We were in Chester ring shopping and popped into A&B because we’d gotten so many instagram ads for them, we thought we’d see what the hype was about. Luckily, we were served by Poppy, who is a c... See more
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See what reviewers are saying
Jean was so incredibly helpful in me finding my wedding band. Not only did she facilitate a video call with me as I was not in the area, but she took her time to show me many different rings and how t... See more
We came in for wedding bands, and left with an amazing experience. Poppy and Sara were incredibly helpful and made us feel very welcome in busy circumstances. The bands are excellent and we can’t wait... See more
Wow what can I say. We booked an appointment and we had arrived 30 minutes early so expected to be turned away but we were warmly welcomed and enjoyed a cold glass of prosecco while we were expertly t... See more
Company details
Written by the company
Find Us The city of Chester was founded in 79 AD as a Roman fort and continues to be one of England's oldest and most beautiful cities. It boasts some of the most well-preserved original city walls and still has the original old-timey charm. You can find our Chester store on Eastgate street, one of the four original streets built in the Roman city. This shopping area is a beautiful place to find that perfect piece of jewellery and hosts plenty of other shops and cafes as well. Visit our store and shop in a relaxed atmosphere where our jewellery experts are available to help you find a wonderful piece of jewellery to make your proposal a success.
Contact info
Eastgate Street 15, CH1 1LG, Chester, England, United Kingdom
- 01244 555 008
4.8
Excellent
228 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Brilliant service!
Georgea really helped us out today, showed us a great range of products and spent the time to go through all the custom options!
August 31, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing service, trustworth and helpful staff
I picked up an engagement ring for my Fiancée and I also had to come back in a few weeks later to get it resized. All the times I have visited, we were helped by an asian lady with glasses (forgive me for I have forgotten her name) who was very kind, sociable and very helpful! I will definitely consider Austen & Blake for when we get our wedding rings.
August 21, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Georgea was very helpful throughout the…
Georgea was very helpful throughout the process of buying my partners engagement ring. I would definitely recommend Austen & Blake.
August 20, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Fantastic service from start to finish
I wanted to send a huge thank you on behalf of my daughter & I for the excellent service we received when visiting your store in Chester, through to delivery of the ring in the USA.
Kieran was very helpful as were the rest of the team, when my daughter & I came into the store in July to find an engagement ring for my daughter’s girlfriend.
There was no judgement or awkwardness because of it being a same sex couple, we were made to feel really at ease. My daughter lives in the USA and was able to customise the exact ring she wanted, with no pressure at all from Kieran.
Once she returned to the USA she was kept informed the whole time and the ring arrived exactly as expected.
She is delighted with it and the service she has received, and can’t wait to propose !
July 28, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Austen and Blake Customer Service
Amazing, friendly, knowledgeable service from start to finish!
Georgea the assistant manager made our experience so seamless and fantastic from start to finish. Myself and my partner came in with an idea of what we wanted for my engagement ring and Georgea made it come to life. Fantastic friendly service she was able to answer all of our (many questions) with patience and was highly knowledgeable. When we finalised the ring we wanted she brought me out a glass of prosecco which was such a sweet and thoughtful touch for such an exciting moment. She kept my partner informed through the process of making the ring and was super excited to see pictures of the proposal when we went back at a later date to get it insured. I honestly could not recommend Georgea at Austen & Blake enough. Thank you so much for making such an exciting time so special for both of us!
August 11, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
LGBTQ+ Approved
As a women buying a ring for my future wife it can be daunting to approach jewellers etc. with the fear of a negative reaction/refusal to serve due to their personal views/belief surrounding LGBTQ+ marriages. Thankfully I had an amazing experience throughout the whole process with A&B! Not once did they even stumble on pronouns and I always felt like a normal customer. Seems an insignificant thing to mention but in reality it meant everything and I knew I chose the correct business to work with. I had the pleasure of dealing with Kieran (Chester Branch), couldn't recommend enough, they gave me brilliant advice and explained everything I needed to know to find the right ring.
July 30, 2024
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Perfect Customer Service..
I have just use the online chat facility to speak with Kieran, initially just asking if an order I was looking to place would be delivered within 3 weeks. He was super quick to check details, confirm delivery and overall very helpful.
