If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
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Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We had an appointment with Fergus on…
We had an appointment with Fergus on Sunday 29th June to buy our wedding rings and he was brilliant. Patient as we didn’t have a clue what we wanted really and very kind to our little boy. He got us exactly what we wanted and genuinely felt he cared and was interested. Spot on Fergus, thanks so much, and we will 100% recommend you !
June 29, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Francesca,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Warm and friendly welcome
Warm and friendly welcome, with Prosecco too. We were served by Fergus and he was super helpful with wedding ring options and let us try on a few! Very patient making sure we were choosing right and also gave his own opinions too which was helpful! Thank you Fergus!!
June 26, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Katy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very welcoming and…
Fergus was very welcoming and knowledgable. Made the buying experience very easy
June 27, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5* in all aspects
5* in all aspects. This place stood out by a country mile whilst on the search for an engagement ring. Nicky was outstanding in what she does. The service was impeccable. Austen and Blake’s have your best interests at heart and you don’t feel like you’re just “another customer”. Couldn’t recommend enough. Save your time going to and from different stores, this is the best!
June 27, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Oliver,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
First rate!
We booked an appointment with the Leeds store to buy a diamond wedding ring and from the beginning, the communication has been excellent. We saw Katy who was really professional. She made us feel really welcome and comfortable and gave us honest advice and guidance as we navigated the many choices. Katy really listened to what we wanted, was patient and made the experience for us. We left the shop feeling we had got exactly what we wanted so thank you Katy!
June 22, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sheryl,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Leeds
Dear Mr Peter Howes,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely appalling quality and…
Absolutely appalling quality and service. I bought my fiancé’s engagement ring from them. (One of their largest diamond sets and most costly).
We went there for wedding rings, my fiancés ring was fine but mine was really poorly made so it was sent back. 4 weeks went by (this was escalated apparently) and it came back to the Leeds store, it was still really poorly made again. It has now arrived back again after many more weeks and it’s still really poorly made. We left months of spare time but now we’re one month from the wedding and I have no ring! The manufacturing and quality control are shoddy. My fiancé also had her engagement ring resized. They said 2-3 weeks, it took 5. High price, low quality. Very poor indeed.
June 12, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear James,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning your wedding ring.
We have sent you a request for some further details, please could you respond to that so we can further look into this and hopefully resolve your issues?
Kindest regards,
Austen & Blake Customer Service
Purchased a ring from fungus today…
Purchased a ring from fungus today great service and patience would definitely recommend
June 12, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Tyrone,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy made our dream ring come true!
We had the absolute pleasure of working with Katy at the Leeds Austen & Blake store to design our bespoke engagement ring, and she was phenomenal from start to finish.
What could have been a daunting or overwhelming experience became something truly enjoyable and memorable thanks to her.
From the first appointment, Katy made us feel completely at ease. She listened carefully, never rushed us, and no request was too much. She treated every detail with care and gave us clear, honest advice on pricing, timelines, and quality throughout. The beautiful ring itself was ready ahead of schedule, which may have been lucky, but also speaks to how smoothly everything was run. The ring itself is magnificent and we are so impressed with the quality and design details. Honestly could not even have imagined it turning out as well as it did, we were blown away.
We came in with no real idea of what to expect, and left with something more perfect than we could have imagined. We’ll be recommending Austen & Blake, and especially Katy, to anyone thinking about a custom design.
Thank you Katy!
M
June 11, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Booked an engagement ring appointment…
Booked an engagement ring appointment with Charlotte in the Leeds store. She was absolutely incredible - she was very knowledgeable and patient with us, showing us all the options and explaining even the smallest of details with us, without making us feel rushed. The experience was amazing !!
With her guidance we found the perfect engagement ring and even a wedding band for my partner. We couldn’t be happier with the service and highly recommend to everyone!
June 3, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very nice experience the staff was…
Very nice experience the staff was extremely friendly and very knowledgeable defensively worth 5 stars
May 27, 2025
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
We were well looked after by Gabrielle and Nicky from arriving in the shop through to purchasing a necklace and bracelet.
We were not rushed or pressurised at any time which made the experience very enjoyable.
Both were very professional and friendly and Gabrielle went above and beyond to make sure my wife was able to purchase what she had hoped for.
We would recommend and definitely use again.
June 2, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear David,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5* service
Really friendly customer service from Fergus. Helped us find our wedding rings so easily! Couldn’t recommend enough
May 30, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding ring appointment with…
We had a wedding ring appointment with Gabrielle. She was wonderful, putting us both at ease straight away. She looked out styles we liked ahead of time and went through all the options in store to fit our needs. She went through all the options in terms of gemstone quality and diamond clarity etc. and is clearly very knowledgeable. She also made sure we had the correct ring sizing. Would highly recommend Austen & Blake Leeds and Gabrielle based on our experience - thank you so much!
May 24, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle… an absolute diamond
Gabrielle… an absolute diamond. Could not have chosen my ring without her! She was so lovely and funny, an asset to the store and company. She made a hard decision into an easy experience. Thank you!! X
May 24, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Mariyah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great customer service with Fergus…
Great customer service with Fergus online and in the leeds store
May 19, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding Rings
Went into Austen & Blake Leeds to look at wedding bands for myself and husband to be. Fergus was incredibly welcoming, knowledgeable, and friendly. We highly recommend this store for anyone looking for beautiful wedding bands and excellent customer service!
May 17, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sarah & Josh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent Service
I was greeted warmly by staff and shown a wide range of rings. The whole process was easy and my special eternity ring is beautiful. Highly recommend.
April 6, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Catherine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Myself and my partner were a little bit…
Myself and my partner were a little bit nervous about choosing an engagement ring, but Kathleen in the Leeds shop was absolutely great and really put us at ease. Kathleen went through all the potential rings and was really friendly and lovely when talking to us. Although we didn’t choose one, we will be back once we’ve made our mind up. Thanks Austen & Blake, and thanks Kathleen 😊
May 13, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jason,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Kathleen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte and Nicky were extremely…
Charlotte and Nicky were extremely helpful with my requests, and were very knowledgeable about the pieces. Would definitely recommend to anyone who is looking for great quality, and helpful service.
April 28, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Olly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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