Jodie & Bette in the Glasgow store have given us great customer experience & satisfaction during our choice of choosing a new engagement ring. The help & support has been brilliant since our 1st appoi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Met with Jodie who was very knowledgeable, patient and amenable to my requests. She demystified many preconceived notions and helped simplify this experience for me. I enjoyed our chat and I learnt so... See more
Company replied
What a great experience we had choosing my engagement ring. The store is beautiful and all the staff were so welcoming and friendly. We were kept informed all the way through our selection process to... See more
Company replied
Popped into Argyll Arcade branch last week and had the pleasure of dealing with Jodie. She patiently listened to my thoughts and guided me through several options. She was extremely knowledgeable and... See more
Company details
Written by the company
Find Us You can find our Glasgow branch in the heart of the Argyll Arcade. Widely regarded as the diamond jewellery centre of the North, the covered shopping street, situated in the centre of Glasgow’s shopping metropolis on Buchanan Street, plays host to our intimate store. The shopping haven has been a part of Glasgow’s history since the early 19th century and is the most famous destination for diamond engagement rings across the entire country. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Argyll Arcade 52, G2 8BH, Glasgow, Scotland, United Kingdom
- 0141 413 9197
4.9
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They made the ring the way I wanted it…
They made the ring the way I wanted it and so friendly and follow ups to see if I was happy
March 28, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent experience at Austin Blake Glasgow
I bought both my partners ring from here for our engagement and went back for my own and the customer service was excellent, both Jaclyn and Suzanne were outstanding, lovely, genuine people! I felt like I had known them for years, I often pop in for a hello.
Highly recommend.
December 1, 2023
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaclyn and Suzanne.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
i had the best experience with the team…
i had the best experience with the team here, specifically samantha who worked with me!
listened to all of my ideas and improved it all with her experience and knowledge creating the most perfect ring for my now fiancé! so much so we’re currently working together again to create my engagement ring :)
i wouldn’t want anywhere else and im very lucky it was this shop i ended up in! full of amazing people who care about everything they do and i couldn’t have felt more cared for during my experience!
thank you for everything :)
March 12, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Samantha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
From start to finish the service level…
From start to finish the service level was second to none. Not only did they help me pick an engagement ring that my Fiancée loved. We were back after I got the wrong size. The team made me feel at ease that I wasn’t the only man to do this. When we went to collect the engagement ring after the remake we were helped yet again in picking our wedding bands.
Just want to thank all the Austen and Blake team in Glasgow for their professionalism.
No doubt we might be back for a eternity ring in the future
February 15, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Had such a lovely appointment in…
Had such a lovely appointment in Glasgow. We had plenty of time to really go over what designs we liked and I tried on lots of samples. So happy we found the perfect ring and at such a good price too. We are over the moon.
January 6, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic service
Suzanne made our experience in the Glasgow arcade shop absolutely wonderful, we can’t thank her enough.
The ring is bought for my wife was outstanding!
Thank you all so much .
Regards
Thomas Reid
January 13, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzanne.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Suzann @ Glasgow Store
We used Suzann back in July to view engagement rings and she was utterly fabulous, so warm, friendly and personable that we then used her again to shopping for both of our wedding rings.
The appointment was flawless from start to finish, any questions we had were given in depth answers. Suzann was professional and approachable, I can’t recommend her and the company enough for anyone is looking for engagement/wedding rings or just any special pieces of jewellery. You will feel instantly at ease and walk away with exactly what you are looking for.
December 18, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Perfect experience from start to finish
The whole process from start to finish was flawless.
I went into the store with a basic knowledge of diamonds and a small idea of what I wanted the ring to look like and the staff were able to guide me through the different options and explained everything very clearly such as clarity, cut and colour.
We were able to design the perfect ring that was within my budget.
The staff were also extremely helpful when it came to resizing the ring. Their communication and response time was amazing.
Can't wait to visit again for the wedding bands!
