by this method.
The following months after ordering though leads me to changing this review. Please see below for updated events.
Order was placed on 07.09.24. I was advised that timeline would be 2-4weeks for delivery (as this was a bespoke item). Fair enough and I was expecting this to run through to 7th Oct.
On the 6th of Oct, after chasing for an update I received a call to tell me there had been a problem in manufacturing the ring and this would now be delayed. An email confirmed that it was marked as urgent and should be remade on the 8th Oct and ready for the 16th Oct. Despite already having proposal plans that would now have to be rearranged, I agreed to this as I wanted the ring to be right.
On the 15th Oct I chased this again for an update.
On the 16th October (ready date no.2) I was told that it was further delayed and would be ready for the 23rd. I replied expressing my concern and that this needed to be available for new proposal plans. I received a further email, explicitly telling me that the operations team had assured it would be ready by the 23rd. The email read exactly “I have just spoken with our Operations Team and they assured us the order will be ready by then for you."
The 23rd Oct (ready date no. 3) has now come around and this morning I receive a telephone message from a different office informing me that there is a problem with the manufacture (the same problem as stated before still) and that this will be delayed by a further 3 weeks. However, they “hope” that they can have it ready for a new (ready date no. 4).
This puts it late again for revised proposal plans and I am at risk of losing more.
In an attempt to contact A+B to day to talk about the situation I have rang circa. 20times only to get through to someone once. Who promised to phone me back when then had spoken to a colleague further. They never returned the call as promised.
I would exercise extreme caution for anyone looking to order a bespoke item through A+B.
September 7, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Buying a engagment ring is a daunting…
Buying a engagment ring is a daunting process, however Camelia made the whole process easy and pleasant. From picking the wedding band to choosing gem, everything was perfect. Absolutely more than satisfied. Highly recommend.
August 16, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Camelia was a brilliant rep providing a…
Camelia was a brilliant rep providing a lovely service, helping me pick out a ring for my husband. She was very accommodating and kind and made the process quick and easy!
Thank you!
August 9, 2024
Unprompted review
Reply from Austen & Blake - Birmingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Camelia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.