He then setup the transaction over the chat and processed the order. All very quick and efficient, Fab service.
August 9, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic customer service
July 22, 2024
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Was greeted by Kieran at Austen Blake…
Was greeted by Kieran at Austen Blake Chester. Very knowledgable and helpful.
Would definitely use this store again.
July 28, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service!!
I booked an appointment to see what the engagement rings l had viewed online really looked like in person. Before my appointment Kieran called me to get an idea of what I was looking for. I ended up purchasing the ring that Kieran suggested! The services was perfect. I did not feel pressured whatsoever, nor did I feel like my budget was being pushed at all. Their staff also helped me to ship my ring to my home in the USA, so I didn't have to worry about transporting it through an airport or worrying if it would arrive in time. Great staff at Chester!!
July 20, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Unbelievable service from the team at…
Unbelievable service from the team at Chester. I was searching for an engagement ring for a while and other places just weren’t wowing me. After using the online chat and speaking to someone I booked to go in with an idea of what I want! A special shout out to Georgea who I dealt with me when I come into the shop. Helpful with everyone from the sizes, diamond, styles etc!!
Another shout out for Kieran who I dealt with dealing with collection etc.
Thanks again
July 20, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent staff & Service
Both of the girls were superb throughout the whole service and experience.
Thank you!
May 16, 2024
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Highly recommend
Highly recommend! Excellent service. I was served by Jean who was amazing, made me very comfortable throughout the process, only to be told I was her first customer! Never would’ve known.
Highly recommend 10/10
July 16, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jean.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fiancé en francais!
I was working up in the Chester area and thought while I was there I would pop in to purchase an engagement ring. I was greeted by Georgea who was soo polite and welcoming. She knew exactly what she was on about and helped me with choosing the perfect ring. Her communication throughout the process has been excellent and I highly reccomend. I proposed to my now fiance in front of the eiffel tower on the 13.07.24. Perfect setting with the perfect ring. Thank you soo much.
June 24, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Designing a bespoke wedding band with Georgea 😀
We have just put in our final design for a bespoke wedding band. Cant wait for it to arrive!!
It was difficult to visualise how the ring will look when judging from a picture, but Georgea from the Chester store has helped us throughout the whole process making sure we were 100% happy with it. She was very patient going back and forth to the design team to make adjustments until it was perfect. Really valued her honest opinion, would highly recommend speaking to Georgea if you are looking to design a bespoke ring. She really is an asset to the team. We also saw a few of the other staff members who were very helpful in taking the time to explain and show us the different metals and diamond grades. Would definitely return when buying another piece of jewellery.
July 10, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Highly Recommended
Georgea from the Chester branch went above and beyond to help me through the nightmare of picking an engagement ring. She made the process so easy and relaxing. She answered all the questions that I had and was able to provide me with enough options without me getting overwhelmed. I had been to a couple of different jewellers in town but bought into how professional Georgea was. She’s even helping with a resizing of the ring for us. Great asset to your company 10/10
June 9, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Georgea has been amazing helping me…
Georgea has been amazing helping me pick the perfect engagement ring. Her communication and the way she is so passionate about her job made the decision easy to pick. I would 100% go to Georgea again when I need more jewellery
July 1, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Georgia was amazing
Georgia was amazing. Outstanding attitude. Always very happy and made the whole experience fun 🙂. Absolute credit to Austen & Blake
June 6, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Georgia.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Kieran was AMAZING
Kieran was AMAZING! Very informative, very patient and listened carefully to what I wanted.
I was initially nervous ordering a ring that I hadn’t seen but he re assured me and put my mind at rest and when I saw the ring I was blown away!!! It’s gorgeous!!
He wasn’t pushy at all and he was really down to earth and chatty.
I will definitely be recommending and coming back to this shop again.
Thank you Kieran
June 29, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Another great experience…
Another great experience with purchasing wedding rings, coming back after previously purchasing an engagement ring. My ring needed a resize and the whole process has been fantastic yet again. Kieran has looked after me from the very start with the engagement ring, right through to the resize of my wedding ring. A brief interaction with Georgea while Kieran was out of office was also extremely positive. All in all I would highly recommend!
June 27, 2024
Unprompted review
Reply from Austen & Blake - Chester
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kieran and Georgea.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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