March 3, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Sam in the Glasgow store was amazing…
Sam in the Glasgow store was amazing and so helpful! My fiancé got my engagement ring from here two years ago and we have recently went back to get our wedding bands. Couldn’t recommend Sam and the team enough!!
March 3, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sam.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wonderful service from start to finish…
Wonderful service from start to finish when picking out my Fiancée’s engagement ring.
I was updated at every stage of the process and looked after well by Samantha and the rest of the team.
I can’t recommend them enough!
September 22, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Samantha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
There are still some helpful people left in the world 🌍
I recently helped my son buy an engagement ring, from Austen & Blake. Suzanne’s wonderful help and knowledge, made the whole process, a pleasurable experience. After the ring was purchased, her communication and updates right up until we collected the ring, went above and beyond 👏🏼
If only everybody in life was this helpful, the world would be a far nicer place!
Thank you so much 🙏🏼
February 23, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzanne.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Friendly, relaxed experience
We returned to the Glasgow store to buy our wedding bands after a great experience buying my engagement ring. We were not disappointed - we were given plenty of time at our appointment to try on lots of options and didn't feel any pressure to make a quick decision. After ordering, our rings were ready within three weeks and were exactly as expected. Would recommend Austen & Blake to anybody looking for a friendly, no-pressure experience.
February 25, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Suzann at Glasgow - fantastic service!
We have recently bought my engagement ring from Austen & Blake, Glasgow. I came to A&B on my own the first time and Suzann was beyond amazing, taking the time to talk me through everything (I was clueless!!) even though at that point I was open that I was still shopping around.
When I spoke to my partner, we were sure that we wanted to buy from A&B based on Suzann's customer service alone, and we were not disappointed! Suzann supported us through the whole process, to the point when we returned we picked up conversation from the last time - it was just so personable. We even went in for a hug when we left!
Thank you again Suzann - I hope your fantastic service is recognised at senior levels and you are celebrated accordingly! ⭐
February 3, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Thanks Suzann for everything
My Fiance and I came into the Glasgow store to pick my engagement ring. Suzann made us feel welcome straight away and we discussed options.. I had a specific idea of what I wanted but Suzann suggested I try on all styles to make sure I find my perfect ring. We tried all styles on and it was such a fun and special experience. Thanks to Suzanns suggestion to try on other styles I found my perfect ring that was totally different to what I had in mind to begin with. The whole experience was perfect and I was made to feel so special and important. We were give Prosecco and chocolates to celebrate that we had found my perfect ring. I had to wait a few weeks for it to be made but I was constantly keep up to date by email the progress of my ring. Overall the experience was amazing and we will definitely be back to buy our wedding rings ahead of the big day. Thanks so much for all your help Suzann you really made our day perfect from start to finish. Thanks Jodie & Craig Irvine (to be).
December 27, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Suzann.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Absolutely outstanding service from…
Absolutely outstanding service from store manager Jaclyn and her team! Beautiful wedding band and engagement ring bought and the quality is amazing for both. We would buy again without a doubt! Thanks for all your help and support x
February 3, 2024
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Jaclyn and the showroom.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service
The staff were extremely helpful and made an important purchase a very enjoyable experience.
February 2, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
No messing around
Samantha was very helpful from start to finish and was very realistic with pricing. I collected the ring today and it was as I expected and wonderful.
January 31, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Samantha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
A personal touch from Lauren :)
Our visit to this store was enjoyable and stress free. Lauren - the sales consultant - was so warm and welcoming to myself and my husband. We appreciated her advice and expertise, which helped us choose our special product. Thank you so much. Xx
January 27, 2024
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Lauren.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing experience
My experience with the girls at Austen and Blake has been amazing! From the moment I first walked in they have been fantastic! From selecting a ring to finally collecting the whole process has been so smooth and personal!
November 1, 2023
Unprompted review
Reply from Austen & Blake - Glasgow
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.