If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
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Wonder experience with Austen & Blake. Used them for the engagement ring, and then my partner and I returned to get our wedding rings. Went through the process with us explaining everything, we went... See more
Fergus was a massive help with selecting wedding rings for myself and my partner. He even gave my partners engagement ring a clean. Highly recommended
Thank you so much to Amber who helped us pick my Fiance's wedding band. The service was excellent and lovely, she really went above and beyond in making us feel comfortable and happy with our choice.... See more
Company details
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
345 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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Great experience
First got the engagement ring and have today gone into look at wedding bands. We sat down with Fergus and had a perfect experience.
Fergus was absolutely fantastic, and I'm very confident to go back for any of my jewelry requirements.
July 31, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had an appointment to choose our wedding bands.
We had an appointment to choose our wedding bands with Gabrielle, who was just wonderful! I was overwhelmed with choice but I told her what I thought I was looking for and she helped to find the perfect ring. She was so personable and made the appointment really memorable. Thank you!
July 26, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Megan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
It has truly been a pleasure working with Nicky and the Leeds team
It has truly been a pleasure working with Austin Blake. The exceptional service and personal touch we received from Nicky, made our experience unforgettable. Marc and I will cherish my bespoke engagement ring and diamond wedding ring forever.
Nicky’s attention to detail and genuine interest in our journey meant so much to us. Always patient and available, she helped us bring my dream rings together.
Thank you Nicky and all staff at Austin Blake Leeds. Andrea & Marc Mason
July 17, 2025
Reply from Austen & Blake - Leeds
Dear Andrea,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic store and wonderful staff
The staff at the Leeds store were super friendly and made us feel super welcome. They helped us pick out the best options while giving a mix of their honest and professional opinions. This resulted in us picking out a style that suited us perfectly.
Charlotte is an asset to the store, and thank you!
July 26, 2025
Unprompted review
Couldn’t thank Fergus enough for his…
Couldn’t thank Fergus enough for his help and patience with me when it came to selecting an engagement ring.
I’d had an initial meeting with him and my partner to gauge which styles she liked in person. No request to see a different style/size held in the back was huffed at. He explained all the main specs of what to look for when buying a diamond ring and made it clear to understand. We had picked a top 3 styles and Fergus emailed them over so we had a reference to work from when I went to another meeting alone. At the second meeting he had the styles to view again to help it easier for me to decide. The whole experience was great from start to finish
May 16, 2025
10/10 service from the start
Charlotte was a great help! Very knowledgeable and made it an easy purchase!
July 28, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from Charlotte and our Leeds team
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic Offering and Service
A fantastic level of service provided by Charlotte at the Leeds branch. Her expert knowledge in style and sizing helped guide us to find the perfect engagement ring.
July 27, 2025
Unprompted review
Great experience all round
Great experience all round. We were looked after by Fergus who explained the Austen & Blake concept of choosing each element, combinations, stone qualities and the various settings and chain options to craft a necklace my wife was looking for. He showed us what the end necklace would look like with example cubic zirconia necklaces so we knew exactly what we could expect. Fergus was professional, considerate, polite, patient and great at explaining the many options available to us. We ordered it and after a couple of weeks popped back to collect the necklace. Fergus was there to look after us; my wife is more than happy with her fantastic necklace. Can’t fault Fergus, the whole process and the quality of the necklace - wouldn’t hesitate recommending the Austen & Blake Leeds store if you are looking for your next piece of jewellery.
July 21, 2025
A huge thanks to Cathleen for helping…
A huge thanks to Cathleen for helping choose an amazing engagement ring , very professional and between Cathleen and Fergus we had a great customer journey and will be highly recommending Austin & Blake to our family and friends, thank you !
July 17, 2025
Unprompted review
Gabrielle is a credit to Austen & Blake
Gabrielle was so bubbly, understanding and helpful. She gave us all the information we could possibly have needed and was exceptionally professional, a credit to the store. 10/10!
July 26, 2025
Unprompted review
Excellent Service
Helpful and informative assistance; quick, efficient service; beautiful product.
July 9, 2025
Reply from Austen & Blake - Leeds
Dear Lesley,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Leeds store - Charlotte
Went into the Leeds store for an engagement ring, and Charlotte couldn’t have been more helpful! I didn’t think to book an appointment but she slotted me in with no problems, very clearly understood a simple way to choose the best options, wasn’t pushy in the slightest, and helped me overcome a few hurdles. 10/10 experience in store and definitely will be back in the future when looking at any other jewellery.
July 19, 2025
Unprompted review
Reply from Austen & Blake - Leeds
We’re thrilled to hear about your experience, Matthew! Charlotte truly goes above and beyond for our customers.
Thank you for sharing your positive feedback, and we look forward to welcoming you back for your future jewellery needs!
We visited Austen and Blake looking for an eternity ring
Charlotte was amazing, she had so much time for us (and even my two young daughters). She selected a ring that I would have never picked up myself. This was the ring I chose and I absolutely love it.
July 20, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Thank you for sharing your wonderful experience, Joanna! We’re thrilled to hear that Charlotte from our Leeds showroom made such a positive impact and helped you find the perfect ring.
Enjoy your new piece, and we hope to see you and your daughters again soon!
Fergus has been brilliant from start to…
Fergus has been brilliant from start to finish. Helping choose the correct ring and keeping me updated during the process. Thank you for all your help and advice.
July 18, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Scott,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ring purchase
Went in the leeds store and was served by a lovely guy called Fergus. We purchased an engagement ring and a pair of wedding rings, Fergus was polite ,friendly and helpful, He listened to what our requirements where and was very knowledgeable with both the metals and stones. Not once was he pushy with his advice and sales, he asked our budget and kept within this. We left the store very happy and can't wait for our rings to be delivered which we where also given a choice for as we could have collected them. We traveled from Hull to the leeds store and it was definitely worth the travel, we would highly recommend this store and sales person
July 11, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing customer service from Fergus-…
Amazing customer service from Fergus- made the entire process very transparent and straightforward. Would recommend ++
July 10, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Callum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My dream ring! A Marquise Diamond! Thank you Gabrielle!
I love, love Austen and Blake, my Fiance proposed to me with my dream engagement ring! A Marquise Diamond!!! I remember telling my partner the time Selena Gomez got engaged and I said to him "omg! Selena Gomez got engaged with my dream ring! A marquise diamond" and my fiance listened! I'm so happy! I cannot thank Gabrielle at A&B enough for her help with assisting my partner customise my dream ring, she was so helpful and one of the bubbliest people I've ever met. We'll definitely be going back to see Gabrielle assist us with our wedding rings.
Thanks again,
Tanya <3
July 13, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Tanya,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely staff and beautiful selection
We went in today to look for a wedding band, I have quite a uniquely shaped engagement ring and so was anticipating it being a challenge to find something that worked alongside. However the appointment with Fergus was so helpful, he answered all our questions and was so friendly yet professional. He brought out a selection of samples that were all so beautiful and worked really well with my unique engagement ring. It was a lovely experience with Fergus and I would highly recommend!
July 13, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Best jewellery shop in Leeds
Great shop. We went to 10+ jewellery shops in Leeds and Austen & Blake was by far the best. Nicky took the time to talk us through the products, explain what it is that we were looking for, and gave us all the information we needed when reviewing our choice of dimond quality. Nicky made us feel welcome and supported throughout the whole process. Thank you for helping us get my dream engagement ring!
July 8, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Shannon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Gabrielle and Nicky were a great help…
Gabrielle and Nicky were a great help today and were also very welcoming! Definitely recommend using them for all your needs.
July 7, 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jordan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle and Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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