Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appoi... See more
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Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so... See more
Company replied
What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to... See more
Company replied
Popped into Argyll Arcade branch last week and had the pleasure of dealing with Jodie. She patiently listened to my thoughts and guided me through several options. She was extremely knowledgeable and... See more
Company details
Written by the company
Find Us You can find our Glasgow branch in the heart of the Argyll Arcade. Widely regarded as the diamond jewellery centre of the North, the covered shopping street, situated in the centre of Glasgow’s shopping metropolis on Buchanan Street, plays host to our intimate store. The shopping haven has been a part of Glasgow’s history since the early 19th century and is the most famous destination for diamond engagement rings across the entire country. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Argyll Arcade 52, G2 8BH, Glasgow, Scotland, United Kingdom
- 0141 413 9197
4.9
Excellent
160 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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An Outstanding Service
The team at Austen & Blake, Dylan and Samantha, were very helpful and delivered an outstanding service. They were super helpful in all stages of my order. They advised me so professionally which met all my needs. The ring I ordered looks amazing and I am super satisfied by the result of my order. I definitely use Austen & Blake again and will recommend to my friends and family.
June 30, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan and Samantha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Dylan was the specialist that I had…
Dylan was the specialist that I had dealt with, in and out in under 30 minutes. I knew exactly what I was looking for, although I just needed a look and a bit of guidance with the size of diamond. Fast, efficient and easy to deal with. Thank you.
May 25, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The best experience at Austen & Blake
Austen and Blake was the first jewellers that I had spoke with regarding an engagement ring and I left the appointment knowing that it was the perfect place to buy the perfect ring.
For the full process Suzann was my sales consultant and she was extremely helpful throughout the full process. Her extensive knowledge allowed me to make my ideas a reality and it was never a stressful experience. She even kept in contact after the process ensuring everything went perfectly with the proposal, nice personal touch.
I would recommend anyone to visit Austen & Blake as all staff were most helpful. Suzann especially is an asset to the team.
April 25, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Absolutely outstanding service from…
Absolutely outstanding service from store manager Jaclyn and her team! Beautiful wedding band and engagement ring bought and the quality is amazing for both. We would buy again without a doubt! Thanks for all your help and support and for keeping in touch with us around our wedding day! Such lovely customer service received and that little bit of customer wow factor we wouldn’t have got if we had went elsewhere 🩷
June 21, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaclyn.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic staff and experience
I have been in the store many times over the last two years for engagement ring, wedding rings and other other gifts and have always had a great experience. All the staff are very friendly, knowledgeable and and have went out of their way to help me with sizing, custom designs and other requests. I am always impressed by the quality of the products and couldn't have asked for a better experience when shopping for jewelry.
June 7, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Lauren was amazing
Lauren was amazing, nothing was too much hassle, so down to earth, listened to what we wanted. We went to a lot of stores but can honestly say Lauren was the best!
November 29, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
good experience, friendly staff, great choice of engagement rings. I recommend
June 11, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
We chose Austen & Blake to provide our…wedding rings
We chose Austen & Blake to provide our wedding rings for our wedding in Italy. We could not fault the service provided. Dylan helped us to choose our rings and he could not have been more helpful. We then had the most amazing help from Suzanne when collecting and making sure the fit was just right. We were so thankful for her calm manner and attitude that everything should be just perfect. I can honestly say that Suzanne went the extra mile in terms of customer service and I for one cannot thank her enough. Looking for beautiful jewelry with service that is unbeatable - then look no further than Austen & Blake.
May 1, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic
Fantastic, discrete communication throughout for an engagement! Easy to customise everything to your needs and budget
May 24, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Beautiful Jewellery
The staff are extremely friendly and knowledgeable. Communication was fast and helpful in sorting any queries about my order, which arrived in good time and looks stunning.
December 3, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The best place to go!
Bought an engagement ring back in 2022 and it was an absolute pleasure to buy from here stress free from start to finish and provided me the most perfect ring for my fiancée, we popped in this month to have the ring checked over and resized and picked the ring back up today and it’s back to looking like a brand new ring and fits better than ever! We also had a look through wedding rings when we were in and in no doubt will be back here to get them from Austin Blake! 10/10 from start to finish couldn’t recommend enough to anyone looking at Engagement and wedding rings! Thanks to Jaclyn in the Glasgow store for making it such an easy process!
May 25, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service
Great service. Time was taken to listen and to get what we wanted exactly right. Staff are all friendly and helpful and go the extra mile.
Great product. Loved the finished piece of jewellery.
Good value
Would highly recommend.
May 18, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent experience
Excellent experience, very knowledgeale stuff and a no-rush non-pressing approach.
Could not recommend higher
March 23, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Knowledgeable and friendly staff
Thanks again to Lauren for being so helpful. She was able to break down every detail when looking to create our own ring, and even provided a display ring to use to propose while the real ring was being manufactured. Very friendly and made the experience much easier than expected!!
March 15, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Dream Ring
I had been looking for the dream ring for months before seeing a similar ring on the website. I then booked a visit to their Glasgow store who helped design and make the dream ring that my partner has wanted
May 2, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service Glasgow Argyle Arcade
Excellent service. Made to feel very welcome by Dylan and all the staff in Glasgow Argyle Arcade. Dylan talked me through my options and helped me decide on an engagement ring that was exactly what o wanted and within budget. Great after-sales service with regards to resizing etc.
May 8, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Dylan.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing experience
Amazing experience Lauren in the Glasgow branch was incredible! Spoke me through everything I was unsure of. And the delivery was much faster than expected. My fiancée is so happy with her engagement ring!
March 25, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Engagement Ring
I had done some research prior to going into the shop but it was more difficult narrowing things down than I expected. Lauren and the other women in the Austen & Blake shop in Glasgow were so nice and helpful throughout my multiple visits. Lauren helped me choose the perfect diamond and band from the ring builder option online, and the ring is perfect. Definitely recommend as they helped make the process a lot easier.
March 29, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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